Post Reply Billing issue (contact us page gives me a form error)
20005 cr points
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30 / M
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Posted 9/6/13
Contact us page isnt working for me (blank page)
I was billed on September 1st and I did not even know I still had a premium membership. I tried to cancel the reoccuring payment with option to still use the service until it's expiration date. I canceled the service on Wednesday and it has reduced me to a regular member. Is there anyway I could use the premium subscription that I had prepaid for? I was not aware I had already paid the 6.95 and I really feel like the money has been wasted on pretty much nothing. Please let me know my options thank you.
26413 cr points
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25 / M / West-Central Florida
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Posted 9/6/13
They'll either refund you or give you your rightful month, whichever it is you'd like. Wait for a little while, and try the Contact Us page again. Although it's not unheard of that you can find help from the customer service staff through the forums, it does take a lot longer.
Queen of Support
starry 
60833 cr points
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Posted 9/6/13 , edited 9/6/13

bobdrakken wrote:

Contact us page isnt working for me (blank page)
I was billed on September 1st and I did not even know I still had a premium membership. I tried to cancel the reoccuring payment with option to still use the service until it's expiration date. I canceled the service on Wednesday and it has reduced me to a regular member. Is there anyway I could use the premium subscription that I had prepaid for? I was not aware I had already paid the 6.95 and I really feel like the money has been wasted on pretty much nothing. Please let me know my options thank you.


I just reactivated your membership and cancelled recurring payments for you.

Unfortunately our support link is down at the moment. If you need me to assist further, please send me a pm.

Apologies for any inconvenience.
20005 cr points
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30 / M
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Posted 9/6/13
Thank you!
26413 cr points
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25 / M / West-Central Florida
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Posted 9/6/13 , edited 9/6/13
...Well, uhm...a lot of the time, it takes longer. ._.''

Good work, Star-zy. ;3
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