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Post Reply Queue display borked on Samsung TV
n00jbr 
7027 cr points
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Posted 8/29/13
Some series I add to my queue do not show up at all on the Samsung app. Other series which I am in the middle of watching are disappearing from my queue. They are still present in my queue on the website so what is going on?
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Bjaker 
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Posted 9/11/13


Can you tell me if you have mature content enabled here: https://www.crunchyroll.com/acct/?action=video
n00jbr 
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Posted 9/28/13 , edited 9/28/13
Yes I do have it enabled.
I am now also wondering why the latest episode of Attack on Titan is available on the site but not in the TV app. The only reason I pay subscription is to use the TV app and I am rapidly coming to the conclusion that it is simply not worth the money. Feels like I am a secondary consideration despite paying for so called "premium."
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Bjaker 
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Posted 9/30/13


Apologies. If you'd prefer faster responses you can always email us.

I've just tweaked some things on your account. Can you tell me if it is working now?
n00jbr 
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Posted 9/30/13

Bjaker wrote:



Apologies. If you'd prefer faster responses you can always email us.

I've just tweaked some things on your account. Can you tell me if it is working now?


I was emailing with someone but suddenly stopped getting responses... I was a bit grumpy about not getting AoT but I did notice later that the final episode was not showing up on the series page either but was accessible through a different link. I guess it was just a feed glitch.

As for Culture Japan that is still only showing up in my queue on the site but not in the Samsung TV app or in Android.

Anyway hopefully you guys can figure it out
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Bjaker 
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Posted 9/30/13


There can be a bit of a delay from when a show is released on the site and when it finishes uploading to the servers for our other supported devices. It's generally not more than an hour.

Also, any shows marked as 'Pop' on the website will not show on our other supported devices.
n00jbr 
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Posted 9/30/13

Bjaker wrote:



There can be a bit of a delay from when a show is released on the site and when it finishes uploading to the servers for our other supported devices. It's generally not more than an hour.

Also, any shows marked as 'Pop' on the website will not show on our other supported devices.


Weird thing is Culture Japan was showing on the Samsung app and I watched several episodes before it suddenly disappeared...
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Bjaker 
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Posted 9/30/13


I'll have the Launch team investigate.
n00jbr 
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Posted 9/30/13

Bjaker wrote:



I'll have the Launch team investigate.


Thank you. I really appreciate the help :)
Keep up the good work!

36031 cr points
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Posted 11/8/13
I am having this problem with the show watamote. I really wanted to watch this on my TV but it's not there.
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Bjaker 
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Posted 11/8/13


Please make sure you have enabled 'Show Mature Content' here:
https://www.crunchyroll.com/acct/?action=video
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