Post Reply Please cancel membership renewal/ autorenewal
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Posted 11/29/13
I used this link -> http://www.crunchyroll.com/help?topic=contact and received a generic answer in the email.
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Posted 11/29/13 , edited 11/29/13

shinjichy wrote: I used this link -> http://www.crunchyroll.com/help?topic=contact and received a generic answer in the email.
By generic answer, do u mean the automated e-mail that u get sent like a few minutes after u send a message thru the "Contact Us" link? If so, customer support (as in, an actual person) will eventually get to your message and address your concerns ~ it may take a day or so, depending on the sheer volume of e-mails they have to go thru, and with this Black Friday deal that's going on, there's probably a lot.
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Posted 11/29/13

shinjichy wrote:

I used this link -> http://www.crunchyroll.com/help?topic=contact and received a generic answer in the email.


Someone will get to your email You probably received a confirmation email I'm guessing just to aknowledge it was received. As Suiko mentioned however, with Black Friday going on, you may need to wait just a little bit (As in it wont happen in a few hours like normal).
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