Post Reply Can't get any form of premium membership
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Posted 11/23/13
Hi! I've been trying to get both the free trial and a premium membership upgrade, but I can't get anything. Whenever I input the info requested, I'm told "It appears that there has been a problem verifying your credit card information. Please enter in your information and try again.". I don't understand why, I've used this card plenty of times before. If I checked the help section for premium membership, it says it will ask for shipping address and such, but it doesn't. Only name, card info and my zip code.

What am I doing wrong? Please help me, and thanks in advance!
Queen Moderator
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X / Rochester, NY
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Posted 11/23/13


Hey there :)
For questions or inquiries regarding payments and membership, please contact customer service directly ^_^
You can contact them using this link : http://www.crunchyroll.com/help?topic=contact
15005 cr points
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Posted 11/23/13
Ah, ok, thank you!
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Posted 8/6/14 , edited 8/6/14
Pretty sure you need to change on your banks website, to accept abroad transfers for your account. happy to help.
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