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Post Reply store process time
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Posted 12/31/13
hey,

its been 5 days now and my anime DVD's have not yet been processed. I have checked the terms and conditions and it states that it takes 24 to 48 hours for vendors to process orders. I have also tried to contact crunchy roll support staff. Do you have any suggestions on what to do next or would you happen to know if this is a common problem?
One Punch Mod
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Posted 12/31/13

jkaeroyo wrote:

hey,

its been 5 days now and my anime DVD's have not yet been processed. I have checked the terms and conditions and it states that it takes 24 to 48 hours for vendors to process orders. I have also tried to contact crunchy roll support staff. Do you have any suggestions on what to do next or would you happen to know if this is a common problem?

hat
I have no inside knowledge about this, but often when you see something like "24 to 48 hours" it refers to business days, and may not include holidays and weekends. That may be part of the apparent delay.
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Posted 1/2/14 , edited 1/2/14
I've noticed in the past, particularly with the anime and manga mystery boxes, that the order page said "paid pending fullfillment" until the day after I received the items. I'd imagine best bet would be to contact someone about your specific order. Maybe someone better than myself can point you in that direction. good luck, hope they arrive soon!

Edit: well now, found it on the bottom: http://www.crunchyroll.com/help?topic=contact

:3
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