Post Reply Constant error on Playstation 4
ergZay 
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Posted 12/24/13 , edited 12/24/13
I've been having lots of problems on the Playstation 4 crunchyroll app. First one is that the program will commonly crash with the message:


An exception has occurred with the application.
Please restart the application to continue.

Duplicate mediator name: VideoPageMediator
line: 298, source:js/lib/cr/puremvc.js


This most commonly happens after I've been doing a lot of fast forwarding and rewinding.

The other problem is that episodes will commonly end roughly 30 seconds to 1 minute early instead of playing to the end.

Also, after an episode ends, it will return to the menu normally but will have white text overlayed over everything until I do something. The text is:

Unable to access online features. Please check your network connection settings and try again.
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Posted 3/7/14
I have the same problem on PS4 after I watch 4 or 5 episodes in a row. I get the exception occurrence with VideoPageMediator and then have to close Crunchyroll and restart it. However, I haven't had much trouble with that inability to "access online features" problem after I finish episodes.

Maybe this isn't a huge issue because there aren't that many PS4's using Crunchyroll out in the wild, but it is annoying and I would at least like to know whether the problem was on my end or Crunchy's, (or Sony's).
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Posted 4/12/14
I have the same error. Does CR actually respond to these issues or is this forum mainly for users to help each other out?
The Wise Wizard
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Posted 4/12/14

NotBrendon wrote:

I have the same error. Does CR actually respond to these issues or is this forum mainly for users to help each other out?

Direct submissions via the "Contact Us" form or e-mail are handled first, then if there is time left in the day, customer support personnel will address issues raised in the forum.

Anxa 
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Posted 7/19/14
Same problem, between this and being unable to watch in the evenings across all of my devices I'm done. I really tried CR, I wanted to do the right thing, but you folks are making it too hard to watch these shows legally. I'll be back when your stuff actually works when I need it to work.
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