Post Reply Billing issues
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33 / F
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Posted 9/1/13
I was hit with an overdraft fee I need to cancel and the funds replace back into my account but there is no contact number for me to call to make sure this goes through?
One Punch Mod
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Posted 9/1/13

sarafina27 wrote:

I was hit with an overdraft fee I need to cancel and the funds replace back into my account but there is no contact number for me to call to make sure this goes through?


Use the Contact Us link that's at the bottom of all the pages (or just click where I put the link this post). That goes directly to Customer Support.
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33 / F
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Posted 9/1/13
I need a number there are none there? How can this company not have a call center?
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30 / M / Dallas, TX
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Posted 9/1/13

sarafina27 wrote:

I need a number there are none there? How can this company not have a call center?


They probably just don't find they have a lot of issues that require 24-hour phone support.

You could watch the /staff page and send a PM to a customer support rep when they come online, but I doubt that'll happen before Tuesday morning.
Queen of Support
starry 
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Posted 9/1/13

sarafina27 wrote:

I was hit with an overdraft fee I need to cancel and the funds replace back into my account but there is no contact number for me to call to make sure this goes through?


I have just cancelled and refunded the most recent charge on your account.

It takes 1-3 business days for a banking establishment to process a refund. After that if you point out we have refunded the charge they may overturn the overdraft fee.

We normally do not offer refunds so this is the only time I'll be able to assist with one.

Please let me know if I can help further.
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33 / F
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Posted 9/2/13
Thanks But I'll need a service request number or reference number for customer proof
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M / New York
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Posted 9/5/13
I'm sorry for bumping this thread but I have a quick question. When gifting a premium membership to a friend, do they find out about your info? Like name, address etc.
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