First  Prev  1  2  3  4  5  6  Next  Last
Constant buffering, play issues especially during prime time
11247 cr points
Send Message: Send PM GB Post
Offline
Posted 9/1/13 , edited 9/1/13

Mycow8me

I live in the US too but a bit in the boonies, still have a good connection for being in the boonies I just pay an arm and leg for it. And most of the time 480p is fine and 720p is usually fine during off hours as well. My point was that 720p was never a problem before and even 1080p was once fine for me but it's been a while and I'm not the only one having this problem right now. What I didn't agree with is your assertion that this is more likely a user end problem if it's 720p or below.
9042 cr points
Send Message: Send PM GB Post
37 / M
Offline
Posted 9/1/13 , edited 9/1/13
Buffer? Can I dream? I can pause a show for 30 minutes, and if I'm lucky the player will let it buffer "maybe" 5 minutes.

As for the 720p comment, I call BS. I've tried in 480p, 720p, etc... Sometimes even "SD" won't stream properly under what I would suspect is peak hours.

Maybe we can keep this thread going and get a "Valid" and "HONEST" answer out of someone?

As for contacting the mods, can't they see this themselves? I told support I was posting on the forums. That was the last I heard from them.............

I pay for a service, I at least expect to get that service. If I have to watch in "SD" what the hell am I paying for?

I would rather pay for the DVD or BD then the service I'm currently getting, which thinking about it may not be a bad idea since most of the shows are available on another site I pay monthly for........................

I told them in an email to give me an honest and realistic answer. If it is a routing issue it "NOT" on my end, but there's. If they are trying to fix it "TELL US" don't lie to us, or blame it on other problems.

As I believe I said previously, give me a reason to keep paying you $6.99/month when another service I pay $7.99/month for has most of the shows you do and provides a better quality experience. Besides that, I have no intention of discontinuing the other service because they provide a larger variety of shows than CR.

I started CR because this was the only place the shows I wanted to watch were available. I've continued CR due to loyalty for that fact and the fact that there are a "FEW" shows that aren't available on the other service. But when I can't watch them even in 480p why am I paying you?
Latyfa 
31446 cr points
Send Message: Send PM GB Post
Offline
Posted 9/1/13 , edited 9/1/13
I'm almost at the point where every time a video stutters or stops on me I'm going to click the link under the video for playback problems. I did send them in quite a scathing "Fix this or else" problem report, and told them not to come back to me with the typical "it's your browser", "clear your cache", "reset your Internet", "go to a lower video quality since your computer can't handle it", "shake out any kinks and loops in your Internet cable", "dance around a fire throwing salt over your left shoulder on the night of a blue moon" responses but to give me an actual answer even if it was "we are aware of the problem but have no solution at this time". I never heard back from them. This has been going on for almost three months for me and I've been going to the FUNimation site since it's actually working for me. (Slowly of course, but if I can wait out the load times everything actually works.) I spent two hours one time trying to finish one episode of Sunday Without God and after that when I couldn't make it past the first minute of another episode I just gave up and didn't come back for a few days.

I just want an answer. If it's because you need more server space and just need time to buy more space, let me know. If it is because of throttling during high capacity times, let me know. Let me know, and then tell me how your going to fix it or pretty soon you'll be getting a request for cancellation from me. I'm patient...I can wait a week to watch an episode of a series.

Now back to my serious deliberations of sending in an error report every time I have a problem with a video because if I'm going to be annoyed I'll make sure others are suffering with me.
The Wise Wizard
74894 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Online
Posted 9/1/13

gsdreams wrote:

Buffer? Can I dream? I can pause a show for 30 minutes, and if I'm lucky the player will let it buffer "maybe" 5 minutes.

Due to the way DRM in Flash works, the buffer is rather short. There is little point in pausing for more than 2 minutes or so. If you are still having problems at that point, you are better off refreshing the page and letting the video reload.

9042 cr points
Send Message: Send PM GB Post
37 / M
Offline
Posted 9/1/13

TheAncientOne wrote:


gsdreams wrote:

Buffer? Can I dream? I can pause a show for 30 minutes, and if I'm lucky the player will let it buffer "maybe" 5 minutes.

Due to the way DRM in Flash works, the buffer is rather short. There is little point in pausing for more than 2 minutes or so. If you are still having problems at that point, you are better off refreshing the page and letting the video reload.




I can buffer for 2 minutes and watch 5 minutes or I can reload and watch 5 minutes. Little difference either way and same result. Although sometimes I'm forced to reload and what's funny is after a reload of a video that has been sitting and "buffering" it will suddenly play, but that doesn't last anymore either.

And what really annoyed me? Was when I clicked on a video link on the front page on accident and it loaded and started playing in 1080p immediately but the one I'm watching buffers in 1080p, buffers in 720p, won't even load most of the time in 480p...............

The Wise Wizard
74894 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Online
Posted 9/1/13

gsdreams wrote:

And what really annoyed me? Was when I clicked on a video link on the front page on accident and it loaded and started playing in 1080p immediately but the one I'm watching buffers in 1080p, buffers in 720p, won't even load most of the time in 480p...............

That is probably due to those being the most popular and (and often recent) videos, and therefore almost certainly fully cached by the local CDN server.

I've seen reports of people saying an episode of series A would play fine for them at 1080p, but they would have problems with episodes of series B, sometimes even a 480p. I don't expect each and every CDN server stores CR's entire library. If so, in the case of a cache miss it would have to stream the episode from a server farther away, which among other issues, introduces more chances for network congestion.

9042 cr points
Send Message: Send PM GB Post
37 / M
Offline
Posted 9/2/13

TheAncientOne wrote:


gsdreams wrote:

And what really annoyed me? Was when I clicked on a video link on the front page on accident and it loaded and started playing in 1080p immediately but the one I'm watching buffers in 1080p, buffers in 720p, won't even load most of the time in 480p...............

That is probably due to those being the most popular and (and often recent) videos, and therefore almost certainly fully cached by the local CDN server.

I've seen reports of people saying an episode of series A would play fine for them at 1080p, but they would have problems with episodes of series B, sometimes even a 480p. I don't expect each and every CDN server stores CR's entire library. If so, in the case of a cache miss it would have to stream the episode from a server farther away, which among other issues, introduces more chances for network congestion.



Ok, I doubt most people fully understood that but I did. If what you are saying is correct, then it would most likely be a routing issue on CR's side.

Now, that kind of issue due to variations in popularity, etc... would be understandable if they would just say so and at least provide us some hope of a resolution.

Instead we get "it's your dns, it's your ISP, it's your, etc..."

As it was said above (and gave me a good laugh) how many fires can we dance through before they admit it's a problem on their end?


A simple even acknowledgement of the problem would be enough for me at this point.

And when I'm not only seeing all the people in this thread, but all the other threads. And not just about watching on a computer, but on a roku, on an xbox, etc...........
2009 cr points
Send Message: Send PM GB Post
Offline
Posted 9/2/13
I'm having the same problem as everyone else is. And I just joined not too long ago. I'll probably end up leaving this site and checking the forums in a couple of months to see if anything has been resolved. Since I do enjoy this site and its library. However, I will not pay money for my refresh button to be worked every single minute that I'm watching a video. It absolutely demolishes you're moment of enjoyment with any of the shows, especially on huge breaking points in the shows. I have done the troubleshooting, I have a high-end PC that I watch on with 7mb/s download speed WIRED to my PC. I HD stream on other services just fine. CR on the other hand is...giving me trouble.

I really don't want to seem like I'm being one of those people that complain about everything...in fact I never actually complain about these types of things but this is just like having your favorite food right in front of you but you can't enjoy it because someone keeps taking away your plate and you keep having to go back to get it until you finish it. It's especially frustrating when you are getting charged FOR IT!

An awesome HD library with No ads and a cheap price....so much good but not enough to make up for the streaming freezes. I still hold out hope till the day comes of pure streaming bliss but until then
66084 cr points
Send Message: Send PM GB Post
46 / M
Offline
Posted 9/2/13
File size vs flash buffer

480p 140k - 400k buffer size 3k
720p 400k - 700k buffer size 3k
1080p 700k - 1800k buffer size 3k

I have set my flash player to allow unlimited storage on my computer but it always says 3k.
How could it possibly keep a 1080p file buffered unless everything is perfect.
Is there some reason the buffer isn't at least 100k or more?
20373 cr points
Send Message: Send PM GB Post
50 / Bite the pillow.
Offline
Posted 9/2/13 , edited 9/2/13

chomar007 wrote:


Is there some reason the buffer isn't at least 100k or more?


I believe CR support/Mods have mentioned (somewhere) that the small buffer on their web player is due to copyrights or some such related issue. Why CR is the only one or one of a few in the anime streaming industry with such a small buffer is an interesting question. It could be:

1.) Copyright restrictions.
2.) Poor initial player design that would would cause too much overall site trouble to fix or is too complex to fix.
3.) A second shooter in the grassy knoll.

It could be that CR's player is too tightly knitted into the overall site and upgrading it wouldn't be financially feasible since the majority of users don't have buffering or streaming problems. Would be interesting to figure out Hulu and Funi's buffer also so see if they also run with small allotments.
28818 cr points
Send Message: Send PM GB Post
22 / M
Offline
Posted 9/2/13
I'm waiting for a video to buffer, so I'm just going to bump this thread while I wait. See you all in 5-10 minutes for when I'll inevitably have to do it again.
5025 cr points
Send Message: Send PM GB Post
24 / M / Irvine, CA
Offline
Posted 9/2/13
I had to cancel my subscription... it was getting ridiculous. Takes about an hour to watch a 20 minute episode, if I'm lucky.
I have a fairly decent computer (it is about 4 years old, but it's fairly up-to-date considering). I7-920 overclocked to 3.4GHz, 18GB of RAM, SSD for my OS, GTX 460 graphics card.
We are using an Apple router (roommate is an apple fanboy) and I'm hard-wired.
I've cleared everything in terms of internet cache, messed with the flash player settings, different browsers, different DNS servers.
Nada. My internet speed is about 30Mbps down, and youtube buffers just fine.

This is really depressing, to be honest.
3020 cr points
Send Message: Send PM GB Post
Offline
Posted 9/2/13
This is a joke, I can't watch anything.

I am going to have to cancel my subscription!
6012 cr points
Send Message: Send PM GB Post
21 / M / New Hampshire
Offline
Posted 9/2/13
I do agree this is quite a pain, but I am not taking the extreme length to cancel my subscription. This all started happening to me a little over a week ago. I have a high end rig, and I have NO issue streaming 1080p during the day, but primetime is when I must either refresh every 5 minutes on 1080p or deal with 480p until this issue is fixed.
39841 cr points
Send Message: Send PM GB Post
28 / M / Dallas, TX
Online
Posted 9/2/13

Hairbelly wrote:

I believe CR support/Mods have mentioned (somewhere) that the small buffer on their web player is due to copyrights or some such related issue. Why CR is the only one or one of a few in the anime streaming industry with such a small buffer is an interesting question.


I don't believe the video player on The Anime Network has a buffer, at least not one of any significant size. I think this is the case with the Funi player as well, but I haven't used their player in a couple months, and can't remember how well that one functioned.
First  Prev  1  2  3  4  5  6  Next  Last
You must be logged in to post.