Post Reply Accidentally cancelled premium membership! HELP!
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Posted 1/16/14 , edited 1/16/14
Ok so I went to turn off the automatic renewal, because I didn't want my credit card automatically charged. When I clicked "turn off automatic renewal" it cancelled my entire pre-paid premium membership! I paid for a year and it was set to expire December of 2014. Please give me my premium membership that I paid for back, and turn off automatic billing! I did not want to cancel my premium membership!!!

Please help me :(

I did message support, so hopefully they can resolve my problem....
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Posted 1/16/14 , edited 1/16/14

CertainRailgun wrote:

Ok so I went to turn off the automatic renewal, because I didn't want my credit card automatically charged. When I clicked "turn off automatic renewal" it cancelled my entire pre-paid premium membership! I paid for a year and it was set to expire December of 2014. Please give me my premium membership that I paid for back, and turn off automatic billing! I did not want to cancel my premium membership!!!

Please help me :(

Please contact customer support directly using the Contact Us link. They can help with this.

Just noticed that you said you'd already done that. I'm sure they will be in touch soon. Please be sure to check your email (not your CR PM inbox) for their reply.
16005 cr points
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Posted 1/16/14
Support restored my premium status after I contacted them.
Forum mods, please delete this topic :)
Thank you!
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