Post Reply Terrible Service, unacceptable.
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Posted 9/26/13
Bleach hasn't been streaming appropriately for me for probably the last month at least, it constantly pauses for no real reason, even on lower resolutions. This also occurs on the Xbox, as well as PC, on Internet Explorer as well as Mozilla. Its definitely not my connection, I always run bandwidth tests when this happens, and on average have 50mbps download and 16mbps upload. Am I the only one experiencing this?
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21 / M / Rochester NY
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Posted 9/26/13

shakybadger wrote:

Bleach hasn't been streaming appropriately for me for probably the last month at least, it constantly pauses for no real reason, even on lower resolutions. This also occurs on the Xbox, as well as PC, on Internet Explorer as well as Mozilla. Its definitely not my connection, I always run bandwidth tests when this happens, and on average have 50mbps download and 16mbps upload. Am I the only one experiencing this?


Try swapping off of your ISP's DNS servers. They tend to get overloaded at peak hours which causes general video studdering.

It can be easily changed in the network adapter setting of your computer.

I recommend opendns then google dns
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Posted 9/26/13

rossfudgew wrote:


shakybadger wrote:

Bleach hasn't been streaming appropriately for me for probably the last month at least, it constantly pauses for no real reason, even on lower resolutions. This also occurs on the Xbox, as well as PC, on Internet Explorer as well as Mozilla. Its definitely not my connection, I always run bandwidth tests when this happens, and on average have 50mbps download and 16mbps upload. Am I the only one experiencing this?


Try swapping off of your ISP's DNS servers. They tend to get overloaded at peak hours which causes general video studdering.

It can be easily changed in the network adapter setting of your computer.

I recommend opendns then google dns


What rossfudgew says is correct. I normally use opendns now and the majority of the issues have been corrected.
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26 / X / Rochester, NY
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Posted 9/26/13 , edited 9/26/13
Hey there! Please contact support directly at : http://www.crunchyroll.com/help?topic=contact so they can troubleshoot through some common fixes with you. There are many things that can cause stuttering and pauses in videos, so they'll walk you through lots of fixes until one works for you
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46 / M / KC
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Posted 9/26/13
DNS really shouldn't be a factor *after* you've setup the stream. You are only use DNS to convert a name to an IP address during the media channel setup. Once the channel is setup, the packets should already be using IP addresses.

There could be a number of factors that affect the quality, including CDN, but DNS really shouldn't be the problem.
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21 / M / Rochester NY
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Posted 9/26/13
Crunchyroll has a pretty good cdn, and I have had video issues as the op described, and switching the DNS servers was the solution for me.

ISP's tend to be cheap and try to use the absolute minimum number of DNS servers in their networks, then set their modems to them by default. This tends to overload them causing packet loss.
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Posted 9/27/13 , edited 9/27/13


I'm already using Google's Public DNS servers on my PC but that does not help during peak hours. As someone mentioned in this thread DNS is only used to translate URLs into IP Addresses and is not used for anything else.

CR's CDN is not as great as you think it is.
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Posted 9/28/13

deadpanditto wrote:

There could be a number of factors that affect the quality, including CDN, but DNS really shouldn't be the problem.


If the DNS results are resolving to an IP on the other side of the country, that could produce degraded quality. It might not directly be a DNS problem, but it does show poor network management.
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