Post Reply Ano Hana not on crunchyroll site?
D2F 
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Posted 1/12/14
I can't find ano hana on the crunchyroll site, but last night I started watching it on my playstation 3 and it was there. Was it removed from the site?
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Posted 1/12/14
D2F 
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Posted 1/12/14
That has no videos though, does that mean they were removed from the site? I was just watching it on my ps3 last night.
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Posted 1/12/14

D2F wrote:

That has no videos though, does that mean they were removed from the site? I was just watching it on my ps3 last night.


Dunno about PS3, but I'm watching from my laptop and I can watch all the episodes.
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Posted 1/12/14
Shows all the videos for me. I was going to ask about location but you said you can watch it on the ps3.
D2F 
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Posted 1/12/14 , edited 1/12/14
Looks like it's a problem with just my account? Here's a screenshot http://puu.sh/6iL5c.jpg Also I'm in Canada if that matters. I tried to put it into my queue to see if I could access the videos through there, but I couldn't.
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Posted 1/12/14
Its there on my Ipod And vita I can see it
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Posted 1/12/14 , edited 1/12/14

D2F wrote:

Looks like it's a problem with just my account? Here's a screenshot http://puu.sh/6iL5c.jpg Also I'm in Canada if that matters. I tried to put it into my queue to see if I could access the videos through there, but I couldn't.


If you scroll down to the bottom of any page and look for the "Language" column, does it display the correct flag next to the word Language? (If you hover your mouse over the flag, it will tell you what country it thinks you are in)

The site may not be detecting your location correctly.

Have you tried logging out and logging back in?

D2F 
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Posted 1/12/14

-Chris311- wrote:


D2F wrote:

Looks like it's a problem with just my account? Here's a screenshot http://puu.sh/6iL5c.jpg Also I'm in Canada if that matters. I tried to put it into my queue to see if I could access the videos through there, but I couldn't.


If you scroll down to the bottom of any page and look for the "Language" column, does it display the correct flag next to the word Language? (If you hover your mouse over the flag, it will tell you what country it thinks you are in)

The site may not be detecting your location correctly.

Have you tried logging out and logging back in?



It correctly detects my location as Canada, and I just tried logging out and logging back in, but there are still no videos.
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Posted 1/12/14 , edited 1/12/14

D2F wrote:


-Chris311- wrote:


D2F wrote:

Looks like it's a problem with just my account? Here's a screenshot http://puu.sh/6iL5c.jpg Also I'm in Canada if that matters. I tried to put it into my queue to see if I could access the videos through there, but I couldn't.


If you scroll down to the bottom of any page and look for the "Language" column, does it display the correct flag next to the word Language? (If you hover your mouse over the flag, it will tell you what country it thinks you are in)

The site may not be detecting your location correctly.

Have you tried logging out and logging back in?



It correctly detects my location as Canada, and I just tried logging out and logging back in, but there are still no videos.


Then my next suggestion is to use the Contact Us page to get a hold of support.

http://www.crunchyroll.com/help?topic=contact

Canada is still listed as a country for the media source which means that it should show up for people in Canada, so this problem may be an issue with your account.

One more thing you can try is clearing your browser history, cache, and cookies. You can also try a different browser and see if the videos show up there.
_JAD3N 
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Posted 1/12/14

D2F wrote:
It correctly detects my location as Canada, and I just tried logging out and logging back in, but there are still no videos.


I'm a Canadian user, and I'm also able to watch Anohana! You may want to contact CrunchyRoll, as this doesn't seem like a standard problem.

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Posted 1/12/14
Also a Canadian user with the same issue - Anohana episodes show up on my PS3 and Roku 3 but I see no videos on the website. I never brought it up because I don't actually stream videos on my computer.
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