Post Reply Unsure of pre-order
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Posted 11/6/13
I was taking a look at the Crunchyroll store today and I noticed that it looks completely different from how I remembered before. I also noticed that there are fewer items listed in the store as I searched by series. I tried looking up one of the items I had pre-ordered before the store change, but it is not listed there anymore! Does anyone know if the item will still be fulfilled or not?
Posted 11/6/13 , edited 11/6/13

chibitsukasa wrote:

I was taking a look at the Crunchyroll store today and I noticed that it looks completely different from how I remembered before. I also noticed that there are fewer items listed in the store as I searched by series. I tried looking up one of the items I had pre-ordered before the store change, but it is not listed there anymore! Does anyone know if the item will still be fulfilled or not?


use this ---> http://www.crunchyroll.com/help?topic=contact


and they will verify your order.
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Posted 11/13/13

Csgod0 wrote:


chibitsukasa wrote:

I was taking a look at the Crunchyroll store today and I noticed that it looks completely different from how I remembered before. I also noticed that there are fewer items listed in the store as I searched by series. I tried looking up one of the items I had pre-ordered before the store change, but it is not listed there anymore! Does anyone know if the item will still be fulfilled or not?


use this ---> http://www.crunchyroll.com/help?topic=contact


and they will verify your order.


Hello. I used the contact form as mentioned, but I haven't received a response yet. It has been a week since I last sent the message. I also checked the spam folder in case, but nothing was there. Is the customer support preoccupied with a lot of e-mails?
Posted 11/13/13
Veterans day was monday. They got buried over the weekend. I'll see.
CR Community Manager
Bjaker 
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Posted 11/14/13


Just emailed you about this!

Best,
-Baker
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