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29 / M / US West
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Posted 7/21/13 , edited 7/21/13
I'm not sure why but there have been numerous issues with the videos I watch stopping in the middle of streaming to skip to the next show. I dont know if it is some unknown setting I might have somewhere or an issue with your video playback.

Also for the passed week or so, video buffering has seriously slowed down and is interrupting the show I've been watching, at first I thought it might be a few episodes of a single series but it happens to more than one type of show.
Queen Moderator
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26 / X / Rochester, NY
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Posted 7/21/13


Heyhi!
Sorry that the video's haven't been smooth for you
We got some new servers and have been testing them out for stress.
He's a quote by baker (Head of customer service) on the matter :


Bjaker wrote:

We've just added another CDN to our system and are currently working out playback problems & distribution.
About 25% of our content is now being served from the new CDN as we do stress tests / etc.
This is why it may seem like there are a few more burps, hiccups, stutters, buffering, and what not - at the moment.
Ultimately we're building towards a system that will toggle you back and forth depending on the stress on the stream / servers you're connected to.

Sincere apologies for the problems, but we're working to bolster the system in the long run.

Until then if you want to troubleshoot issues / provide feedback for operations, please feel free to reach out to us via Contact Us and let us know the exact issues you're encountering along with the show / episode you encountered them on and we'll run from there!


Hope that answers some of your questions, if not all of them. ^_^

~Miki
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Posted 7/21/13

MikiSayaka wrote:



Hope that answers some of your questions, if not all of them. ^_^

~Miki

This answers my question, that there load balancing. Many thanks.
7010 cr points
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29 / M / US West
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Posted 7/22/13
Ahhh ok that explains it, thank you for the reply on this
8221 cr points
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Posted 7/23/13
I hope this is why it's been so bad for me today, it's been a total bufferfest. Had to finally concede to setting 720p to default.
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