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Post Reply No subtitles when account linked
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Posted 9/15/13
I have a Roku3 and as soon as I link my account there is no show titles/descriptions and it does not display subtitles when playing any show.

When i deactivate it everything displays normally.

Is anyone else having this problem?
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Posted 9/15/13

krezdorn wrote:

I have a Roku3 and as soon as I link my account there is no show titles/descriptions and it does not display subtitles when playing any show.

When i deactivate it everything displays normally.

Is anyone else having this problem?


What language do you have set here: /acct/?action=video

Does it match appropriately for the detected country when you scroll to the very bottom of the contact us page? /help?topic=contact
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Posted 9/15/13
Wow thank you for such a quick answer Asharka.

I had it set to 日本語 as I thought it was for choosing primary audio. Looks like all is working now. Thanks for saving my Roku and CR Subscription! :)

-krez
theesh 
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Posted 2/7/14
Seems like I am having a similar issue with my Roku 3. The difference is the subtitles do not seem to be playing only on the latest episode of Strike the Blood (Episode 17). I have checked other episodes and other anime, they all work flawlessly on the Roku 3. I have checked the language settings. It is set to English (US), my native language. It also matched the language detected at the bottom of the page.

Any suggestions?
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Posted 2/7/14

theesh wrote:Seems like I am having a similar issue with my Roku 3. The difference is the subtitles do not seem to be playing only on the latest episode of Strike the Blood (Episode 17).
Device versions of the most recent vids (Roku, Android, etc) sometimes have delayed times on getting their subtitles done. If it is about an hour or more past the original simulcast release time, then something may have been missed, you might contact support using the "contact us" link at the bottom of each page. Usually though, they show up on their own sometime within the first hour.
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Posted 2/8/14
I am also experiencing theesh's problem (subtitles not appearing on TV-versions of newly released episode, but are fine on every other platform).

Thing is, I've never experienced this problem before; newly-released episodes used to have reliable subs on my Samsung Smart TV.
Is this a new glitch? If so, is it possible to fix it?
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Posted 2/8/14
Most device versions of vids, (don't really know for sure about the TV ones), have hard-coded subs to encode, and they have to do several different languages, so those can take longer to complete.

If CR gets the video early enough before allowed air time, they can have it done in time, but if the official materials are delayed, or even delivered just barely in time to encode the PC version because of the way the publication company sends it out or makes it available, then there's nothing CR can do about that. CR doesn't want the subs to be late any more than you do, why would they want to make trouble for themselves? But sometimes things are simply out of their control.

About all you might do is to use the support link at the bottom of each page to contact them and ask yourself, but it probably isn't going to change anything, and I'd be surprised if you got a different answer than something about material delays.

On my Roku, and my Kindle, I have seen this happen from time to time over the three or so years I've been watching here. It sometimes even used to manifest itself by giving me a different language instead of nothing. At least I haven't seen that in awhile. Most recently, I haven't seen it go much past a half-hour wait when it does happen, which for me has been infrequent. It just seems worse if it happens to be one of the shows I was really anticipating.
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