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Post Reply Can't upgrade membership
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38 / M / Los Angeles
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Posted 10/28/13
In anticipation of the rollout of Crunchyroll's manga service, I've been trying to upgrade from an Anime membership to an All-Access membership from http://www.crunchyroll.com/premium_comparison?src=bottombar. However, every time I click the Upgrade button in the All-Access column I get taken back to the main page and see a message saying "Unable to upgrade membership at this time." Any idea what's going on, or how I can work around it?

Thanks.
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46 / M / KC
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Posted 10/28/13
I have the same problem.
Queen Moderator
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26 / X / Rochester, NY
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Posted 10/28/13


Hey guys! Sorry you've been having this problem!
This is a known issue that should be fixed tonight or tomorrow. ^_^
If you have any other questions or concerns please don't hesitate to ask
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46 / M / KC
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Posted 10/28/13

MikiSayaka wrote:



Hey guys! Sorry you've been having this problem!
This is a known issue that should be fixed tonight or tomorrow. ^_^
If you have any other questions or concerns please don't hesitate to ask :)


Awesome! Thanks! I'm really looking forward to manga addition.
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26 / X / Rochester, NY
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Posted 10/28/13 , edited 10/28/13


Glad to hear that, I am too actually as I've only really ever watched anime. I'd like to start reading some of the manga!
I'd recommend trying again tomorrow, and it should all be in working order for ya! ^_^
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46 / M / KC
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Posted 10/29/13 , edited 10/29/13

MikiSayaka wrote:
I'd recommend trying again tomorrow, and it should all be in working order for ya! ^_^


Unfortunately, it still isn't working.
Queen Moderator
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26 / X / Rochester, NY
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Posted 10/29/13


It's 2pm at Crunchyroll HQ. I think it should be done by the end of the day. I'll send over a message in a few hours to check though if it still isn't working by that time
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38 / M / Los Angeles
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Posted 10/29/13

MikiSayaka wrote:



It's 2pm at Crunchyroll HQ. I think it should be done by the end of the day. I'll send over a message in a few hours to check though if it still isn't working by that time :)


Thanks for keeping on top of this. I imagine the folks at HQ will want plan upgrades working in time for tomorrow's announcement - I know i'm not the only one looking forward to it!

Oh, and while I can't speak to the other titles, it's very interesting to read as well as watch the first few volumes of Attack on Titan: they present early events in a different order that makes a very different impression. I'd almost suggest reading the AoT manga before watching the anime, if there's still anybody who hasn't seen it...
Kill la Moderator
AHTL 
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Posted 10/29/13 , edited 10/29/13
If I had to make a guess, I would guess that the All-Access is not available for you exactly because of the manga announcement.
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38 / M / Los Angeles
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Posted 10/29/13
That had occurred to me, but since the CR manga membership is going to be something like $5/month (at that's the difference between Anime and All Access) I couldn't see the point in that...unless the price of All Access is going up. Which would raise the question of existing All Access members - would they get grandfathered in at the existing rate? More importantly, would that mean CR is turning away people who are trying to sign up for All Access memberships right now? I kind of doubt that...
mapokl 
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26 / M / Poland
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Posted 10/30/13 , edited 10/30/13
Is this error effecting gift memberships too? When i try it it shows: "Unable to gift memberships at this time."

I hope it will be fixed soon, since my membership expired just now. And since i don't like auto-recurring payments i need to buy gifts and redeem them myself. I use paypal and i saw there are problem with that too.

Ps. Somewhere i saw Manga Membership for 4.95$ when looking on various settings.
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Ezgi 
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Posted 10/30/13

azabaro wrote:

That had occurred to me, but since the CR manga membership is going to be something like $5/month (at that's the difference between Anime and All Access) I couldn't see the point in that...unless the price of All Access is going up. Which would raise the question of existing All Access members - would they get grandfathered in at the existing rate? More importantly, would that mean CR is turning away people who are trying to sign up for All Access memberships right now? I kind of doubt that...





mapokl wrote:

Is this error effecting gift memberships too? When i try it it shows: "Unable to gift memberships at this time."

I hope it will be fixed soon, since my membership expired just now. And since i don't like auto-recurring payments i need to buy gifts and redeem them myself. I use paypal and i saw there are problem with that too.

Ps. Somewhere i saw Manga Membership for 4.95$ when looking on various settings.


Gifts and Upgrade is currently down due to the change we're making with the Brazilian Currency. Nothing to do with manga. It should be back up either this week or next week. mapoki, we can disable your renewal for you if you purchase a new subscription. Just PM me or any other Support rep. You can use the contact page as well to reach us:
http://www.crunchyroll.com/help?topic=contact
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Posted 10/30/13 , edited 10/30/13

Would u (or anyone else) by any chance know how much the new yearly (and 3 month, if there is one) subscription is for an All-Access? When I tried to take a peak at it, it would give me an error saying "Cannot find an eligible upgrade product for your current membership."
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16 / M / The Sarlacc Pit
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Posted 10/30/13

MikiSayaka wrote:



Hey guys! Sorry you've been having this problem!
This is a known issue that should be fixed tonight or tomorrow. ^_^
If you have any other questions or concerns please don't hesitate to ask :)


I have a question (and it is probably a stupid one).

Do I need to upgrade my account from limited-subscription to full-access in order to read the manga now that it is released? I would really like to read it, but I am not sure paying for it plus my regular fee plus the fee for dramas I don't watch will be worth it.
Kiki's Customer Support Service
Ezgi 
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F / Toronto ಥ⌣ಥ
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Posted 10/30/13

suikojay wrote:


Would u (or anyone else) by any chance know how much the new yearly (and 3 month, if there is one) subscription is for an All-Access? When I tried to take a peak at it, it would give me an error saying "Cannot find an eligible upgrade product for your current membership."


http://www.crunchyroll.com/premium_pick_plan?membership=combo
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