Post Reply subtitles cut off and illegible
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Posted 1/9/14
First post , sorry its "negative", Hello :)

I just got crunchyroll for my xbox360 and its really awesome exept i'm only on the second series I've watched and the subtitles are halfway cut off sometimes of if there is two lines of text the second is almost completely gone.

Is there a setting where i can change how big the picture is or the default format? I don't have a widescreen TV its a tube tv from the 90s but I'm sure lots of other paying customers have old tvs so it should not be a problem. How do I fix this? I did a little googling first but I didnt do well finding solutions they were for different electronics.

What have you or others done to fix this?

The Wise Wizard
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Posted 1/10/14 , edited 1/10/14

agentorangecat wrote:

I just got crunchyroll for my xbox360 and its really awesome exept i'm only on the second series I've watched and the subtitles are halfway cut off sometimes of if there is two lines of text the second is almost completely gone.

Is there a setting where i can change how big the picture is or the default format? I don't have a widescreen TV its a tube tv from the 90s but I'm sure lots of other paying customers have old tvs so it should not be a problem. How do I fix this? I did a little googling first but I didnt do well finding solutions they were for different electronics.

I expect you are only seeing this on older titles that are 4:3 format, not newer widescreen 16:9 titles, correct?

The problem arise primarily from the fact that these titles were formatted for streaming to a computer display, where there is none of the overscanning, such as that you will have on an old CRT (and unfortunately, even some HDTVs, although that can be corrected).

Whether CR can adjust the subtitles depends on whether the original material from the publisher came with the subtitles included in the video (hard subtitles), or if CR added them.

Even if the title in question originally had soft subtitles, I believe all videos for the 360 have the subtitles hard coded, so the subtitles would need to be reset for all the episodes for the title in question, and new encodes queued.


So the real question is, what series were you viewing?


The only thing you could do on your end would be to try to reduce the overscan. I don't know if the 360 has any controls for that, and most CRT televisions also lack them. (If it has any such controls, they would likely be on the back, as they were not meant for casual adjustment).

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Posted 1/10/14 , edited 1/10/14

TheAncientOne

The only thing you could do on your end would be to try to reduce the overscan. I don't know if the 360 has any controls for that, and most CRT televisions also lack them. (If it has any such controls, they would likely be on the back, as they were not meant for casual adjustment).


Thanks so much for the quick, full response There is format switch options on the menu (pause play ff menu) for changing the format but it doent work on crunchyroll (works for netflix tho, and its the same appearing menu, its an xbox menu not a cr one)

It's for the series nisemonogatari which surprisingly is pretty new. i find is cruelly funny that older tv shows that are in the same format as my tv are the ones that dont work... haha. I watched the bakemonogatari (the previous season) and it was fine but the ones for this series are cut off at the bottom pretty severely....Here's a picture (it was wide):

http://i43.tinypic.com/6fa8oo.jpg

You can see how it's cut off, I know you can kindof tell what it says there, but without constantly pausing during fast speech it's impossible to keep up with and its a little worse when there's two lines.

regardless, I still think crunchyroll is awesome and plan on keeping it
The Wise Wizard
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Posted 1/10/14

agentorangecat wrote:

Thanks so much for the quick, full response There is format switch options on the menu (pause play ff menu) for changing the format but it doent work on crunchyroll (works for netflix tho, and its the same appearing menu, its an xbox menu not a cr one)

It's for the series nisemonogatari which surprisingly is pretty new. i find is cruelly funny that older tv shows that are in the same format as my tv are the ones that dont work... haha. I watched the bakemonogatari (the previous season) and it was fine but the ones for this series are cut off at the bottom pretty severely....Here's a picture (it was wide):

http://i43.tinypic.com/6fa8oo.jpg

You can see how it's cut off, I know you can kindof tell what it says there, but without constantly pausing during fast speech it's impossible to keep up with and its a little worse when there's two lines.

regardless, I still think crunchyroll is awesome and plan on keeping it

I assume your older TV is 4:3 format. If so, a 16:9 video like Nisomonogatari should have black bars at the top and bottom, putting the subtitles well away from the overscan area, but in that image it appears to be filling the screen.

From what I can tell the image doesn't appear to be horizontally compressed, so I am wondering if you are also losing parts of the image on each side of the screen.

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Posted 1/11/14 , edited 1/11/14

TheAncientOne wrote:

From what I can tell the image doesn't appear to be horizontally compressed, so I am wondering if you are also losing parts of the image on each side of the screen.



Indeed, that is definately the case because I took a screen shot of what the same spot of the episode looks like on the computer and there's a whole border of manga paper that is cut off of the sides on mine. I have no idea why my tv would zoom in to such a defeating extent. Even more curious is why Bakemonogatari screened fine and I thnk it's in the same format.

http://i42.tinypic.com/98gjrk.png Pic of full episode scene

I searched on the back of the box (tv) and i couldnt find any controls at all only places to insert cables.

Also I looked on the xbox to see if I could make the format for anything played through my xbox (even the dash) different but couldn't find it.

I'm going to do more googling I guess because the whole reason I wanted crunchyroll was so I could stop watching anime on my computer like I've done for years.

EDIT: I FIXED IT (wish there was a big text option lol but I as I type this I know people are thinking "youre the reason there isnt big text is obnoxious..." boo on you.)

screenie: http://i43.tinypic.com/2hqz2hl.jpg

I found this video for a different problem and used it: https://www.youtube.com/watch?v=GTISQmExGjw <--------

It reset the display setting on the console via a button combo. This vid should be stickied for real to help other people using xbox experiencing the same crap. Not CR's fault at all. I think what happened it it used to be my younger brothers and he had an HD tv so the settings were for his TV. Ahhhhhhh so happy, thanks for the help. I'm always embarrassed when I ask for help on something that I figure out myself because it means I didn't exersize enough patience and I've been a bother because of it..
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Posted 5/10/16
For anyone still having this problem: I was able to fix my TV by changing the setting called 'screen mode' to a PC, or computer setting. For whatever strange reason, my Hanspree flatscreen was cutting off the sides of the screen. Changing this setting fixed the issue. No idea why, but likely due to the stream video being in a PC format.
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