First  Prev  1  2  Next  Last
Post Reply Cancel subscription
Posted 4/2/14
So you cannot cancel a normal account
27261 cr points
Send Message: Send PM GB Post
57 / M / Quirm
Offline
Posted 4/2/14

mickeydamouse wrote:

So you cannot cancel a normal account


You can completely nuke it if you wish, then you can't even use it to watch free with commercials anymore... /nuke
Realzi 
31148 cr points
Send Message: Send PM GB Post
24 / M / Norway
Offline
Posted 5/3/14
Wth i just canceled and lost my remaing days, what a scam!!!
One Punch Mod
46002 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 5/3/14 , edited 5/3/14

Realzi wrote:

Wth i just canceled and lost my remaing days, what a scam!!!


If you had a paid membership, contact support via the Contact Us form and they can take care of things for you.

If it was a trial membership (which guessing by your membership date and CR points, I'm thinking it probably wasn't), then that's pretty much how trials work.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 7/5/14
I have repeatedly e-mailed Crunchyroll to cancel my renewing membership subscription; I very rarely use this site and I do not wish to continuously be billed to my direct bank account! Someone please help ): this has been going on for months!


This forum seems to be the only way of getting help with what I need -__-
The Wise Wizard
74672 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Online
Posted 7/5/14

Oceansx31 wrote:

I have repeatedly e-mailed Crunchyroll to cancel my renewing membership subscription; I very rarely use this site and I do not wish to continuously be billed to my direct bank account! Someone please help ): this has been going on for months!

Unless you signed up under a different account, it does appear to be cancelled, as you are showing as having a normal (non-premium) account.

5 cr points
Send Message: Send PM GB Post
Offline
Posted 7/5/14 , edited 7/5/14
I need to cancel my free trial but do not see a button to do so
4007 cr points
Send Message: Send PM GB Post
Offline
Posted 7/5/14
@TheAncientOne it is Oceansx31 as it would turn out you were right! For some reason I have two accounts, I just went through some of my e-mails and noticed they I also get e-mails sent to my main inbox. I had to reset my password for this account because I had no idea what it even was, but if this is the account being charged then I would like it to be canceled ASAP please!
4007 cr points
Send Message: Send PM GB Post
Offline
Posted 7/5/14
Oops guess I should have hit the reply button but please read message above, thank-you (:
The Wise Wizard
74672 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Online
Posted 7/5/14

OceanWeekend wrote:

@TheAncientOne it is Oceansx31 as it would turn out you were right! For some reason I have two accounts, I just went through some of my e-mails and noticed they I also get e-mails sent to my main inbox. I had to reset my password for this account because I had no idea what it even was, but if this is the account being charged then I would like it to be canceled ASAP please!

You have two approaches:

1. Cancel yourself, from your Account page. Keep in mind that you will lose any remaining time you have already paid for.

2. Use the Contact Us form to contact customer service and request the disable the automatic renewal for this account. (Make certain you are logged into it when using the form).


I recommend using #1 only if your renewal is due in the next few days. Otherwise, #2 will give you more value for the money you have spent. The next date you will be billed will be shown on your account page.

1005 cr points
Send Message: Send PM GB Post
18 / M
Offline
Posted 10 days ago
Why did it automatically charge i didn't want this...
on my bank account it says pending..
Could you stop the collection of payment?
One Punch Mod
46002 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 10 days ago

1090238 wrote:

Why did it automatically charge i didn't want this...
on my bank account it says pending..
Could you stop the collection of payment?


You'll need to contact support directly, using the Contact Us link
3014 cr points
Send Message: Send PM GB Post
17 / M
Offline
Posted 6 days ago
Hey, I needed to cancel my subscription, as I don't have enough money in my account to pay for it. My subscription ended today but I though it would be at midnight. I have now been charged for $6.95 for 11 hours. Is there anyway someone can help me, I don't have the money to pay for this in my account.
The Wise Wizard
74672 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Online
Posted 5 days ago

Benjonaldo wrote:

Hey, I needed to cancel my subscription, as I don't have enough money in my account to pay for it. My subscription ended today but I though it would be at midnight. I have now been charged for $6.95 for 11 hours. Is there anyway someone can help me, I don't have the money to pay for this in my account.

As the banner at the top of this section states, "For payments, store orders and account questions please Contact Support directly." (and it includes a link to do so).

Aside from it possibly involving exchanging personal info, you will also get a faster response that way.

In this instance, time is of the essence, as once the charge hits your account, the best CR could do is issue a credit, which wouldn't help if it overdrew your account.


For future reference, when you look at your account page your "Next Billing Date:" should always be listed if you are a premium member.

3014 cr points
Send Message: Send PM GB Post
17 / M
Offline
Posted 5 days ago
It's been taken care of, thank you
First  Prev  1  2  Next  Last
You must be logged in to post.