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Post Reply Cancel subscription
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Posted 7/25/13
Hey guys,

I'd like to cancel my subscription, I just bought it for 3 months but when I was about to click cancel I got to a different screen where I could go back to my account or cancel it anyway. It warned me about:

Remember, when canceling your membership:

Cancellation will be effective immediately.
We are unable to give refunds for partial months of membership remaining. You can sign up for a Crunchyroll Premium Membership at any time, although you will not be eligible for another free trial if you have used one previously.

So I was worried that it'd immediately remove my status as anime member, so my question was that if anyone could explain me how to cancel it without losing my status or if nothing would happen if I did click "Complete cancellation".

Or if any admin could remove the auto-renewal.

Thanks in advance!
CR Community Manager
Bjaker 
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Posted 7/25/13 , edited 5/20/15


Howdy!

I've just cancelled recurring payments on your account for you!

Best,
-Baker
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Posted 7/25/13
Thank you!
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Posted 8/5/13 , edited 16 days ago
I've been needing CR to cancel recurring payments on my account but hasn't been done. It's been about 3-4 months of paying for service I don't use. Please help
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Posted 8/6/13
I would like to cancel my subscription as I have only watched ep. 1 of naruto since getting it.
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Posted 8/6/13

TinkerFairy wrote:

I would like to cancel my subscription as I have only watched ep. 1 of naruto since getting it.


If you want to flat out cancel without worrying about missed time, you can do that on your own on your account page. If you want to cancel the automatic renewal, then you will need help from crunchyroll staff.
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Posted 8/7/13 , edited 7/20/15
I need to stop reoccurring payments. I would rather have access to a site I don't use than pay for the month and not be able to access it.
Guardian of A/M/P
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Posted 8/7/13

TinkerFairy wrote:

I need to stop reoccurring payments. I would rather have access to a site I don't use than pay for the month and not be able to access it.


You can expedite your request by going to them directly:
http://www.crunchyroll.com/help?topic=contact

Hope that helps.
CR Community Manager
Bjaker 
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Posted 8/7/13


Since you purchased a Premium Membership subscription through iTunes, follow this link for management instructions:
http://support.apple.com/kb/ht4098

Once you cancel recurring payments in iTunes you'll have access for the rest of your paid month and will not be charged again going forward.
The Wise Wizard
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Posted 3/31/14

ilkecereal wrote:

WE NEED TO CHANGE THE BILLING DATE! THEY KEEP CHARGING AHEAD OF TIME! THEY REALLY NEED TO STICK WITH HONORING THE DATE a person SET UP SERVICES WITH THEM...! ours is the 1st, and they keep charging my account on the 30th or 31st - NOT OK...DAMN IT!...

You are paying for 30 days with the monthly membership, so with some months having 31 days (and February having less than 30), the date is going to change.

Your next billing date is always shown on the following page, so it isn't as if you don't have advance warning:
https://www.crunchyroll.com/acct

The Wise Wizard
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Posted 4/2/14

mickeydamouse wrote:

i have no clue if i am on the free trial or not and i need to cancel my membership. sorry.
i cant even find the exit survey link or even the cancel membership option in my settings
please help

As of 46 minutes after you posted your message, you were showing as a normal (non-premium) member. Apparently either you weren't on a free trial or I assume you managed to find a way to cancel.

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Posted 4/2/14

mickeydamouse wrote:No I have not found a way please help
Unless you have a different account than the one you are posting with, you don't appear to need any help. Your account shows as "normal" and you have no star after your name...
Posted 4/2/14
So you cannot cancel a normal account
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Posted 4/2/14

mickeydamouse wrote:

So you cannot cancel a normal account


You can completely nuke it if you wish, then you can't even use it to watch free with commercials anymore... /nuke
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