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Constant buffering, play issues especially during prime time
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38 / M
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Posted 8/28/13
Just to update then I did try wired, I tried Wireless (N of course). I was using the Centurylink provided modem, then a second one, both N and 5ghz bands on all.

Then I switch to using a D-Link router, was needed for me anyways but did it due to CR issues...........

Dual Band Wireless N (supported by cards as well) same issues persist, plub into the router same issues persist.

Basically anything I do on my local network does not change the issues with CR, does not change my speedtest/ping results (I know this from WoW as well which plays fine), etc...

And to make matters even more frustrating, this is my week without my son so I am the only one in the house and the only one watching TV or being on a computer!
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20 / M / Bedfordshire
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Posted 8/29/13 , edited 8/30/13
Just to let some of you know, I have no clue if this is for everyone but i found something strange that seems to make the problem lesser.
Never skip ahead in the video, i noticed that when i skip the intro song the skipping is much, much worse later on but if i don't skip there is barely any buffering issues. Now this could be coincidence and i just got lucky or it could be something to do with skipping ahead that messes up the crunchyroll buffer-er, can someone of you tell me if it changes anything for you?

EDIT: Watched 3 episodes and not a single freeze when i didn't skip the intro, full 1080p too. I'll see what it's like later when lots of people are watching things.

EDIT 2: Nope at this time of the day 17:00 GMT the lag/ freezing or buffering issues (whatever you want to call it) Is so bad that i have to watch SD and even have trouble with that.

I am now 100% sure it is something to do with crunchyroll or their servers, even at this time my ping is still good and my download speed too, my ISP has never slowed down and i pay for expensive internet, so that's not it. My only guess is that crunchys servers get a high amount of people and it has trouble handling them... Maybe give higher priorities to paying customers, so that way they don't get as bad issues.

I would honestly be happy to pay more for my membership, most people wouldn't but for what (i am SUPPOSED to be getting) it is worth a bit more than what i pay now. Just so you know, if money is an issue you could always create a higher paying subscription to pay for more servers (I honestly don't know how it works).
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38 / M
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Posted 8/30/13 , edited 8/30/13
If my guess is right, they can't give higher priority to paying customers because it isn't the servers themselves. I believe it is either the Data Center or backbone provider and the problem lies at the router or switch carrying the load.

Just my personal opinion, based on what I have seen during tracert's etc.. when the problem is at it's worst.

I would just like to see a valid response from CR, which I haven't yet seen any valid response.

The blame is still on the ISP, my router, my computer, my DNS, etc...

No responsibility accepted by them.
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38 / M
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Posted 8/30/13
And what I would give to be able to watch an episode of "Space Brothers" uninterrupted.............
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Posted 8/31/13
It's wild that tons of people have the same exact problem. I guess we must all just suck and not know how to set up our networks/have the right ISP/ or whatever other reason why we are the cause of our own issues. Oh hey, never mind, I shouldn't probably really post this, my 480p video is finally playing, it only took like 8 minutes for it to start up. Sweet. Sorry about the comments guys, just forget everything I said.......
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Posted 8/31/13
This has been downhill since becoming a paying member, getting close to canceling.
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24 / M
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Posted 8/31/13
Been getting the same issue, started around the time the oreimo ovas were posted.
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38 / M
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Posted 8/31/13
I would just like to be able to watch space brothers uninterupted. Just that one show.

I can watch the rest of what I watch on other sites, this seems to be the only one (other sites I pay for mind you, that don't have streaming problems and when I do have problems they admit when they are at fault................)
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20 / M / Bedfordshire
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Posted 9/1/13
What suprises me honestly, is that i see mods answering every single thread out there nearly instantly but no answer from anyone at all on this thread which has been open for a good while now... Hmm....
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38 / M
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Posted 9/1/13 , edited 9/1/13
I don't know how to tell who the moderators are. I know someone who looked like they work for CR has a thing under there name or in there sig that says they are out until I believe the 2nd.

Also, we are on Labor Day weekend in the US, which you would think would be a big time to have support. But on the flip side no one wants to work that weekend either........

But, on the other side of that..... Ever since I called them on the routing issue/DNS issue and asked them to tell me the truth via email to support I haven't had a response from them there either.
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28 / M / Kentucky
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Posted 9/1/13
From what I've seen, and obviously I can't prove and high doubt anyone is going to acknowledge it. More than likely the servers when reaching a certain threshold begin throttling buffering. It doesn't have anything to do with your connection speed or DNS settings. It's just a simple throttle vs video bitrate. If the server is near the threshold it will throttle to avoid congestion and keep stability. This could happen at any time and for any length of time until the server is below the threshold again.

When watching certain anime intro's like for example... Servant x Service opening at 1080p, there is a lot of motion/color data per frame so the video bitrate is high per second. This bitrate if larger than the buffer will cause stop/start playback. This is why the area's with very little motion or color changing have smooth playback or even areas between fast/color parts will be smooth then go back to laggy playback.

Some of this can be fixed by lowering the Top end of VBR encodes or just lowering the video bitrate all together. VBR or Variable bitrate will make the video use more data if there is a lot of color/motion changing and less if there is less of it. Combine that with throttling and you get the idea.

Of course I could be spouting nonsense, none of the admins responded to this last time so don't take this as truth at all. It could just be coincidence It's just my assumption of the situation. Most anime isn't even truly 1080p, they are just a upscale from 720p so just watch 720p and you will more than likely not run into problems. If you still are, the problem has a lot higher chance of being on your end.

The DNS issue that is commonly brought up is still a possible problem but a lot more likely for international people cause the best DNS for them may cause route problems which is why they should use a tool like https://code.google.com/p/namebench/ to find other good latency DNS's for them to try for a different route. Google may not always be the best choice. Just keep in mind some of the DNS's that come up may have filters on them not allowing you to visit certain websites if you switch to them to try them out.
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Posted 9/1/13

gsdreams wrote:

I don't know how to tell who the moderators are.


All the CR Mods and Staff are listed here:

http://www.crunchyroll.com/staff

Click on their screen name and shoot them a private message if you need them. If they can't help you directly, I'm sure they'll direct you to the proper support staff.

Hope that helps. Cheers.
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Posted 9/1/13

Mycow8me
Of course I could be spouting nonsense, none of the admins responded to this last time so don't take this as truth at all. It could just be coincidence It's just my assumption of the situation. Most anime isn't even truly 1080p, they are just a upscale from 720p so just watch 720p and you will more than likely not run into problems. If you still are, the problem has a lot higher chance of being on your end.


But 1080p isn't just upscaled 720p in context of this site streaming the content, it too is a matter of superior bitrate. When I first started this site I could 1080p with only an occasional hiccup. Then I started having to switch down to 720p more frequently before finally settling on it as the default. As of recently, 480p is even giving me problems. My pc and equipment are not degrading and I'm not the only one going through this. When I first started having problems, apparently there was some sort of work being done on the site so I dismissed it. Now things are just worse than ever and the information seems to be getting more sparse.
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28 / M / Kentucky
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Posted 9/1/13

DrewCrunchyroll wrote:


Mycow8me
Of course I could be spouting nonsense, none of the admins responded to this last time so don't take this as truth at all. It could just be coincidence It's just my assumption of the situation. Most anime isn't even truly 1080p, they are just a upscale from 720p so just watch 720p and you will more than likely not run into problems. If you still are, the problem has a lot higher chance of being on your end.


But 1080p isn't just upscaled 720p in context of this site streaming the content, it too is a matter of superior bitrate. When I first started this site I could 1080p with only an occasional hiccup. Then I started having to switch down to 720p more frequently before finally settling on it as the default. As of recently, 480p is even giving me problems. My pc and equipment are not degrading and I'm not the only one going through this. When I first started having problems, apparently there was some sort of work being done on the site so I dismissed it. Now things are just worse than ever and the information seems to be getting more sparse.


Sorry, wasn't trying to make it sound like 720p is exempt of the possibility of a VBR bitrate/throttle problem. It's very possible although it would mean the servers are under quite a bit of stress and throttling quite a bit. Seeing the same problem at 480p would be very strange though, are you international or live outside Canada/USA?

Well, last I heard they were working on their CDNs. Content delivery networks, or rather the servers that are delivering the data to you. Apparently some users were getting the "short end of the stick" as if it was picking the wrong CDN at the wrong times for the wrong users so they were working on its selection process or something. I can't find the original post though so don't quote me on that. I don't understand the server side of the equation as much since they don't release much info about it but I know a lot about encodes and video playback.

That could be the source of some people experiencing worse problems than others and I have no idea if they ever completed work cause they aren't very transparent about it. Have rarely encounter problems with 720p at all hours of the day, but I've encountered problems with 1080p regularly. I however live in the USA and am somewhat close to the servers themselves so geographical location may play a role in it. The admins/engineers can't begin to help people until they have some information as to probable cause. This is why I talked about VBR and the limited buffer not working so well, especially if the throttling is actually true (which I think it is). Even if its not the direct cause it could still help during peak hours with high outbound activity on the servers if bit rate was lowered.

At any rate, I honestly can't help people here. I was just trying to throw out information that may have not been known in hopes that it may help in some way or at least provide some understanding.
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Posted 9/1/13
I'm trying to watch The Pet Girl of Sakurasou right now and I can't even manage solid playback at 480P. So I'm going to complain here while I'm waiting for the damn thing to buffer. I wish they would just come out, acknowledge the problem, and give us some kind of idea of what they're doing to fix it. Instead of just having support blatantly lie to us.
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