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Post Reply Roku Buffering Time Getting Longer and Longer
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Posted 7/23/13
I have watched Chrunchyroll through my Roku box for nearly 2 years now. About 2 months ago the buffering time began to get longer and longer. Now frequently the videos stop dead for buffering for as much as 1 to 2 minutes before resuming. Also, videos frequently stop multiple times during play for buffering. Going back a few seconds to repeat a section of the video is a nightmare as well.

Could it be that Chrunchyroll's servers have reached their streaming capacity, are overloaded, and simply cannot keep up with the current number of subscribers online now? That is what the problem seems like.

My connection and equipment have remained unchanged throughout the past year. But the streaming buffering has changed dramatically. I have now taken to reading the newspaper during the buffering times. Some evenings I read through half the newspaper during buffering just waiting for the video in progress to resume.

I do not have this problem with Netflix or other streaming video services which I receive through my Roku.

I am located in Virginia.
The Wise Wizard
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Posted 7/23/13

jkljkl02 wrote:
Could it be that Chrunchyroll's servers have reached their streaming capacity, are overloaded, and simply cannot keep up with the current number of subscribers online now? That is what the problem seems like.

If that is the issue, it may be a regional problem. I live about 850 miles to the west of you, and the past few times I've used my Roku for CR, I've had no issues.

A disclaimer: I don't use my Roku for CR that often, as I watch anything that has 720p available via the website. I've probably only watched 3 episodes on my Roku in the past couple of weeks.

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Posted 7/23/13 , edited 7/23/13

jkljkl02 wrote:

I have watched Chrunchyroll through my Roku box for nearly 2 years now. About 2 months ago the buffering time began to get longer and longer. Now frequently the videos stop dead for buffering for as much as 1 to 2 minutes before resuming. Also, videos frequently stop multiple times during play for buffering. Going back a few seconds to repeat a section of the video is a nightmare as well.

Could it be that Chrunchyroll's servers have reached their streaming capacity, are overloaded, and simply cannot keep up with the current number of subscribers online now? That is what the problem seems like.

My connection and equipment have remained unchanged throughout the past year. But the streaming buffering has changed dramatically. I have now taken to reading the newspaper during the buffering times. Some evenings I read through half the newspaper during buffering just waiting for the video in progress to resume.

I do not have this problem with Netflix or other streaming video services which I receive through my Roku.

I am located in Virginia.


I have experienced the exact same issues. I've noticed consistent slow loading and buffering pauses over the last couple of months but starting on Saturday night (7/20) it got significantly worse. It now takes a couple if minutes to load a show (if it loads at all) and I frequently only get 1 dot instead of the usual 2. Shows used to load with 2 dots in 4 to 6 seconds and I have not changed anything about my network and my Roku 2 XS is hard wired via Ethernet port. Netflix is working as well as always on my Roku with fast load times even with 1080p and surround sound streaming turned on.

These problems have been explained by the forum moderator as growing pains due to a new Roku App and streaming method. However, if this is my new normal for the Crunchyroll Roku app, then I will be canceling my subscription soon. I'll gladly resub once the Roku experience improves or if I get my hands on some extra cash and buy an AppleTV.

PS I'm located in Northern California
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Bjaker 
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Posted 7/23/13



We're currently working on a new build for the Roku as well as a new streaming style for the Roku.
These should resolve the issues you're encountering.
I don't have an official date of when they'll be live, but they'll be available soon.
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Posted 7/24/13
I've had similar problems. Seems to be worse some times than others.

Friday night and Saturday were very bad (unusable), but things cleared up by Sunday morning. I checked streaming on every other Roku channel we use and none had issues. CR was also working fine on the Android and PC, so I would assume that it is a problem with the Roku-specific servers. It has been said in the past that these use different encoding (and perhaps servers). We essentially only use a Roku for TV in this house, so it's quite obvious when a problem occurs.
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Posted 7/24/13

Bjaker wrote:

We're currently working on a new build for the Roku as well as a new streaming style for the Roku.
These should resolve the issues you're encountering.
I don't have an official date of when they'll be live, but they'll be available soon.


I'm curious, can you tell us without a lot of technical detail why developing a new App and streaming method would cause problems for the current App and streaming?


zborgerd wrote:

I've had similar problems. Seems to be worse some times than others.

Friday night and Saturday were very bad (unusable), but things cleared up by Sunday morning. I checked streaming on every other Roku channel we use and none had issues. CR was also working fine on the Android and PC, so I would assume that it is a problem with the Roku-specific servers. It has been said in the past that these use different encoding (and perhaps servers). We essentially only use a Roku for TV in this house, so it's quite obvious when a problem occurs.


Yes, I also noticed that the Roku issues seem to be inconsistent as I was able to watch last night with almost no problems. Was very excited since the previous two nights I had tried it, the slow loading and frequent rebuffering made crunchyroll unwatchable.

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Bjaker 
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Posted 7/24/13


Well,

The new layout is just going to make the player more robust. It's going to give it a lot more responsiveness / make it more versatile.
The new streaming style is going to be in line with how we're streaming on PS3, iOS, etc. This is going to mean less caching of different types of videos and make things just flow much more smoothly.

Best,
-Baker
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Posted 7/24/13 , edited 7/24/13

Bjaker wrote:

Well,

The new layout is just going to make the player more robust. It's going to give it a lot more responsiveness / make it more versatile.
The new streaming style is going to be in line with how we're streaming on PS3, iOS, etc. This is going to mean less caching of different types of videos and make things just flow much more smoothly.

Best,
-Baker


Thank you for the quick reply Bjaker but I'm not sure that answered my question. I understand the new App and streaming will be better but why is the current Roku App/streaming experiencing issues where none existed before? Does the old streaming method or app require maintenance that is not being done since it will soon be replaced? Or maybe changes are already being made to the current streaming method as part of the development process for the new method and App?

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Bjaker 
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Posted 7/24/13


With less shows streaming via the old streaming method the cache for videos is not updating as effectively which means slow load times.
This is why we are swapping to the same method our other devices use.
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Posted 7/24/13

Bjaker wrote:

With less shows streaming via the old streaming method the cache for videos is not updating as effectively which means slow load times.
This is why we are swapping to the same method our other devices use.


That makes perfect sense, thank you again!

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Posted 7/26/13
As always, you're the answer man.

Can't wait for things to get sorted out since we thought we had the problem licked. Now that I know it isn't on our end, I'll just have to convince my hubby that there's life outside of CR.
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Posted 7/30/13
I hope these issues get sorted out soon. Last night the amount of buffering that occurred while watching a episode of Hunter X was getting ridiculous (easily more than 5 minutes - maybe as much as 10). At first I thought I had some WiFi issues, but after rebooting routers and the Roku, checking and tweaking WiFi channels and BW (to be suire there where no interference issues going on) and noticing that same episodes had no problems streaming over WiFi to both my MBP and iPad, I just switched to playing episodes to my TV via AirPlay & my Apple TV from the iPad. The image quality is not as good as the Roku, but there are no buffering issues.
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Posted 7/31/13

RichBRich wrote:

I hope these issues get sorted out soon. Last night the amount of buffering that occurred while watching a episode of Hunter X was getting ridiculous (easily more than 5 minutes - maybe as much as 10). At first I thought I had some WiFi issues, but after rebooting routers and the Roku, checking and tweaking WiFi channels and BW (to be suire there where no interference issues going on) and noticing that same episodes had no problems streaming over WiFi to both my MBP and iPad, I just switched to playing episodes to my TV via AirPlay & my Apple TV from the iPad. The image quality is not as good as the Roku, but there are no buffering issues.


If you have AppleTV, why not use the new Crunchyroll AppleTV App directly instead of using iPad/AirPlay or even Roku? I believe the AppleTV Crunchyroll app does 1080p HD and the lack of complaints in the AppleTV Help section of these forums seems to indicate it works well.
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Posted 7/31/13
Sorry - Did not know there was a Crunchyroll app on ATV! (I have not updated or used mine recently - I just did a update and there it is!). I did not recall seeing any e-mail from Crunchyroll about it though nor there is no obvious place when I just did a quick search the Crunchyroll web site to see any mention of it. In short: If I knew about the ATV app, I would have switched to using it sooner!
The Wise Wizard
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Posted 7/31/13

RichBRich wrote:
I did not recall seeing any e-mail from Crunchyroll about it though nor there is no obvious place when I just did a quick search the Crunchyroll web site to see any mention of it. In short: If I knew about the ATV app, I would have switched to using it sooner!

Like most new things on CR (new platforms, new simulcasts, new library titles, etc.) is was announced in the Site News section of the forum:
http://www.crunchyroll.com/forumtopic-808129/crunchyroll-now-on-apple-tv

In fact, it is still a stickied topic, so that it remains at the top of the list, even if there are no new posts.

If you don't regularly check the Site News section of the forum, I recommend doing so.


There was also an article in the normal news section:
http://www.crunchyroll.com/anime-news/2013/06/19/crunchyroll-now-available-on-apple-tv

CR also had those notification bars that appear on the site touting the Apple TV release at the time it happened.

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