Post Reply Xbox 360 app skipping chunks of video
37031 cr points
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32 / M / Dublin, Ireland
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Posted 10/7/13
I've been trying to watch The Eccentric Family for a hour now and episodes five and six have been pretty much unwatchable. Every time I play them on the Xbox, in the middle of playback, the video jumps anywhere from a few seconds to five minutes. On other attempts it will say the Crunchyroll server isn't available at this time. I've tried changing the DNS to Google's DNS servers but it had no affect. I've tried uninstalling the app and installing it. I have deactivated the app through the CR website. I've reset my router even though it's a wired connection and the two devices are right beside each other. I've played videos back from Netflix with no trouble. I've checked the Xbox server site to check the status of the server and it says everything is fine. I've also signed out of my Xbox account and used another person's gold account to much the same thing.

Playing them on my Android tablet and phone presents no problems so it's not a video file issue.

I'm a yearly subscriber to Crunchyroll and I've done everything that's been asked of me. I expect some kind of response other than "Well, there's nothing we can do."
38705 cr points
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28 / M / Dallas, TX
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Posted 10/8/13
Hey, I've been seeing the same issue, too Here's what I usually do when I come across these.

I thought I had reported most of the problems I had with Eccentric Family, but maybe the re-encodes just introduced different skips.
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Bjaker 
35285 cr points
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33 / M / San Francisco
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Posted 10/9/13


I've just queued new encodes for these videos.
Should be available in a few hours.

Can you tell me if this resolves the problem?
37031 cr points
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32 / M / Dublin, Ireland
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Posted 10/9/13
Playing back the video didn't seem to be giving me any trouble now. Thanks for resolving this so quickly!
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Bjaker 
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33 / M / San Francisco
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Posted 10/10/13


Nice!

I need to watch the last episode of that show!!! IT'S SO GOOD!!!! <3 Benten.

Best,
-Baker
37031 cr points
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32 / M / Dublin, Ireland
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Posted 10/10/13
Hurry and watch it! It's such a good ending to the show!
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Bjaker 
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33 / M / San Francisco
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Posted 10/11/13


Watched last night! Easily one of my top three shows I've watched since joining CR!
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