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Post Reply Lag, Freezing, Stuttering Etc..
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Posted 10/17/13 , edited 10/17/13
Hello,

Is anyone having a issue with videos lagging or Stuttering and some times just Freezing up? I have never had a problem with this site in the last 2 - 3 years but for the last week it really has been a pain in the ass to watch Anime on here because of these issues. My Internet speed is fine for watching HD Movies put lately I can't even watch the SD on here. I tried running a trace to the site and it does time out in a few spots does anyone know of ISP problems closer to CR's home base? And this happens lately all Day long not just during certain time slots

Any Help would be great

Thanks
Eric
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28 / M / ANimA HQ
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Posted 10/17/13
When tracing the site try exiting out of cruchyroll or esle it will most likely time out
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Posted 10/17/13 , edited 10/17/13

tazmuskie wrote:



Any Help would be great

Thanks
Eric


That happens on-and-off to many people. Personally, I haven't had any problems yet (I'm located in Michigan for reference). For a quicker response, you might want to send a note to CR via the Contact Us link:

- http://www.crunchyroll.com/help?topic=contact

Tell them what you've experienced. Run a SpeedTest (http://www.speedtest.net/index.php) and Ping test (http://www.pingtest.net/) and include the results. Also let them know if you're streaming over WiFi (vs. a hard line straight into your device).

Hope that helps. Cheers.
=^.^=
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Posted 10/17/13
I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.
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Posted 10/17/13

Balzack wrote:

I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.


Awesome. I'm going to keep that in mind in case I ever have problems. Thanks for the tip.
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Posted 10/23/13

Balzack wrote:

I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.


How exactly did you switch your DNS to open? I've been having random freezing on my end too. Although, I've tried every troubleshooting process that CR provided me and nothing worked. But I'm not sure if I did the DNS thing properly. My down speed is on average 32 Mbps w/ an upload of 6 Mbps and my ping is around 20-30 ms. I got an i7 3820 clocked at 3.6 Ghz and a GTX 660 Ti video card w/ 16 gigs of memory. So, I know for a fact my ISP and my hardware is completely able to handle HD vids. As of now, CR said they have nothing more to give me for troubleshooting. Though they told me this apparently has been happening to a lot of people on and off for a while now. Just for an example, I watched the whole SAO anime on 1080P w/ no troubles. Then, I started watching Hunter x Hunter (heard it was good and it is) and now I get random studders or random freezing where the video won't continue at all. I've also encountered where I'll be watching the beginning or a little in and the video will randomly end like I just finished watching it (shows the replay button and other videos that I may like). I've tried this on 1080P, 720P as well as 480P and it does the same. As of now, I'm on a 30 day trial. I really want to give CR my money when my trial ends, but if this continues, I don't see how I can pay for this service.
Posted 10/23/13 , edited 10/23/13
I had the same exact problem, and if i remember correctly, all i did was update and reset my dns server, including clearing my cache, but i know for a fact after this that my wifi was clearly the reason.
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Posted 10/23/13 , edited 10/23/13

Lemontitties wrote:


Balzack wrote:

I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.


How exactly did you switch your DNS to open? I've been having random freezing on my end too. Although, I've tried every troubleshooting process that CR provided me and nothing worked. But I'm not sure if I did the DNS thing properly. My down speed is on average 32 Mbps w/ an upload of 6 Mbps and my ping is around 20-30 ms. I got an i7 3820 clocked at 3.6 Ghz and a GTX 660 Ti video card w/ 16 gigs of memory. So, I know for a fact my ISP and my hardware is completely able to handle HD vids. As of now, CR said they have nothing more to give me for troubleshooting. Though they told me this apparently has been happening to a lot of people on and off for a while now. Just for an example, I watched the whole SAO anime on 1080P w/ no troubles. Then, I started watching Hunter x Hunter (heard it was good and it is) and now I get random studders or random freezing where the video won't continue at all. I've also encountered where I'll be watching the beginning or a little in and the video will randomly end like I just finished watching it (shows the replay button and other videos that I may like). I've tried this on 1080P, 720P as well as 480P and it does the same. As of now, I'm on a 30 day trial. I really want to give CR my money when my trial ends, but if this continues, I don't see how I can pay for this service.


It's an easier process than you'd think. You basically just replace a few numbers either in your internet settings or your routers internet settings to point to the OpenDNS servers instead of your ISP's default DNS servers (or google DNS or whatever else you'd want to use). It won't work with all routers though, particularly if they're provided to you by the cable company. (Comcast routers don't let you change the DNS settings. But you can still change them on your own computer.

For Windows 7, you just go to the status window for whatever network you're connected to on your computer (control panel, network and sharing center, then click on your active network). Then in that window that pops up you go to "Properties." Then you click on "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties" And in that next window you click on "Use the following DNS server addresses:" at which point you manually write in the address as well as the alternate address. For OpenDNS those are: 208.67.222.222 and 208.67.220.220

And that's it. If my directions aren't good enough or you need more in depth directions for a different OS the procedure is also on their website: https://store.opendns.com/setup/
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Posted 10/23/13

Balzack wrote:


Lemontitties wrote:


Balzack wrote:

I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.


How exactly did you switch your DNS to open? I've been having random freezing on my end too. Although, I've tried every troubleshooting process that CR provided me and nothing worked. But I'm not sure if I did the DNS thing properly. My down speed is on average 32 Mbps w/ an upload of 6 Mbps and my ping is around 20-30 ms. I got an i7 3820 clocked at 3.6 Ghz and a GTX 660 Ti video card w/ 16 gigs of memory. So, I know for a fact my ISP and my hardware is completely able to handle HD vids. As of now, CR said they have nothing more to give me for troubleshooting. Though they told me this apparently has been happening to a lot of people on and off for a while now. Just for an example, I watched the whole SAO anime on 1080P w/ no troubles. Then, I started watching Hunter x Hunter (heard it was good and it is) and now I get random studders or random freezing where the video won't continue at all. I've also encountered where I'll be watching the beginning or a little in and the video will randomly end like I just finished watching it (shows the replay button and other videos that I may like). I've tried this on 1080P, 720P as well as 480P and it does the same. As of now, I'm on a 30 day trial. I really want to give CR my money when my trial ends, but if this continues, I don't see how I can pay for this service.


It's an easier process than you'd think. You basically just replace a few numbers either in your internet settings or your routers internet settings to point to the OpenDNS servers instead of your ISP's default DNS servers (or google DNS or whatever else you'd want to use). It won't work with all routers though, particularly if they're provided to you by the cable company. (Comcast routers don't let you change the DNS settings. But you can still change them on your own computer.

For Windows 7, you just go to the status window for whatever network you're connected to on your computer (control panel, network and sharing center, then click on your active network). Then in that window that pops up you go to "Properties." Then you click on "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties" And in that next window you click on "Use the following DNS server addresses:" at which point you manually write in the address as well as the alternate address. For OpenDNS those are: 208.67.222.222 and 208.67.220.220

And that's it. If my directions aren't good enough or you need more in depth directions for a different OS the procedure is also on their website: https://store.opendns.com/setup/


Ahh yeah. Then I did do it right and it still didn't work. I have comcast by the way. I made a new thread about this from my experiences so I'm hoping someone can provide me w/ a solution as soon as possible.
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Posted 10/23/13 , edited 10/23/13

Lemontitties wrote:


Balzack wrote:


Lemontitties wrote:


Balzack wrote:

I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.


How exactly did you switch your DNS to open? I've been having random freezing on my end too. Although, I've tried every troubleshooting process that CR provided me and nothing worked. But I'm not sure if I did the DNS thing properly. My down speed is on average 32 Mbps w/ an upload of 6 Mbps and my ping is around 20-30 ms. I got an i7 3820 clocked at 3.6 Ghz and a GTX 660 Ti video card w/ 16 gigs of memory. So, I know for a fact my ISP and my hardware is completely able to handle HD vids. As of now, CR said they have nothing more to give me for troubleshooting. Though they told me this apparently has been happening to a lot of people on and off for a while now. Just for an example, I watched the whole SAO anime on 1080P w/ no troubles. Then, I started watching Hunter x Hunter (heard it was good and it is) and now I get random studders or random freezing where the video won't continue at all. I've also encountered where I'll be watching the beginning or a little in and the video will randomly end like I just finished watching it (shows the replay button and other videos that I may like). I've tried this on 1080P, 720P as well as 480P and it does the same. As of now, I'm on a 30 day trial. I really want to give CR my money when my trial ends, but if this continues, I don't see how I can pay for this service.


It's an easier process than you'd think. You basically just replace a few numbers either in your internet settings or your routers internet settings to point to the OpenDNS servers instead of your ISP's default DNS servers (or google DNS or whatever else you'd want to use). It won't work with all routers though, particularly if they're provided to you by the cable company. (Comcast routers don't let you change the DNS settings. But you can still change them on your own computer.

For Windows 7, you just go to the status window for whatever network you're connected to on your computer (control panel, network and sharing center, then click on your active network). Then in that window that pops up you go to "Properties." Then you click on "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties" And in that next window you click on "Use the following DNS server addresses:" at which point you manually write in the address as well as the alternate address. For OpenDNS those are: 208.67.222.222 and 208.67.220.220

And that's it. If my directions aren't good enough or you need more in depth directions for a different OS the procedure is also on their website: https://store.opendns.com/setup/


Ahh yeah. Then I did do it right and it still didn't work. I have comcast by the way. I made a new thread about this from my experiences so I'm hoping someone can provide me w/ a solution as soon as possible.


Have you also deleted your DNS cache? It might work for you after doing that: https://www.whatsmydns.net/flush-dns.html You just go to "Run" Type "cmd" then type "ipconfig/flushdns" and that's it.

Interesting that you have Comcast. I do too, and I'm thinking that most people who have this issue likely are customers of theirs.
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Posted 10/23/13 , edited 10/23/13

Balzack wrote:


Lemontitties wrote:


Balzack wrote:


Lemontitties wrote:


Balzack wrote:

I found out last night that the CR servers haven't liked my ISP lately. I switched to open DNS and went from not being able to stream SD to being able to stream 1080P without a hitch.


How exactly did you switch your DNS to open? I've been having random freezing on my end too. Although, I've tried every troubleshooting process that CR provided me and nothing worked. But I'm not sure if I did the DNS thing properly. My down speed is on average 32 Mbps w/ an upload of 6 Mbps and my ping is around 20-30 ms. I got an i7 3820 clocked at 3.6 Ghz and a GTX 660 Ti video card w/ 16 gigs of memory. So, I know for a fact my ISP and my hardware is completely able to handle HD vids. As of now, CR said they have nothing more to give me for troubleshooting. Though they told me this apparently has been happening to a lot of people on and off for a while now. Just for an example, I watched the whole SAO anime on 1080P w/ no troubles. Then, I started watching Hunter x Hunter (heard it was good and it is) and now I get random studders or random freezing where the video won't continue at all. I've also encountered where I'll be watching the beginning or a little in and the video will randomly end like I just finished watching it (shows the replay button and other videos that I may like). I've tried this on 1080P, 720P as well as 480P and it does the same. As of now, I'm on a 30 day trial. I really want to give CR my money when my trial ends, but if this continues, I don't see how I can pay for this service.


It's an easier process than you'd think. You basically just replace a few numbers either in your internet settings or your routers internet settings to point to the OpenDNS servers instead of your ISP's default DNS servers (or google DNS or whatever else you'd want to use). It won't work with all routers though, particularly if they're provided to you by the cable company. (Comcast routers don't let you change the DNS settings. But you can still change them on your own computer.

For Windows 7, you just go to the status window for whatever network you're connected to on your computer (control panel, network and sharing center, then click on your active network). Then in that window that pops up you go to "Properties." Then you click on "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties" And in that next window you click on "Use the following DNS server addresses:" at which point you manually write in the address as well as the alternate address. For OpenDNS those are: 208.67.222.222 and 208.67.220.220

And that's it. If my directions aren't good enough or you need more in depth directions for a different OS the procedure is also on their website: https://store.opendns.com/setup/


Ahh yeah. Then I did do it right and it still didn't work. I have comcast by the way. I made a new thread about this from my experiences so I'm hoping someone can provide me w/ a solution as soon as possible.


Have you also deleted your DNS cache? It might work for you after doing that: https://www.whatsmydns.net/flush-dns.html You just go to "Run" Type "cmd" then type "ipconfig/flushdns" and that's it.


Yup. I have tried every solution CR has provided me through email..:/
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Posted 10/23/13 , edited 10/23/13


Here's another question:

Do you have issues streaming on other devices as well? When I was having issues streaming to my PC, at the same time I was having no problems at all with the ios App, the Xbox 360 app, the PS3 app, or my Roku app. If you have any supported devices and they work for you, it might be a better way to make use of your subscription until CR resolves these issues communicating with certain ISP's.
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Posted 10/23/13

Balzack wrote:



Here's another question:

Do you have issues streaming on other devices as well? When I was having issues streaming to my PC, at the same time I was having no problems at all with the ios App, the Xbox 360 app, the PS3 app, or my Roku app. If you have any supported devices and they work for you, it might be a better way to make use of your subscription until CR resolves these issues communicating with certain ISP's.


Funny now you mention that, No. I never have troubles streaming from my PS3. Buuuuuut, I don't exactly want to use my PS3 since it can only go up to 720P and the difference is very noticeable when I stream on 1080P from my PC. Image is more rich. I just don't want to rely on the console, you know?
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Bjaker 
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Posted 10/24/13


Having read through your thread and the posts here...

There's really not much else I can have you try.

That said, we're currently working on updates to the Flash Player as well as adding in extra CDNs for a better streaming experience.

Hopefully once these are implemented you won't encounter the problems anymore.
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Posted 11/14/13
just a warning... this may be a bit of a rant but it does apply to the topic at hand.

lag. check.
freezing. check.
stuttering.check.

i've been having issues for literally months without resolution. honestly i dont think they seem to care as they always point the finger at the end user.

its your hardware... i doubt a 1080p stream is causing a gaming machine to lag especially considering other flash 1080p streaming video is perfect. on off hours videos also stream perfect at crunchyroll most of the time.

its your internet speed... so 50mbps fios isnt fast enough? again, when it works on off hours and works on other sites this is not the problem.

its wifi... wired connection thanks for asking.

its your dns... no sorry its not. we tested this already per crunchyroll instructions. the dns i use now is just as fast if not faster then open dns.

you can just use lower quality video... if i pay for 1080p i will watch 1080p. why dont you pay for 3g on your phone and then use it in 1x mode. i didnt think so.

---

honestly when will crunchyroll just own up to the fact that in some areas of the country the CDN they use just doesnt work out. it gets bogged down by either users or internet traffic in general. instead the emphasis from cr and from users on this forum is always on the end user.

while i would definitely like for there to be no lag and faster streams (like other streaming sites) there is one very easy solution to the whole problem....

allow buffering of the entire video.

youtube has the same problem. before when you could buffer a whole video if you were on when the network was lagging due to traffic you could just pause and walk away then come back. now that it doesnt buffer more than 20-30 seconds in front of you it constantly freezes and stutters. why media companies just dont realize this is beyond me.

most other anime streaming sources allow full video buffering, hence no problems.

---------------------------------------------

@bjaker

i do sincerely hope you guys do fix the cdn problem as well as the flash buffering problem.

that would be great.

honestly i dont like to rant but i feel like words feel on deaf ears around here.
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