Post Reply Trouble streaming lag free
6009 cr points
Send Message: Send PM GB Post
31 / M / Copenhagen, Denmark
Offline
Posted 7/22/13 , edited 7/22/13
I have the following information.




The Ping/Trace information :
http://pastebin.com/50aCDdUD

The issue is that it's impossible for me to stream 1080p, it stops over and over, and while i can wait and it will start again, it happens way too often.

This also happens on 720p, but only once or twice during an episode.

Currently I am on a trial membership, but if I can't stream 1080p, then I will not continue the subscription.

Also, my PC specs :

------------------
System Information
------------------
Time of this report: 7/22/2013, 23:12:31
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: Danish (Regional Setting: Danish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: PA65-UD3-B3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.7GHz
Memory: 8192MB RAM
Available OS Memory: 8176MB RAM
Page File: 4273MB used, 5565MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 7/22/13


Howdy!

Can you please email us using the 'Contact Us' link below for further assistance.

Link to your forum post and give me the following test results:
http://www.crunchyroll.com/help?topic=video#5.1

Best,
-Baker
6009 cr points
Send Message: Send PM GB Post
31 / M / Copenhagen, Denmark
Offline
Posted 7/22/13
Done, but not sure why you can't do it here.

Please note that the information you request is already there, it's in the pastebin link since it's way too long to post here.
6009 cr points
Send Message: Send PM GB Post
31 / M / Copenhagen, Denmark
Offline
Posted 7/23/13
Turns out this issue was entirely caused by a network problem on my side.

After simplifying my connection and removing all my network equipment and connecting directly to my internet line, I can stream 1080p without any issues.

I will subscribe when my trial runs out.
Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 7/23/13


Support works from emails first and then checks the forums.
By emailing us directly you are ensured an answer within 24 hours.
If you post in the forums it could be much longer for a response.
You must be logged in to post.