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Post Reply Xbox sign in trouble, data malformed?
3097 cr points
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Posted 7/23/13

dopecow wrote:

so xbox is the problem it seem. i would like to thank you all cause all i did was change my password then looked at the forums before uninstalling and installing and all the other stuff


no problem, sucks that the xbox apps have been down for over 8 hours now....
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42 / M
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Posted 7/23/13
Well, looks like things are back in order. I just tested Crunchy, and it let me log in just fine.

Things must've really gone under their radar over there, because it took a while before they noticed and, apparently, even longer before they got it fixed.
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22 / M / Canada
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Posted 12/30/13
I have recently discovered that it may be your internet connection that is preventing you from signing in. I was unable to sign in for over a week until Xbox Customer Service helped me with the issue. Resetting my internet connections to factory settings then reconnecting to my internet connection worked. I realized that a manual DNS had been entered in my network settings, and since Crunchyroll is a region specific app, that likely caused the malformed data.

Hope this helps!
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Posted 2/18/14
I'm having the "the data retrieved from the request was malformed" error when I try to log in on my Xbox app. I have tried verifying my account, changing the password, rebooting the Xbox, removing the Xbox device/deleting the app/rebooting and reinstalling the app. Nothing works, my account status is good, payments aren't cancelled. Suggestions?
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Posted 2/22/14
I've been having the same issues. Anyone know of a fix or is it a problem on Xbox's side again?
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Posted 3/2/14
really going on like a joke there no help at all for xbox for CR
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