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Posted 17 days ago
I bought the subscription a few months back, but I ended up wanting to cancel it because I didn't have to the time to watch it anyway.

I was going through my bank account and noticed that i had multiple charges for $7, even just last month. But when I went to look at the account settings I can't seem to find anything about me being able to cancel anything or actually being a member. If I am not a member then why am I still being charged...

I don't know what to do....
41257 cr points
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Posted 17 days ago

MistyKittenat wrote:

I don't know what to do....


Is it possible you have multiple CR accounts with your billing information, or you have an active PayPal account still billing on CR's behalf?

If either is the case or not, you should /contact customer support to have them help you look into this issue. They will probably need the last four digits of your card, name, or billing address, in order for them to see if they can find the cause of your payments from their end of the billing system.
Posted 12 days ago
Cancel membership
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Posted 10 days ago
i want to cancel my membership and there is no way on this site to do so
Otter Modder
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21 / M / Florida
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Posted 10 days ago
You can cancel right on the settings page.
Kiki's Customer Support Service
Ezgi 
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F / Toronto ಥ⌣ಥ
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Posted 10 days ago

kobolka45 wrote:

Cancel membership

We replied back to your email asking you for your personal information. Can you please reply back to us via email? There's no record of your account being a Premium subscriber, so you're most likely being charged from a different account. We need your billing information to locate it. If you don't see the email, please check your junk folder. If there's nothing there, please private message me:

http://www.crunchyroll.com/newprivatemessage?recipients=Ezgi



Sirens2 wrote:

i want to cancel my membership and there is no way on this site to do so


Since you purchased via iTunes, you would need to cancel from there instead. Follow this link for management instructions:

http://support.apple.com/kb/ht4098
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