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Post Reply Unable to watch anything..
Otter Modder
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Posted 10/14/13

rabidrabbit1987 wrote:

I only posted that because I had tried that, it was already set to SD and it continues to start the next episode in 1080P
Sometimes it doesn't update properly. Try changing it and then changing it back.
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Posted 10/14/13
Ah, that was simple.
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Posted 10/24/13
Ok,this is ridiculous.As i had been saying in my case is not pc,internet provider,os,dns,flash,browser,geo location,phases of the moon and all that has already been said and done.

It has been horribly difficult to be able to watch anything but today is the last straw watched 3 series but to be able to watch anything i had to first refresh each episode to start to watch it about 6 times to not get a black screen , then about 2-3 time trought the episodes to be able to continue to watch.

Crunchyroll,do not tell me to contact you because i already did and YOU ceased communication NOT me,and second a LOT of people has complained,contacted you already but all you did was to say "Contact US" and close the thread.

Contacting YOU did nothing to resolve the issue.Im starting to think is a cold cache issue but if we CANT chosse what server to reach this issue its only grow worst.
Vegetable Support Manager
Bjaker 
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Posted 10/24/13


Okay! Don't reach out to us!

Apologies for the delay in response. I was waiting to hear back from the Operations team.

Sincere apologies for the issues you are encountering, and thank you for your patience as we have worked to troubleshoot them.

At this point there are unfortunately no further steps that we can take to resolve your issue. Operations has all of your test information.

However, we would like to let you know that issues you are encountering have been known, and we are actively working on multiple solutions to provide you a better streaming experience in the future. We are currently working to enhance our Flash Player, so as to remedy the playback problems described.

We are also adding additional CDNs to help provide more robust serving, and a physically closer servers to your PC for when you do stream our content.

Our Operations Team is hard at work to bring you these enhancements in the near future, and we again appreciate your patience as we work on improving your connectivity experience. In the meantime, if you have a mobile, console, or set top box device you may experience better connectivity when watching our content through a Crunchyroll app.

Apologies again.
-Baker
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Posted 10/24/13 , edited 11 days ago
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