Post Reply Random freezing, stutters, etc.
28673 cr points
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22 / M / United States
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Posted 10/23/13
Well, I haven't been a member on CR for too long now, but I've had more problems here than any other streaming site I've been to. I've watched all of SAO on here on 1080P and had no troubles (w/ exception to one freeze on episode 6), but then I start watching other anime and now the problem won't go away. I can sometimes watch 3 videos in a row on 1080P w/ no problems. When I watch a video on CR, it likes to randomly freeze and not continue at all or it likes to freeze then continue after like 3-5 min. of waiting (I'm usually looking on another screen during that time because I'm so annoyed). It also likes to randomly stutter and sometimes the video even ends right as I get into the video (I.E the video plays, I'm sitting and watching, then mysteriously the video ends and shows the replay button). This happens on all resolutions (1080, 720 and 480). I have contacted CR already, but as of now, no troubleshooting process has been of help and they aren't able to provide me w/ further assistance. I have already tried setting the storage bar to unlimited, have tried clearing cache and cookies, have tried installing adobe flash by itself and disabling the internal flash chrome provides, have my video drivers up to date, make sure all other programs are turned off during my time of streaming, you name it, I've done it. No other browser seems to work either. Just to sweeten the pot a little, here are my speed and ping results.

http://www.speedtest.net/my-result/3051020157

http://www.pingtest.net/result/88237667.png

Clearly my internet connection is not the problem. I contain an i7 3820 clocked at 3.6 Ghz, a GTX 660 Ti video card of 2GB, and 16 gigs of RAM. This is CR's final email to me.

Hello Caleb,
Thank you for your follow up and providing the requested details for us to research your connectivity issues further.

Sincere apologies for the issues you are encountering, and thank you for your patience as we have worked to troubleshoot them.

At this point there are unfortunately no further steps that we can take to resolve your issue at this time. I will pass your information and test results onto our Operations Team.

However, we would like to let you know that issues you are encountering have been known, and we are actively working on multiple solutions to provide you a better streaming experience in the future. We are currently working to enhance our Flash Player, so as to remedy the playback problems described.

We are also adding additional CDNs to help provide more robust serving, and a physically closer servers to your PC for when you do stream our content.

Our Operations Team is hard at work to bring you these enhancements in the near future, and we again appreciate your patience as we work on improving your connectivity experience. In the meantime, if you have a mobile, console, or set top box device you may experience better connectivity when watching our content through a Crunchyroll app.

Thank you for supporting Crunchyroll, as well as the Anime Industry. Please let me know if there is anything at all I can further assist with.

Regards,
~Bjaker

I'm not trying to cause unnecessary drama, but I am on a 30 day trial at the moment. My trial ends on the 18th of next month. I'd really love to start doing yearly subscriptions to this totally legal site once it ends, but then again, I cannot pay for something that causes problems like this. If anyone out there has a solution, please let me know. I also forgot to mention, I have no troubles on my PS3. Only on my PC.
29118 cr points
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83 / F / Bite the pillow.
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Posted 10/23/13

Lemontitties wrote:



It sounds like you have done everything you can, so I don't think I have any solutions for you, but I do have a couple questions:

1.) Are you streaming via WiFi or straight out of the back of your modem?
-- If using WiFi, is it 2.4G or 5G?

2.) Have you tried changing your DNS server away from you ISP to something like OpenDNS?
28673 cr points
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22 / M / United States
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Posted 10/23/13

Hairbelly wrote:


Lemontitties wrote:



It sounds like you have done everything you can, so I don't think I have any solutions for you, but I do have a couple questions:

1.) Are you streaming via WiFi or straight out of the back of your modem?
-- If using WiFi, is it 2.4G or 5G?

2.) Have you tried changing your DNS server away from you ISP to something like OpenDNS?


I stream wired in. I can't stand running off Wifi. And yes, I have tried opening my DNS and clearing the DNS cache as well.
70 cr points
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M / Kastrup, Denmark
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Posted 10/23/13
So, this must be happening like now? I'm not a member myself on Cr but.. I could try some videos for like short clips and I'll see what happens..


UPDATE:
Alright, I tried the Kill la Kill Episode 3 Review and it worked fine. Maybe your router's connection just gone messed up somehow. Contact whatever you use like Cox, Dish, or whatever network you have provided. They might be able to help you because they help me. So the best thing to do is just call your network for everything that is run on from the TV because my computer is ran from the TV and stuff.
26413 cr points
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25 / M / West-Central Florida
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Posted 10/23/13
Do me a quick favor: try restarting your computer. It always seems like it gets better for me whenever I do, but I'm just curious to see whether or not that's a fix that only works for me.
67087 cr points
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30 / M / Edmonton Canada
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Posted 11/14/13
i'v done everything i could possibly do on my end.. or so i thought... im with Shaw in Canada and was having intermittent internet on seldom occasions and finally after much complaints to ISP and many visits later i got a smart tech on the phone finally... the solution? master reset on my router because it becomes clogged with "insert ISP related terminology here" packets? i dunno but it fixed me right up... i'v been having video playback issues here as well for days now but ISP was stable with no issues.. so figured what the hell... Reset my router (master reset... small button i had to push with toothpick for 30seconds) and BAAM! no more freezing or choppy playback.. i was not even able to stream SD at the point i did it. it's fairly troublesome and annoying if you altered the password for the router but its worth it.. MAKE SURE IF YOU ARE NOT USING DEFAULT SETTINGS (aka custom password) BE PLUGGED IN!!! or take a picture of your sticker on the router so you can easily reconnect and re change the custom password back nothing more annoying then the household complaining there is no WIFI
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