Post Reply Increase bandwidth and server compacity
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Posted 11/18/13 , edited 19 days ago
There are other posts out there similar to this, but I think it needs to be said again.

CrunchyRoll needs to increase their network throughput and server capacity to prevent excessive lagging and dropped videos during peek times.

I have been experiencing video stuttering, and complete stoppages, between the hours of 5pm and 1am PST. Here are my Computer specs and network test results.

OS:
Windows 7 Ultimate 64-bit

Hardware:
Intel i7 2600k
ASUS P8Z77-V PRO
8gb RAM
Nvidia GTx 660
500gb HDD
600gb HDD
1TB HDD
40gb SSD
800w PS

For my network devices, I am using a CAT-5 Ethernet cable that is connected to the standard Comcast wireless router. I do not have any unauthorized devices on my network either.

Testmy.net:
Standard test


200MB download test


Speedtest.net:
Seattle Server (Closest to me)


LA Server


New York Server


I did multiple of these tests between 8:30pm and 8:45pm tonight as I have been experiencing the stuttering and stopped video problems. These tests were also performed independent of each other with no other applications running.

I was able to watch videos from 3pm to 5pm with no problems, so it isn't a problems with my computer. I can also watch 1440p/1080p videos from multiple sites simultaneously as of making this post, so it is also not a problem with my network either.

This leads me to the conclusion, along with the large number of topics that I can find via the search feature, that the problem lies entirely with CruchyRoll and either their servers or their bandwidth limitations. This should be addressed as this problem makes this site unusable for a decent portion of time.

Here is to hoping that there will be a decent response on this issue.
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28 / F / canada
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Posted 11/18/13 , edited 19 days ago
I've been experiencing the same thing.
enonu 
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M / Mountain View, Ca...
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Posted 11/30/13 , edited 19 days ago
In the same boat, and I've been in the same boat for ~ year now.
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26 / M / Dover AFB, DE
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Posted 19 days ago
Agreed, with more subscribers than ever its about time Crunchyoll upped their equipment. I'm a long-time loyalist to this site, when it comes to anime, but this is starting to hurt Crunchyroll's image.
Trelac 
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Posted 19 days ago , edited 19 days ago
Agreed, it's been bad the last couple weeks. Traffic seems to go up during the holidays but it wouldn't hurt to upgrade to ensure quality for all those incoming customers you're hoping to retain... Funimation is even starting to hold their own with a stable player (although god only knows how long that will last), so unless you want to do the seesaw with them I'd upgrade your capacity. At the very least fix the dropped video issue on the web player, it's super annoying to have to hit replay and find out where you left off.
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29 / F / San Diego, Ca
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Posted 19 days ago
I thought I was going crazy. Or that my computer and router were the problem. Glad to know I'm not the only one experiencing this. I've been trying to watch SAO for the past hour and I've only gotten about 10mins into it. Between stuttering and pausing it for long periods time, I'm not getting very far. Even have the resolution down to SD in hopes that I'll get a few mins of play before it starts stuttering again.
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Posted 17 days ago
NJ TEST

CA TEST

Internet test from LOCAL NJ an long distance CA are the best you can get. Its NOT my internet


I have i5 12GB ram 256GB SSD CONNECTED VIA ETHERNET CABLE . Had the service for almost a year now.
I tested with 4 different pc's in my house all with same specs or BETTER

I have used Chrome, FF, Safari, IE 7/8/9/10/11. Support gives me the same SCRIPTED BULLPOOP about my internet connection or pc settings.Problem is NOT ME ITS YOU CR!

Either CR are Greedy and DO NOT want to fix the problem ( NOT ENOUGH CONTENT NETWORKS)

OR They cant do it without raising prices.

I will pay a little more for the CONTENT I AM Already PAYING FOR. Right now I get to watch on a crappy tablet or usless apple tv. But if I want 720p or 1080p I get the old F-U from CR servers. Probably going to cancel soon. I get better service from NOT SO LEGAL websites with 1080p streaming.

I DO NOT RECOMMEND CR PREMIUM TO ANYONE FOR THIS REASON. FIX YOUR SERVICE CR!!!!! STOP Wasting our money.
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