Post Reply roku wont link account
12031 cr points
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37 / M / USA
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Posted 11/12/13
I canceled my CR then reactivated it. I was streaming on my Roku before but when I tryed to re-link my acount it get a invalid code msg when I do. I ve tryed to delete channel and add again but nothing works. I ve tryed to get the roku to give me a new code and it just keeps giving me the same code. ive unplugged it deleted the channel everything I can think to do and nothing works.! Does anyone have any other ideas?
12031 cr points
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37 / M / USA
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Posted 11/12/13
I canceled my CR then reactivated it. I was streaming on my Roku before but when I tryed to re-link my acount it get a invalid code msg when I do. I ve tryed to delete channel and add again but nothing works. I ve tryed to get the roku to give me a new code and it just keeps giving me the same code. ive unplugged it deleted the channel everything I can think to do and nothing works.! Does anyone have any other ideas?
44057 cr points
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60 / M / Earth
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Posted 11/12/13

hevearts wrote:

I canceled my CR then reactivated it. I was streaming on my Roku before but when I tryed to re-link my acount it get a invalid code msg when I do. I ve tryed to delete channel and add again but nothing works. I ve tryed to get the roku to give me a new code and it just keeps giving me the same code. ive unplugged it deleted the channel everything I can think to do and nothing works.! Does anyone have any other ideas?


Did you try deactivating your Roku (device settings) in your account setup before deleting and re-adding CR in the Roku menu?

/acct/?action=devices
12031 cr points
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37 / M / USA
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Posted 11/12/13
yes i did that as well i went as far as making a new account which is what im using now!
12031 cr points
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37 / M / USA
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Posted 11/12/13

asharka wrote:


hevearts wrote:

I canceled my CR then reactivated it. I was streaming on my Roku before but when I tryed to re-link my acount it get a invalid code msg when I do. I ve tryed to delete channel and add again but nothing works. I ve tryed to get the roku to give me a new code and it just keeps giving me the same code. ive unplugged it deleted the channel everything I can think to do and nothing works.! Does anyone have any other ideas?


Did you try deactivating your Roku (device settings) in your account setup before deleting and re-adding CR in the Roku menu?

/acct/?action=devices


ive did everything i can think of except hit the reset on the roku i dont want to have add and put data in for the 20 channels i pay for!!!
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Posted 11/13/13

hevearts wrote:
ive did everything i can think of except hit the reset on the roku i dont want to have add and put data in for the 20 channels i pay for!!!


Sounds to me like it's time to contact crunchyroll support directly. Use the "Contact Us" link http://www.crunchyroll.com/help?topic=contact and they ought to get back to you faster than waiting for an answer in the forums. Good luck!
Bjaker 
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Posted 11/14/13


It's possible that you have it linked to a prior account.
Please email us to help out!
12031 cr points
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37 / M / USA
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Posted 11/14/13
ive already did that never got a response
Bjaker 
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Posted 11/15/13


I'm showing you've emailed us twice and we've replied twice!
Please check your spam / trash for emails from us.
Also, whitelist [email protected]
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