Post Reply Iphone 5 App Problem
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30 / M / Norfolk, England
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Posted 10/16/13
Hi,

Firstly I apologise if there is a thread regarding this I haven't seen. If there is id be grateful if I can be pointed in the right direction.

I have an Iphone 5 and ive never encountered a problem using the Crunchyroll App to watch Naruto until ive recently updated iOS 7.0.2

When I load the App, I encounter an error message which states the following "Error - Unauthenticated Request" I get an option to retry but this just repeats the message.

I have no option to go to any setting for the App as this is what loads straight away.

I don't often come onto my laptop so watching each weeks episodes has become a nuisance.

If someone can advise on a resolution id be ever grateful. I love the App and quality of the Anime. I wouldn't pay for it from anyone else.

Thanks in advance
One Punch Mod
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Posted 10/16/13

palmerzetsu wrote:

Hi,

Firstly I apologise if there is a thread regarding this I haven't seen. If there is id be grateful if I can be pointed in the right direction.

I have an Iphone 5 and ive never encountered a problem using the Crunchyroll App to watch Naruto until ive recently updated iOS 7.0.2

When I load the App, I encounter an error message which states the following "Error - Unauthenticated Request" I get an option to retry but this just repeats the message.

I have no option to go to any setting for the App as this is what loads straight away.

I don't often come onto my laptop so watching each weeks episodes has become a nuisance.

If someone can advise on a resolution id be ever grateful. I love the App and quality of the Anime. I wouldn't pay for it from anyone else.

Thanks in advance
]
Sounds similar to this:

/forumtopic-824487/crunchyroll-ipod-app-problem

No resolution posted there though. Someone from Customer Support does visit the Help forums regularly, but you might want to use the Contact Us for a more direct, and probably faster, response.
16010 cr points
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30 / M / Norfolk, England
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Posted 10/16/13
Thanks. Il try there if I have no luck anytime soon.
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Bjaker 
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33 / M / San Francisco
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Posted 10/16/13


It is the app itself.

If you download the Crunchyroll app you shouldn't have this issue.

iOS engineers are aware / working on it!
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