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The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 1/5/15

Din0Dav3 wrote:

I would like to cancel my membership but i don't know how.

Follow these instructions.

Keep in mind if you've signed up for a free trial, you may not be able to cancel for the first 24-48 hours. Also, I believe cancelling during the free trial still terminates the membership immediately (since you haven't paid for anything yet). Once you've paid you'll have the option of cancelling the membership or just disabling automatic renewal.

5 cr points
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Posted 1/27/15
Hello. I am being charged 20$ for having a membership or a premium membership with crunchyroll. I would like that to be canceled on one of my accounts.
I own three and every time i got to each sepret account i cant find where i can cancel it. On all three of my accounts that all say that i am a "member" not a "Premium member". Am i being charged just to be a member or what? Also on any of the three accounts not one of them is showing me that i used to own a "Premium membership" so what exactly am i being charged with?
Im thinking of deleting all three of the accounts but i dont know if that will stop the billing to my credit card. Will it stop charging me if i delete the three accounts? Or will it continue to keep charging me?
Can Someone pleas help me or give me directions on what to do. Pleas?
The Wise Wizard
99891 cr points
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56 / M / U.S.A. (mid-south)
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Posted 1/28/15

L0velyA1iceQueen wrote:

I own three and every time i got to each sepret account i cant find where i can cancel it.

On a free account, there is nothing to "cancel", but you can kill or "nuke" the account:
http://www.crunchyroll.com/nuke

If an account has any payment history, it should be listed here:
https://www.crunchyroll.com/acct?action=membership_history

One Punch Mod
85833 cr points
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F / Boston-ish
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Posted 1/28/15

L0velyA1iceQueen wrote:

Hello. I am being charged 20$ for having a membership or a premium membership with crunchyroll. I would like that to be canceled on one of my accounts.
I own three and every time i got to each sepret account i cant find where i can cancel it. On all three of my accounts that all say that i am a "member" not a "Premium member". Am i being charged just to be a member or what? Also on any of the three accounts not one of them is showing me that i used to own a "Premium membership" so what exactly am i being charged with?
Im thinking of deleting all three of the accounts but i dont know if that will stop the billing to my credit card. Will it stop charging me if i delete the three accounts? Or will it continue to keep charging me?
Can Someone pleas help me or give me directions on what to do. Pleas?


If you are being/have been charged even though you don't have any Premium accounts you should contact support directly using the Contact Us form to get things sorted out. Maybe you have a premium account that you forgot about? (Also, $20 seems an odd amount--more like a three-month membership than monthly.)
Posted 1/31/15
I need my account cancel
How to do it?
1005 cr points
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Posted 2/19/15
I would like to cancel my subscription. I am still waiting to hear back from crunchyroll support. I have already disable recurring payments on iTunes, but when I go to check under membership status on crunchyroll I am still on recurring payments. I would really appreciate any assistance in canceling my premium membership.
Der Zoodirektor
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34 / M / Germany
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Posted 2/19/15 , edited 2/19/15
You have a prepaid month iTunes after the current one, that's why your status is still on recurring. Basically, one renewal is prepaid and will still occur.
Posted 3/1/15 , edited 3/1/15
Hi, I really need to cancel my membership and payments, but when I try to do it, it appears an error like "You can't do this right now", I don't want to pay the service if I won't use it
Der Zoodirektor
23373 cr points
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34 / M / Germany
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Posted 3/1/15

whiteobama wrote:

Hi, I really need to cancel my membership and payments, but when I try to do it, it appears an error like "You can't do this right now", I don't want to pay the service if I won't use it


Fixed.
5 cr points
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Posted 3/2/15
Please cancel my membership subscription. I have tried many times but I am unable to. It says "You may not cancel your membership at this time" I have gotten an email stating my request has been processed, however; on my settings it states I am still a member. I don't want this service and I don't want to pay it. Please help, thank you so much.
Der Zoodirektor
23373 cr points
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34 / M / Germany
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Posted 3/2/15

chialinn wrote:

Please cancel my membership subscription. I have tried many times but I am unable to. It says "You may not cancel your membership at this time" I have gotten an email stating my request has been processed, however; on my settings it states I am still a member. I don't want this service and I don't want to pay it. Please help, thank you so much.


Done.
1031 cr points
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Posted 3/3/15 , edited 3/3/15
Can you please cancel my membership? I am about to be billed for it tomorrow and I've been trying to cancel without success. Thanks!
Der Zoodirektor
23373 cr points
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34 / M / Germany
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Posted 3/4/15

Frost11710 wrote:

Can you please cancel my membership? I am about to be billed for it tomorrow and I've been trying to cancel without success. Thanks!


I don't see anything on your account that would keep you from canceling the free trial yourself.
1031 cr points
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Posted 3/4/15


I'm getting this message... It says to contact Support, but Support has not responded. Can you please manually cancel my recurring charges?
Der Zoodirektor
23373 cr points
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34 / M / Germany
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Posted 3/4/15
It seems to be an issue related to your current payment method. I cannot immediately resolve it, so please wait for our support to take a look at it.
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