Post Reply Pixelated Image/ Pitched Audio Quality
31388 cr points
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21 / M
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Posted 10/17/13
Hi there!
So my issue with the iPad app is that when Im watching any video, it will randomly become very pixelated, probably not even 360p, and the audio will get a sharp pitch to it. Sometimes it snaps out of it eventually, but it will usually revert. I just watched Kill La Kill, and the entire episode was pixelated.

Im using an iPad 2 with iOS7.02 and the most recent CR app update (june-ish, i think) I know my AT&T internet quality itself is pretty good, as I am able to stream 720p and 1080p with little to no problems on the website, or other services.
Also note that this isnt new to iOS7, its been doing it for months, but I think it got worse recently.

Do you know of anything I can do to solve this, or if an update addressing this is in the works?

I appreciate any help! And I hope I posted this in the proper place!
CR Community Manager
Bjaker 
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Posted 10/21/13


Please open the Crunchyroll App.

Step 1) Go to Settings in the app.
Step 2) Tap and hold anywhere on the settings screen. A secret menu should appear.
Step 3) Set "Fixed video quality" to on.

That should solve the issue!
31388 cr points
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21 / M
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Posted 10/21/13

Bjaker wrote:



Please open the Crunchyroll App.

Step 1) Go to Settings in the app.
Step 2) Tap and hold anywhere on the settings screen. A secret menu should appear.
Step 3) Set "Fixed video quality" to on.

That should solve the issue!


Thank you! That seems to have solved it! Cheers!
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