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Post Reply Taiseng Update and App
5 cr points
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114 / M
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Posted 8/12/13
Hi,

I would like to see whether the Taiseng videos will be updated. The site mytv.umgtv.com is down now. Is a new app being released soon? Or Crunchyroll is going to drop Taiseng?

Thanks for the clarification.

Queen of Support
starry 
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Posted 8/12/13
Our engineers are currently looking into it.

Thank you for your patience and sincere apologies for any inconvenience.
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114 / M
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Posted 8/12/13
Great. I assume new videos/app will be released when this is done. Right?

Thanks.
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101 / M
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Posted 8/13/13

starry wrote:

Our engineers are currently looking into it.

Thank you for your patience and sincere apologies for any inconvenience.


Taiseng at http://mytv.umgtv.com is still down after more than 24 hours. What is going on?
maru28 
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Posted 8/15/13
I asked the same question a week ago but I probably put it in the wrong section and a mod closed it. The last time this site updated was back in mid July and without notice its gone. Not really great business practice if you ask me.
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101 / M
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Posted 8/15/13
This is getting ridiculous. Taiseng at http://mytv.umgtv.com has now been down for more than three days.
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M
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Posted 8/15/13
I know. It is ridiculous. Are they going to charge my credit card this month and in the future? I should have unsubscribed when the website was not down.
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101 / M
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Posted 8/16/13 , edited 8/16/13

gogolala wrote:

I know. It is ridiculous. Are they going to charge my credit card this month and in the future? I should have unsubscribed when the website was not down.


Even more ridiculous thing is that there is apparently no way of contacting Tai Seng. All their websites are down:

http://mytv.umgtv.com
http://mytv.taiseng.com/

The phone number listed on their facebook page has been disconnected:

https://www.facebook.com/TaiSengEntertainment/info

And they don't respond to any e-mails (try it yourself):

mytv@taiseng.com

It's hardly surprising that Tai Seng has an "F" rating on Better Business Bureau:

http://www.bbb.org/greater-san-francisco/business-reviews/television-cable-catv-and-satellite/tai-seng-entertainment-in-san-bruno-ca-118050
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Posted 8/16/13
Damn! I actually called U-media-group and they said they mytv's contract with TVB already ends. I am not sure if that is the case and they can't do nothing with it. From previous credit card transactions, I can see "crunchyroll" handles the charge. Will anyone from "Crunchyroll" tell us what is going on? I just want to know if I will be charged for the "subscription".
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101 / M
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Posted 8/16/13

gogolala wrote:

Damn! I actually called U-media-group and they said they mytv's contract with TVB already ends. I am not sure if that is the case and they can't do nothing with it. From previous credit card transactions, I can see "crunchyroll" handles the charge. Will anyone from "Crunchyroll" tell us what is going on? I just want to know if I will be charged for the "subscription".


Could you share the number you dial? Thanks.
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Posted 8/16/13

linglouis wrote:


gogolala wrote:

Damn! I actually called U-media-group and they said they mytv's contract with TVB already ends. I am not sure if that is the case and they can't do nothing with it. From previous credit card transactions, I can see "crunchyroll" handles the charge. Will anyone from "Crunchyroll" tell us what is going on? I just want to know if I will be charged for the "subscription".


Could you share the number you dial? Thanks.


Here is the info I found:

http://umgtv.com/utv/contact_us.html
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Posted 8/17/13 , edited 8/17/13
I been Frustrated with this tai seng my TV for 2 months.. First is all on iPhone is gone.. And now can't see in laptop for 2 weeks !!
Can't even get into website to cancel.. No one Answering phone calls !! Thank god I stop payment on my credit card..!!
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Posted 8/19/13

taiseng_2997098 wrote:

I been Frustrated with this tai seng my TV for 2 months.. First is all on iPhone is gone.. And now can't see in laptop for 2 weeks !!
Can't even get into website to cancel.. No one Answering phone calls !! Thank god I stop payment on my credit card..!!


Did they charge you or not? How did you stop payment on your credit card?
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Posted 8/19/13
I called credit card company n told them tai seng haven't been working.. N I would like cancel .. But no way to get respond or get into website.. So they said can stop payment from tai seng..
Vegetable Support Manager
Bjaker 
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Posted 8/22/13


MyTV.TaiSeng has recently undergone some major changes. These include the move to MyTV.UMG, and the transition of iOS access as well as content.

Crunchyroll, which hosts content and offers support for users, is currently in negotiations with MyTV.UMG.

I do not have a concrete date on when iOS access will be available, or when new content will be uploaded again.

At this time, if you would prefer to cancel your subscription and receive a refund for your most recent monthly payment, please let me know by reaching out with the 'Contact Us' link at the bottom of the page.

Sincere apologies for any inconvenience.

Baker McDonald
Customer Support Manager
Crunchyroll, Inc.
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