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Post Reply Roku streaming issue
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Posted 10/12/13 , edited 10/12/13
I have been having an issue for the past 3 months or so where whenever I start playing an episode on the Roku, I get the progress bar saying "Retrieving" but it only progresses a little bit and eventual fails, bringing me back to the episode info page.

I can stream with no problems using my laptop on the same network.

Sometimes I might be able persuade it to work by changing the Roku bandwith limit with the utterly stupid key combination (seriously Roku, was one of your developers high when they came up with that?), and when it does work playback debugging usually reports that it is using an 0.8Mbps stream and that my connection bandwith is 10Mbps (in reality on WiFi the bandwidth is really around 22Mbps).

Restarting the router or modem has never fixed this, restarting the Roku did fix it on 2 occasions, but comparing that to the amount of times this has happened (pretty much every time I try to watch a video) I just concluded that I was lucky those 2 times.

All of my other Roku video streaming apps work fine.

Anyone have any idea?

EDIT: I believe this to be a different (although probably related) issue to what others are experiencing, once I can get a video to start to play I have no problems with buffering from then on, and can seek forward and back through the video and it only takes around a second or so to buffer and resume playing.
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Posted 10/12/13

technoducky wrote:

I have been having an issue for the past 3 months or so where whenever I start playing an episode on the Roku, I get the progress bar saying "Retrieving" but it only progresses a little bit and eventual fails, bringing me back to the episode info page.

I can stream with no problems using my laptop on the same network.

Sometimes I might be able persuade it to work by changing the Roku bandwith limit with the utterly stupid key combination (seriously Roku, was one of your developers high when they came up with that?), and when it does work playback debugging usually reports that it is using an 0.8Mbps stream and that my connection bandwith is 10Mbps (in reality on WiFi the bandwidth is really around 22Mbps).

Restarting the router or modem has never fixed this, restarting the Roku did fix it on 2 occasions, but comparing that to the amount of times this has happened (pretty much every time I try to watch a video) I just concluded that I was lucky those 2 times.

All of my other Roku video streaming apps work fine.

Anyone have any idea?
Here are three things to try, no guarantees on any of them though. One of these, or maybe the combination did make a difference for me, but then again, I'm in the States, and/or it might have been coincidence (but I doubt it).

1)If you have a model capable of this, Plug your ROKU directly into your router with a cat-5 connection and change settings to use that instead of wireless
2)Check your router Qos settings. Might be called Qos, or Intellistream, or WMM, or bandwidth control. Turn it off, or at least make sure that the upload/download values are correct for your ISP's delivery so that neither your uplink, nor downlink is artificially limited to less than the theoretical maximum.
3) Look into switching over to use Open DNS addresses(Or Google public DNS) instead of using the default DNS from your ISP. This is also something you configure in the router. This may or may not point you to a different (closer) CDN.

Then bounce your router again afterwards.

I know, you might think it doesn't make sense to do that if every other site is streaming OK, but I'm no longer having any problems after playing with those. Or I might have just gotten lucky, because of where I am at the exact same time I made those changes, but I'm a little skeptical that it was just happenstance when it was an immediate change for me....

If none of that works, then you should visit the video help topic page , scroll down to the 5.1 section, collect those statistics, and report them here: /help?topic=contact
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Posted 10/12/13

asharka wrote:

1)If you have a model capable of this, Plug your ROKU directly into your router with a cat-5 connection and change settings to use that instead of wireless
2)Check your router Qos settings.
3) Look into switching over to use Open DNS addresses(Or Google public DNS) instead of using the default DNS from your ISP.


1)
I have the WiFi only model.

2)
I've never used QoS on this router.

3)
I used a local DNS server which then pulls from either OpenDNS or Google Public DNS (falling back on the ISP DNS if both fail).
I did try switching to just use OpenDNS, but this didn't seem to make a difference.
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Posted 10/14/13 , edited 10/14/13
I just came back to Crunchyroll after being at Funimation for nearly a year. Why come back to Crunchyroll? New content on Crunchyroll and my ROKU loaded the site so much faster and there was no pausing for buffering between episodes and never had a QoS problem .... till I signed back up again. When not subscribing and getting the ads these problems never popped up. The reasons that caused me to abandon Funimation are now plaguing Crunchyroll when it comes to ROKU performance and response. It is the way the site is implementing the stream for the ROKU app. My PC, using the exact same router settings, doesn't get the "unable to connect to service" message when the ROKU does. If there is an upgrade to the app should I have to uninstall the previous ROKU app and then have to download and install a new one from the "Store" ... I shouldn't have to if the programmers know how to code properly.
I'm sure I'm just feeling sour grapes about this, but once upon a time I could hold Crunchyroll's ROKU performance up to another previously named site as a shining example of how Anime can and should be streamed, but no longer is this the case.
BTW promises of enhancing the ROKU experience made back in July (I searched some before this post) have sadly not come to pass based on the results I am seeing.

Specs:
Wired 100MB Cat 5
PC and ROKU share the same DNS server IPs
When the ROKU can't reach Crunchyroll it can hit other ROKU app websites (It is only the Crunchyroll site or app that has the problem)

So Tech Support people it's your turn ......
The Wise Wizard
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Posted 10/15/13

sftshldr wrote:

BTW promises of enhancing the ROKU experience made back in July (I searched some before this post) have sadly not come to pass based on the results I am seeing.

CR submitted a new version of the app around the beginning of September, but it was rejected due to some problems. At last report, it had yet to be resubmitted.

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Posted 10/15/13 , edited 10/15/13

TheAncientOne wrote:


sftshldr wrote:

BTW promises of enhancing the ROKU experience made back in July (I searched some before this post) have sadly not come to pass based on the results I am seeing.

CR submitted a new version of the app around the beginning of September, but it was rejected due to some problems. At last report, it had yet to be resubmitted.



The last update from Bjaker was posted over two weeks ago. Hopefully he'll drop by to give us an update in the new App's development progress soon.
CR Community Manager
Bjaker 
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Posted 10/16/13 , edited 10/16/13
Our most recent build was rejected.

There are issues that we need to fix, however due to having limited engineering power & several projects that we're working on this is currently on hold until an engineer's time frees up.

I'll see if I can get a new time table on it.

EDIT: It is currently being worked on / prepared for re-QA. No definitive timeline, but hopefully less than a month.
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Posted 10/16/13
Again, thanks for the update Bjaker.

Though it's not what we want to hear, it's definitely better than wondering whats up.

Keeping my fingers crossed for an approved app this time!
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Posted 10/16/13
Thank you for the update Bjacker. I completely agree with Mentalsweat: I'm disappointed but, for me, bad news is better than no news.
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Posted 10/22/13
It's al least good to hear that effort is being made to resolve the issue.


Just out of interest:

Bjaker wrote:
Our most recent build was rejected.
There are issues that we need to fix

What exactly is involved in Roku's QA testing, it seems completely ridiculous that they test every update, especially since the abstract functionality of the app does not change.

I think I finally see why Roku struggles for content providers.
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Posted 10/22/13

technoducky wrote:

It's al least good to hear that effort is being made to resolve the issue.


Just out of interest:

Bjaker wrote:
Our most recent build was rejected.
There are issues that we need to fix

What exactly is involved in Roku's QA testing, it seems completely ridiculous that they test every update, especially since the abstract functionality of the app does not change.

I think I finally see why Roku struggles for content providers.


With the amount of religious channels on the Roku, I actually assumed that it was extremely easy to get onto the Roku network.
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Posted 10/22/13
I hope that they found a serious bug. Not that I want or expect the CR engineers to have coded it badly but that otherwise Roku rejected a mostly-working app for the new style of streaming whilst the older one basically doesn't work at all at the moment. Well, not for me anyway.

I have to admit, this is one of the issues I have with curated systems. I'm a techie. I have no problem with evaluating for myself whether something is fit for purpose. I get... irritated when other people make the decisions for me.
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Posted 10/22/13
I too was wondering what Roku Q/A testing is for. Crunchyroll is responsible for the streaming content and the app so isn't Roku just providing the hardware? If so, what does Roku care if a given app has flaws (unless those flaws risk damaging the hardware?). Or maybe Roku just offers Q/A testing as a sort of expert proof-reading service to content providers since Roku engineers would most likely be the most knowledgable about Roku streaming.
The Wise Wizard
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Posted 10/22/13

RoyalMoon wrote:

With the amount of religious channels on the Roku, I actually assumed that it was extremely easy to get onto the Roku network.

While I haven't added any of those channels to check them out, I suspect most contract the work out to a third party. Some of those, such as Float Left Interactive (that did the Funimation app), have a working design they can just tweak, so their approval process is probably more streamlined.

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Posted 10/22/13

Option01 wrote:

I too was wondering what Roku Q/A testing is for. Crunchyroll is responsible for the streaming content and the app so isn't Roku just providing the hardware? If so, what does Roku care if a given app has flaws (unless those flaws risk damaging the hardware?). Or maybe Roku just offers Q/A testing as a sort of expert proof-reading service to content providers since Roku engineers would most likely be the most knowledgable about Roku streaming.


This is what I assume the situation is, although ensuring software quality is always the responsibility of the software provider, not the hardware manufacturer.
I hate it when device manufacturers think they have to code review absolutely everything that will run on their hardware, especially on the Roku since it has very little user information stored on it.
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