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45005 cr points
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46 / M
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Posted 1/6/14
Why is it, as a premium member, am I bring subjected to Sir Paul taking about how he hates Pork Chops, Chicken, and Turkey? But not only am I bring subjected to ads as a premium member, I have no choice but to watch the first 10 seconds before I can say no to viewing the ad. But what makes is worse is that once you say no, your forced to see it again. And God forbid you fast forward the video because then, you are subjected to seeing the first 10 seconds over and over like a nightmarish scene from "Groundhog Day". What is wrong with you people thinking it's a good idea to share Sir Paul's and your anti-food propaganda? Is thin not a for-profit business? The way you have my account set up for a perpetual renewal on my charge account would indicated your sly businessmen. So why this nonsense? I mean I'm all down with eating your vegetables and no McRib but again, Good God man, kids are watching this. If I show them, that's one thing but you and your commercial ranting just kill the cause like a underweight piglet. Think man, think. Where is Senji? Did you cut him from the board like a 18 month old egg layer before she goes to the processing plant? Inhuman animals! When he was on the board this kind of nonsense wouldn't have happened.

Oh, and show more Mecha Anima. Peace out. And don't forget to eat more rutabaga, the other white meat.

And in all seriousness, fix the problem please. Thank you.
Posted 1/6/14
sasins, as a premium member, you should be subjected to the most minimal of ads. If you are seeing extra ads, screencap them so we can see if something is amiss ( like 3rd party abuse, whatnot).


I don't follow you on the "Sir Paul" comment, as I've been away for the holiday as have others.

the viewing/streaming issues aren't new, and haven't been forgotten ( developers are working on this as we speak)

Elaborate alittle for me, and I can talk to the powers at large.
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Posted 1/7/14
Make sure you don't have any unwanted apps currently turned on in your browser. Back when I had a Facebook account, I got a self-installing app from some website that littered my Facebook with ads. I just had to delete the app, then everything was fine.
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28 / M / San Antonio
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Posted 1/12/14 , edited 1/12/14

sasins wrote:

Why is it, as a premium member, am I bring subjected to Sir Paul taking about how he hates Pork Chops, Chicken, and Turkey? But not only am I bring subjected to ads as a premium member, I have no choice but to watch the first 10 seconds before I can say no to viewing the ad. But what makes is worse is that once you say no, your forced to see it again. And God forbid you fast forward the video because then, you are subjected to seeing the first 10 seconds over and over like a nightmarish scene from "Groundhog Day". What is wrong with you people thinking it's a good idea to share Sir Paul's and your anti-food propaganda? Is thin not a for-profit business? The way you have my account set up for a perpetual renewal on my charge account would indicated your sly businessmen. So why this nonsense? I mean I'm all down with eating your vegetables and no McRib but again, Good God man, kids are watching this. If I show them, that's one thing but you and your commercial ranting just kill the cause like a underweight piglet. Think man, think. Where is Senji? Did you cut him from the board like a 18 month old egg layer before she goes to the processing plant? Inhuman animals! When he was on the board this kind of nonsense wouldn't have happened.

Oh, and show more Mecha Anima. Peace out. And don't forget to eat more rutabaga, the other white meat.

And in all seriousness, fix the problem please. Thank you.


There should be no ads while watching anime for premium anime members, other than self promoted Crunchyroll ads displayed on the homepage. Nothing should be showing up during the videos.

If you are getting popup advertisements or video ads while watching a show, you should scan your computer for maleware with a good scanner like Malewarebytes and Spybot S&D.

As for the auto renewal, you would be hard pressed to find a video subscription based service that does not automatically turn on auto-renewel. Hulu, Funimation, Netflix, Neon Alley, Amazon, ect... all have automatic renewal turned on by default. If you do not want automatic renewal, you can contact CR support and have them turn it off.
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46 / M
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Posted 1/12/14
Csgod0,

The "Sir Paul" reference was to Paul McCartney's nighthood by the Queen. I was being a bit tongue-in-cheek with my comments but to the point, the 12 minute advertisement or mini-docudrama/PSA ( http://www.peta.org/videos/glass-walls-2/ ) is not, I believe, an appropiate video or commercial to be shown in this venue. Especially without the ability to quickly bypass it and not have it loop several times. I didn't think it did any service to crunchyroll customers or the video itself.

But as an update, I received notification that the commercial was due to a google service that they will review using and they will no longer allow the video. I did get my logon issues rectified which took care of the issue of commercials popping up.

Someone mentioned "all the video services do it" as far as the automatic renewal is concerned. True, many do. But that doesn't mean we have to accept it. I have noticed some companies (Vevo, Pandora, General Mills, etc) changing the way they do business to address issues raised by their customers. As well they should but it's up to us to say something beyond "Lucy, you so stupid". We don't have to be nasty just because we think there is a cloak of anonymity. We can say something but have some fun with it.
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28 / M / San Antonio
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Posted 1/13/14

sasins wrote:


Someone mentioned "all the video services do it" as far as the automatic renewal is concerned. True, many do. But that doesn't mean we have to accept it. I have noticed some companies (Vevo, Pandora, General Mills, etc) changing the way they do business to address issues raised by their customers. As well they should but it's up to us to say something beyond "Lucy, you so stupid". We don't have to be nasty just because we think there is a cloak of anonymity. We can say something but have some fun with it.


Your original comment about the auto renewal accused Crunchyroll of unusual and unethical business practice. I pointed out that a majority of video based subscription services also have auto renewal on by default, which shows that in this type of industry, having auto renewal is an accepted, and expected, business practice.

I'm not saying you have to like it. But there is a big difference between accusing a company of being a "sly business", which suggests the company is using underhanded tactics to get money from customers, and suggesting that a company change their behavior when it comes to auto renewal.
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