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Constant buffering, play issues especially during prime time
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Posted 9/3/13

eyeofpain wrote:

I don't believe the video player on The Anime Network has a buffer, at least not one of any significant size. I think this is the case with the Funi player as well, but I haven't used their player in a couple months, and can't remember how well that one functioned.


Funi does, I think. AN doesn't and is even worse than this site about HD streaming.
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Posted 9/3/13
I pay a subscription for a reason, I should be able to watch what I pay for whenever I want to.

I try and watch a few episodes of Hunter x Hunter of an evening (23:00 GMT) and all I get is a few seconds stutter free.

It can't be my connection as i'm on Fibre Broadband getting a ping of 8ms 38mbps Down / 1.8mbps Up.

VERY frustrating
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Posted 9/3/13 , edited 9/3/13
Did a little research and the buffer amount is actually a choice by the vendor, but done to help prevent issues due to copyright.

The thing is though, this seems to apply to all services. Netflix has a short buffer and so does Hulu (tested them last night). The thing is though, neither one of them has this issue.

Those are the only two I can really compare CR to, but I think it is a very fair comparison.

CR = $6.99

NetFlix (More than 10 times the show choices) $7.99

Hulu Plus (Sames as netflix in comparison) $7.99

Only one I have play issues with? CR.

Would I pay $1.00 more a month to get rid of those play issues? Probably...................

Would I be willing to watch commercials throughout a 1080p show to avoid buffering issues? Probably.............

I pay for all three services. It used to be that the shows I watched were only available on CR. Now many of them are available through Hulu, with more becoming available all the time.

Basically CR has competition now, they didn't used to............
The Wise Wizard
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Posted 9/3/13

gsdreams wrote:

Those are the only two I can really compare CR to, but I think it is a very fair comparison.

Given that Hulu Plus has 4 million subscribers, Netflix almost 30 million in the U.S. alone (around 38 million worldwide), while CR has a mere 300,000 at last report, how do you see that as a "fair comparison"?

It is akin to expecting a mom and pop corner convenience store to match a huge chain grocery at every level (or since you seem to equate price charged to performance, best it, since the mom & pop would charge more for goods).

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Posted 9/3/13
I honestly think some people are getting a bit too over the top about this, i agree it needs to be fixed and yeah it's wrong and unfair...
Still though, you get to watch it just about and ranting and raving in this thing they aren't going to answer wont do anything, still please ( i mean this seriously) everyone keep complaining so maybe CR can understand the amount of people having this problem. Just try to stay calm and remember CR isn't huge yet, it's like comparing.... World of warcraft to and indie game.

I'm angry yes but i understand crunchyroll can't fix a problem in a single day and also that i am not their only customer. So i'll be patient and enjoy their show when i can. I am also getting a fresh install and wipe on my computer tommorow so i can tell you all if it is possibly an issue with some wierd PC thing going on.

Seriously though, calm down a little, CR is getting more members every day and eventually they will HAVE to improve this but i guess they either can't / don't want to right now or are unable too.
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Posted 9/3/13

TheAncientOne wrote:

It is akin to expecting a mom and pop corner convenience store to match a huge chain grocery at every level


I expect both to keep their floors clean and the mom and pop have a lot less feet to worry about.
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Posted 9/3/13 , edited 9/3/13

TheAncientOne wrote:


It is akin to expecting a mom and pop corner convenience store to match a huge chain grocery at every level (or since you seem to equate price charged to performance, best it, since the mom & pop would charge more for goods).



Interesting. I run the equivalent of a "Mom and Pop" computer store. I can usually match prices with the big shops without a problem, w/ licensed windows (since many don't).

I also provide better service than most big box stores.......

So if you want to compare it that way we should be getting at least as good support as the big box stores.

But you said CR has 300,000 subscribers.

That's $2,097,000.00 / month in monthly revenue based on $6.99/month.

Now that isn't taking into account advertising revenue from those that don't pay and just watch in SD (much lower bandwidth usage as well).

I can't guess at what the royalty fees are, but I would assume they have a monthly contract not a per view.

EDIT:

To add. If you estimate it takes a full MBPS to stream 1 video at 1080p. Then figure that each customer watchs 12 hours/day of video, split that in two for 150,000 mbpbs needed to service all the customers. At $4/mbps (cogentco's current pricing for this type of purchase since that is who I'm routing through) that is $600,000. That is a 1/4 of the monthly revenue.

Server costs are not monthly, they are indeterminate fixed costs. Indeterminate because they vary depending on need.

That leaves staff roylaties and rack space.

Now take into account that most customers only stream an average of 2 to 3 hours / day without streaming on some days at all.............

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Posted 9/3/13 , edited 9/3/13
I really need to go to bed, I'm exhausted. But it's actually streaming in 1080p for the first time for me in months.........

I don't want to stop. lol

Edit: Didn't last so off to bed I go..........
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Posted 9/3/13


That just made me do a hunter x hunter Gon.
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Posted 9/4/13
Its a problem on CrunchyRolls end and I would like to know what they are doing to fix it or if they have even taken notice of the problem. I am posting in this forum and maybe a few others despite how old they are because I have had this problem for quite a long time, 8+ months. At first it was every 8 videos would freeze once or twice. In the past few weeks it has been much more often and the last 3 or so days it has been so often I have actually refreshed the video 10 times an episode for 10 episodes in a row. Today a video froze and I refreshed it, the video never started again, I refreshed 2 more times and the video still never played meaning I never got to watch said video. I just got done doing ALL the recommended video fixes and everything checked out. When I say EVERYTHING I mean it. I even made sure, for the 5th time, that all my drivers were up to date, made sure that all of my specs were above the recommended to watch in SD(I can easily watch in 1080p but can't even watch SD on CR) and I went to several other websites and watched in 720 without any freezes, skips, or lag at all. I don't get skips or lag on CR either only freezes which seem to never be fixed. Now I don't know what could be causing this, but I know for a fact that this is NOT a problem on my end at all. I have in the last 6 months made several posts about this and each time had another CR member tell me in a rude manner that it was my PC or a CR Admin tell me to go to the help page and run all the tests. I just got done doing this as I said above and I would like some info on what they are doing to fix it. If its due to so many people logging on, or so many people watching a certain video(even though almost every video I go to has this problem in the last week) I could at least be more understanding. I do not however enjoy being left in the dark with no answers besides "See the Video Playback Help page" and its obvious to the tens of new threads or and many posts about this same problem by many other users that it is not a small problem. If I don't get a real answer or feel CR is doing anything to fix this I won't be renewing my account when it cancels this month.

And for anyone who does not want to read this body of text let me just simplify: I have tried every fix recommended ever on this site. I have checked, double checked, and triple checked EVERYTHING and made sure all my specs are good enough for 1080p and SD and everything is far above recommended. I would honestly just like a quick and simple response that is not telling me to basically fuck off and go try the quick fixes again.
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Posted 9/4/13 , edited 9/4/13
I will not be uploading screenshots of my internet speed or my PCs specs as many others with much better results than the "recommended" by CR have and I would consider this proof enough that it is not a problem on the users end. However I will be complaining about the same thing hundreds of other people have been having problems with. 1080 720 480 and SD all have this issue, if even SD is having this problem thats not good. I have tried every fix recommended ever on this site. I have checked, double checked, and triple checked EVERYTHING and made sure all my specs are good enough for 1080p and SD and everything is far above recommended. So what should I do? I have complained about this several months ago but this problem wasn't nearly as bad then, now videos freeze multiple times EACH video. I'm out of ideas and the only thing left to consider is if I really want to pay $60 for another year.
I really love CR it is a great site but I only use this site for videos, I hardly ever post anywhere and I don't use it to chat with friends or anything of the like. Videos are the only reason I am here.
Does anyone know if CR has even taken notice of this? I mean its obvious they know about it, but have they said anything other than redirecting people to the quick video playback fixes?
The Wise Wizard
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Posted 9/4/13

gsdreams wrote:

Interesting. I run the equivalent of a "Mom and Pop" computer store. I can usually match prices with the big shops without a problem, w/ licensed windows (since many don't).

I also provide better service than most big box stores.......

You seem to be indicating that many of the big shops don't install licensed of copies of Windows. If Geek Squad, for example, was installing pirated copies of windows, they would be in trouble with Microsoft in short order, so I have to wonder how big these "big shops" you are referring to are.

I spent 3.5 years working as a computer tech for a local shop, and some of our competition installed pirated copies of Windows, but they were typically individuals or one dodgy run-down shop in the neighborhood. I never saw one with a pirated copy of Windows come in from Geek Squad, for example.

Do you truly provide the same service, however? For example, can you provide warranty service on a number of brands, including Apple?


Are you familiar with the phrase, "economies of scale"? If you think CR should be able to have the same resources (i.e, redundant CDNs, a dedicated QoS team) as Hulu and Netflix, then what if CR had only 30,000 or 3,000 subscribers; would you still expect the same?



I can't guess at what the royalty fees are, but I would assume they have a monthly contract not a per view.

This is incorrect. For simulcasts, for example, CR pays a minimum guarantee up front, and then a cost per view if the number of views exceeds those covered by the MG. I expect it works much the same for library titles, although less is known about those contracts.

As to profit from ad-supported streaming, while CR hasn't said much on that front, Funimation in the past indicated that ad-supported streaming was just above break even. If you need further evidence that it doesn't contribute much to the bottom line, ask yourself why none of CR's recent apps (360, PS3, AppleTV) support free viewing, if each viewer would be additional revenue, and free viewers are known to greatly outnumber premium CR members.


Speaking of Funimation, I find it irritating that when people compare CR to something, 98% of the time it is Hulu or Netflix (or YouTube, which is another kettle of fish, since most videos have no DRM), and not Funimation Elite or TAN premium, which despite almost certainly having a smaller number of subscribers, are likely closer in size to CR than CR is to Hulu Plus, much less Netflix.
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Posted 9/4/13

TheAncientOne wrote:

You seem to be indicating that many of the big shops don't install licensed of copies of Windows. If Geek Squad, for example, was installing pirated copies of windows, they would be in trouble with Microsoft in short order, so I have to wonder how big these "big shops" you are referring to are.


Do you truly provide the same service, however? For example, can you provide warranty service on a number of brands, including Apple?


Actually I can and do. And I was referring to other mom/pop type computer shops. But you would be suprised at what I see come from the geek squad. I have little to no respect for Best Buy or there geek squad after over 20 years in the IT industry and more than 5 years running a business.


TheAncientOne wrote:


This is incorrect. For simulcasts, for example, CR pays a minimum guarantee up front, and then a cost per view if the number of views exceeds those covered by the MG. I expect it works much the same for library titles, although less is known about those contracts.


Speaking of Funimation, I find it irritating that when people compare CR to something, 98% of the time it is Hulu or Netflix (or YouTube, which is another kettle of fish, since most videos have no DRM), and not Funimation Elite or TAN premium, which despite almost certainly having a smaller number of subscribers, are likely closer in size to CR than CR is to Hulu Plus, much less Netflix.


I'm curious how you have what you believe is so correct information? Do you work for CR? Do you have access to there financials, etc...?

Also, since you seem to be constantly trying to get us to "give them a break" how about explaining to us how to correct this problem that CR keeps saying "is a DNS or routing issue"?

The Wise Wizard
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Posted 9/4/13

gsdreams wrote:

I'm curious how you have what you believe is so correct information? Do you work for CR? Do you have access to there financials, etc...?
If you want a single source, this is about as close as it gets:
http://www.animenewsnetwork.com/feature/2012-03-09

Parts 1 & 2 also have some relevance.

But the information on how the licensing for simulcasting works has been gleaned from various sources over time.


My answer to resolving the problems? Use an alternate platform if one works and another does not (that's what I did when Funimation had problems for months with their Roku app), or unsubscribe, and then resubscribe at a later date when they have had time to resolve the problem.

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Posted 9/9/13
I almost feel like the issue isnt with the internet speed on there side but how the video player works just me though .

But I have issue at time where certain shows just wouldnt play at a resolution i like completely stop come back 20mins later and moved 2 seconds but then refresh works fine sometimes but most time lower resolution solved it about 70% of the time while rest is to wait and come back. I would love a way to wait for full hd and come back and play.

[URL=http://www.pingtest.net]
[URL=http://www.speedtest.net/my-result/2956047004]
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