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Post Reply Fullscreen only part of screen?
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Posted 10/31/13
For some odd reason fullscreen has suddenly only started working on part of my screen.

I have native 2800x1800 resolution, however, until a day or two ago, fullscreen has always stretched to my entire screen - now it only stretches to its small 1080p segment, which is like, a fifth of my screen space.

I use chrome and haven't had this issue until recently.

I restarted, updated flash, and nothing has helped :c
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Posted 11/1/13 , edited 11/1/13

Veih wrote:

For some odd reason fullscreen has suddenly only started working on part of my screen.

I have native 2800x1800 resolution, however, until a day or two ago, fullscreen has always stretched to my entire screen - now it only stretches to its small 1080p segment, which is like, a fifth of my screen space.

I use chrome and haven't had this issue until recently.

I restarted, updated flash, and nothing has helped :c
That's weird. Can u check if it happens on another browser?

Also, have u done anything recently on your PC like VGA driver updates?
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Bjaker 
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Posted 11/1/13


This is an issue with devices that have Retina Scan. (I'm assuming you have a Mac)

Once the video is in Full Screen mode, you can right click on the Flash Player and toggle 'Subtitle Smoothing'.

This will allow the video to playback correctly.
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Posted 11/1/13
The problem with this "fix" is that the subtitles become nearly unreadable. The black contrast to the font goes away and I can barely see it. Sure, the video is full screen, but I can't read the words.
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Posted 11/1/13
So that fix seemed to have worked for the video itself,
but with me to - the font contrast is gone. :c
ergZay 
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Posted 11/3/13 , edited 11/3/13
I have the same issue. Some software change broke playing full screen videos on retina macs. When you fullscreen the video it becomes "windowed" into the upper left corner. Looks like a developer tried to support retina macs and did it improperly.

I guess I'll be back to downloading horrible subs rips until the bug is fixed, as this is unwatchable as is.

Disclaimer, I'm a computer engineering major and longtime premium subscriber.
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Posted 11/3/13
I have the same issue but Bjakers advice actually helped me. It is almost a fullscreen, it is a lot better than the quarter view. i am not having any problems with the subtitles though like some other people mention before me. I have have a mac book retina. What i did exactly was played the video by clicking on the button between full screen and auto play. then i clicked on fullscreen and followed Bjaker's advice (right click on the screen and click on subtitle smoothing. i was able to read the subtitles perfectly and after i did that the regular full screen worked. on the regular page.
ergZay 
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Posted 11/3/13 , edited 11/3/13
Subtitle smoothing ruins the subtitles though. It removes all font borders when in full screen, so if there are white characters against a white background then the subtitles are invisible because no black border exists.

Crunchyroll: Please fix this bug.
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Posted 11/7/13
ergZay 
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Posted 11/8/13
I sent a message into support and they responded with:



Hello,
This is a known issue. A ticket is open to address it.

Regards,
~Porkington

George Sarvis
Customer Support
Crunchyroll, Inc.


So hopefully we should get a resolution soon.
Aorix 
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Posted 11/24/13
Isn't just a Mac issue, I get it with Win 8.1 and my 1440p display.
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Bjaker 
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Posted 11/25/13


Screenshots?
More details? Browser, etc etc.
Aorix 
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Posted 11/25/13
The screen would look the same as the one in this thread. This happens in IE11(compatibility mode changes nothing) and Chrome when trying to view 1080p. 720p doesn't do this though and sometimes refreshing the page back to 1080 will load normal full screen but it could take from 1 try to never.
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Bjaker 
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Posted 11/26/13


This is the first I've had this reported on PC and honestly without screenshots there's little I can do.
The Wise Wizard
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Posted 11/26/13

Bjaker wrote:

This is the first I've had this reported on PC and honestly without screenshots there's little I can do.

I note the user reported having both a 1440p display and Windows 8.1, which is a combo that probably applies to very few CR users.

I wouldn't be surprised if less than 1% had a 1440p or 1600p display on a Windows PC, and many of those are probably still running Windows 7.
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