Post Reply Video stops every minute
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Posted 9/7/13
Hello,

I've had this problem when watching Attack on Titan, Hunter x Hunter and Naruto. Is that the video stops every minute, this happens on 1080p and 720p, i use a wiard line, my connection speed is 200 mbps so i dont think this is the problem, my computer is brand new with the latest speccs also. Im using Google Chrome with AdBlock disabled, the same goes for Firefox, and my flash player is updated to the latest version.

This problem has been going on for a while, and i cant be the only one having this problem, since this must be a problem from your side.

Anyone know how to solve this?
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Posted 9/7/13 , edited 9/7/13

n3s0x wrote:

Hello,

I've had this problem when watching Attack on Titan, Hunter x Hunter and Naruto. Is that the video stops every minute, this happens on 1080p and 720p, i use a wiard line, my connection speed is 200 mbps so i dont think this is the problem, my computer is brand new with the latest speccs also. Im using Google Chrome with AdBlock disabled, the same goes for Firefox, and my flash player is updated to the latest version.

This problem has been going on for a while, and i cant be the only one having this problem, since this must be a problem from your side.

Anyone know how to solve this?


Yep, you're not the only one currently having this problem, and as of yet, there hasn't been a universal workable solution posted. There are a few open threads about this issue or similar playback issues, but no universal answer that fixes it for everyone. It's either a Crunchyroll problem, an Internet problem, or a problem with your network/equipment.

As of now, these are the options and questions that have come up in other similar threads:

Contact Crunchyroll support directly.
-- Contact page: http://www.crunchyroll.com/help?topic=contact
-- Community staff: http://www.crunchyroll.com/staff
-- Common Problems and Solutions: http://www.crunchyroll.com/forumtopic-784141/common-problems-and-solutions
-- Video Help Guide: http://www.crunchyroll.com/help?topic=video

Check your Internet/WiFi speeds.
-- TestMy.net: http://testmy.net/ (non-Flash based bandwidth test)
-- SpeedTest.net: http://www.speedtest.net/index.php (Flash based bandwidth test)
-- PingTest.net: http://www.pingtest.net/ (Flash/Java based ping test)

If using a shared connection, make sure your WiFi equipment can handle streaming 720P & 1080P.
-- Streaming through a router? How many devices are connected to your home network?
-- How old is your WiFi card?
-- How old is your router? Does it have dual capabilities (2.4G and 5G)?
-- Do you have playback problems when streaming 480P or SD?

How long have you had playback issues?
-- Did the freezing only recently begin? Or has it been going on for a couple months? Couple of weeks?
-- Have you always had problems streaming anime from Crunchyroll?
-- Is your playback problem worse at any time during the day (i.e., kinda bad at 8 PM, worse at 5 PM, great at 3 AM)?

Try multiple web browsers.
-- Check stream playback in Internet Explorer, Firefox, Chrome, and Safari (Mac).

Check other legal streaming services to see if you have play back problems.
-- Hulu: http://www.hulu.com/tv/genres/anime (Streams at 480P. Need to disable AdBlock plug-ins)
-- Do your subscribe to other streaming services such as NetFlix or Funimation? Any problems?

If all else fails, and Crunchyroll Support doesn't have a solution for your problem, cancel your membership and try a different service.
-- Hulu: http://www.hulu.com/
-- Funimation: http://www.funimation.com/
-- NetFlix: http://www.netflix.com/
-- The Anime Network: http://www.theanimenetwork.com/Watch-Online
-- Daisuki: https://www.daisuki.net/

Hope some of that helps. Good luck. Cheers.
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