Post Reply Necessary improvement to verification process.
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Posted 12/14/13 , edited 12/14/13
I did not receive an email prompting me to verify my account. I was at a loss of what to do for a very long period of time. I eventually decided to swallow my pride, come here and ask for help. But alas, you can't even make support questions without a verified account. Thankfully, I was given a link to the account information page - where I could then find the page related to verifying my account.

Several things need to change in this system:

1. Verification emails need to be sent on registration, not request. I don't know why it is on request, but that is very wrong.
2. ALL verification notifications need to supply sufficient information on how to receive a verification email, and verify your account.
3. There needs to be a notification on registration that you will be unable to make comments or forum posts until the verification email has been read, and responded to accordingly.

I don't see any feasible reason why any of these three things are wrong.

I was not, at any point, notified my account was not verified - or that this was even a thing, until I made a comment. And the only notification I received at that point was my account is not verified. No help on what to do, or how to go about doing that.

When i finally made an attempt to figure out how to do it - I was sent to a page only moderately related to this. And there was no messages telling me what to do on that page, or what any of it meant. I merely figured it out myself.

These things need to be changed. It's not a suggestion, it is a necessary improvement - or rather, the first implementation of this process. You can't call the current verification process anything more than a failure.



EDIT: I have no intentions of reading replies to this, or in any way participating in the forums apart from requesting anime suggestions. I will not return to this thread. It has been made, I am no longer personally affected by this problem; so I no longer have motivation to care about this thread. Please fix this issue.
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Posted 12/16/13

thisshallbemine wrote:

EDIT: I have no intentions of reading replies to this, or in any way participating in the forums apart from requesting anime suggestions. I will not return to this thread. It has been made, I am no longer personally affected by this problem; so I no longer have motivation to care about this thread. Please fix this issue.


If you don't care anymore, why would anyone else.

I don't remember experiencing this issue, but that would have affected me years ago.
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Posted 12/18/13

eyeofpain wrote:

If you don't care anymore, why would anyone else.

I don't remember experiencing this issue, but that would have affected me years ago.



I had no intentions of returning here, but apparently you are given emails when somebody replies to you - I'll have to figure out if I can stop that, I dislike needless emails flooding my inbox.

So I couldn't help but read your reply - and I must say, I am amazed at the selfishness you display in this comment. You're entirely correct, it doesn't affect you nor I at this moment - but given the issues at hand, there could be MANY other people who are in the same predicament or who will be in the same predicament as I was in - and they have no possible way to notify anybody.

In other words, anybody who is affected by this can not notify anybody that this problem exists - and that is the problem. I, not being a selfish jerk like some other people here who seem to be afflicted with pain in their eye, decided to notify Crunchyroll of this problem - despite it not directly affecting me; in the hopes that it will be resolved for the people who can not seek help and have this issue.

It is merely common courtesy. And that seems to be something difficult to understand with today's people, I am disappointed in you as a fellow human, please have some respect for people besides yourself. Just because you aren't personally affected by a problem does not mean it is not a problem. It means you don't have the respect to care about the problems other people have.

People may say I take this out of proportions, and you're probably going to feel that way too. But it goes the same for anybody - a homeless man on the side of the road, students suffering from bullying, or people on crunchyroll who paid to get a subscription, and want to provide some amount of feedback. They're all in the same place - suffering - in some way; without a voice.

Please think next time you speak, you're not the only person who uses Crunchyroll, and neither am I.

I will be looking into removing notifications from replies and will not further reply - regardless of whether or not I can put an end to the notifications. I just couldn't stand seeing such a fine case of selfishness.
Dragon
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Posted 12/18/13 , edited 12/18/13
I can't do much for most of your post, but if you wish to no longer receive those emails about replies in the forums, please go to https://www.crunchyroll.com/acct/?action=notifications and uncheck "Quoted Forum Posts" in the email notification area. That should take care of things.

Also, the Contact Us link is available for everyone, account user or not. I hope others will choose to use that if they run into questions about the site like you had about verification. I'm only posting that so others can see if they end up in the situation you were in.
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Posted 12/18/13 , edited 12/18/13

thisshallbemine wrote:


eyeofpain wrote:

If you don't care anymore, why would anyone else.

I don't remember experiencing this issue, but that would have affected me years ago.



I had no intentions of returning here, but apparently you are given emails when somebody replies to you - I'll have to figure out if I can stop that, I dislike needless emails flooding my inbox.

So I couldn't help but read your reply - and I must say, I am amazed at the selfishness you display in this comment. You're entirely correct, it doesn't affect you nor I at this moment - but given the issues at hand, there could be MANY other people who are in the same predicament or who will be in the same predicament as I was in - and they have no possible way to notify anybody.

In other words, anybody who is affected by this can not notify anybody that this problem exists - and that is the problem. I, not being a selfish jerk like some other people here who seem to be afflicted with pain in their eye, decided to notify Crunchyroll of this problem - despite it not directly affecting me; in the hopes that it will be resolved for the people who can not seek help and have this issue.

It is merely common courtesy. And that seems to be something difficult to understand with today's people, I am disappointed in you as a fellow human, please have some respect for people besides yourself. Just because you aren't personally affected by a problem does not mean it is not a problem. It means you don't have the respect to care about the problems other people have.

People may say I take this out of proportions, and you're probably going to feel that way too. But it goes the same for anybody - a homeless man on the side of the road, students suffering from bullying, or people on crunchyroll who paid to get a subscription, and want to provide some amount of feedback. They're all in the same place - suffering - in some way; without a voice.

Please think next time you speak, you're not the only person who uses Crunchyroll, and neither am I.

I will be looking into removing notifications from replies and will not further reply - regardless of whether or not I can put an end to the notifications. I just couldn't stand seeing such a fine case of selfishness.


Well, I didn't speak, so there's that.

Yes, that post came off as selfish, but I guess I can't really care when people rant about their first world problems.

It sucks for you that you went through all that trouble, but you probably could have gotten it sorted out much more quickly if you'd sent an email off to support, as MakotoKamui has pointed out.
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