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Post Reply Fix the ps3 and ps4 app's
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29 / M
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Posted 4/28/14
Anyone else find it funny that noone from the staff replies in here? I CANNOT watch anything tonight. Freezes every six seconds. Back out and try to restart the episode and crash. Step it up crunchy or I may cancel before next month. Damn easy to go back to pirating as an alternative.
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48
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Posted 4/29/14
My free trial expires in a few days, and I will not be paying.

I have a PS3 and I will not pay for a service that I feel has a chance to physically harm my console. I can only watch one episode before it locks up and I have to force a restart. One!

After having problems and coming to the forums, I find that this has been going on for months. If I knew a fix was coming, sure I'd be willing to give it a bit of time. But it is clear you've already had your time. So, you're not getting my money.
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Posted 4/29/14
Don't hold your breath, they said a fix was coming over a year ago and so far nada. Not even a time frame.
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Posted 5/15/14
The CR app for the PS4 works worse than Crackle. And Crackle is free. Sadly CR has lost my subscription.
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M / Canada
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Posted 5/16/14
What continues to amaze me more than anything is the complete and utter silence from CR on this (widely known) issue. No updates, no announcements to placate us for ANOTHER year... just silence.

So whats up CR? Are you actually doing anything about this? How about a progress report to all your paying subscribers, a little something to show us that we're not just throwing money into a black hole of corporate greed and ineptitude.

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24 / M
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Posted 5/16/14 , edited 5/16/14

noodle7 wrote:

What continues to amaze me more than anything is the complete and utter silence from CR on this (widely known) issue. No updates, no announcements to placate us for ANOTHER year... just silence.

So whats up CR? Are you actually doing anything about this? How about a progress report to all your paying subscribers, a little something to show us that we're not just throwing money into a black hole of corporate greed and ineptitude.



it really is money into a blackhole, im cancelling after this month, and not subscribing again till they get a better app for ps3
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21 / M
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Posted 5/16/14

Zewbu wrote:


noodle7 wrote:

What continues to amaze me more than anything is the complete and utter silence from CR on this (widely known) issue. No updates, no announcements to placate us for ANOTHER year... just silence.

So whats up CR? Are you actually doing anything about this? How about a progress report to all your paying subscribers, a little something to show us that we're not just throwing money into a black hole of corporate greed and ineptitude.



it really is money into a blackhole, im cancelling after this month, and not subscribing again till they get a better app for ps3


Looks like doing that is what it will take. Someone should get a petition going or something.

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Posted 5/17/14
My PS3 app always says Error when I try to log in.m Any Ideas why this is, or what I can do to fix it.
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28 / M / United States
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Posted 5/17/14
I think I'll submit to unsubscribing too. Customer service support has been terrible and plus I don't like the empty promises they make!
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Posted 12/3/14
I have been using the app on my ps3 and moved to my ps4 and its still the same as it is on ps3 it needs a few updates of fixes. I mean come on the phone app works better, but i rather watch it on my TV seeing how it'll stream fine if you start the anime from start to finish but it drops if you try to resume watching an episode that you didn't get to finish. Another thing is that all the anime on Crunchyroll don't show up for the PS apps. i try to watch anime on the phone app so as to get it to load my watch history on my PS4 but no go, seeing that the app wont even load my ques witch is a annoyance when i want to watch a certain anime, why have options like this and not have them work? Even the search option doesn't load for me. I pay for this and i know it's my choice but, i would think ya'll would have some obligation to fixing it for us that want to enjoying watching what we pay for. Please kindly fix these application mishaps for PS3 & PS4.
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Posted 12/3/14
I going to cancel after this month
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Posted 12/3/14
Hey guys I just wanted to warn the PS3 users to not use CR app on your PS3. I posted a topic a couple weeks ago about CR app killing my PS3.

I have a first generation PS3. It's actually numbered. It's PS3-752. It died when I tried to force load an episode of Bleach 3 times. It won't run anymore. It just beeps and flashes the red light if I try to turn it on. Never happened prior to running the CR app.

I've received apology emails from the CR staff before when the system crashed. They gave me like $10 for the store. I thought that was really nice. I know it's a bit much to ask for a new PS3 and I can't ever replace this generation model but it still hurts.

PS3 users beware!!
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 12/3/14

ultimaxii wrote:

I have a first generation PS3. It's actually numbered. It's PS3-752. It died when I tried to force load an episode of Bleach 3 times. It won't run anymore. It just beeps and flashes the red light if I try to turn it on. Never happened prior to running the CR app.

I suppose Arkham City killed this guy's PS3:
http://www.reddit.com/r/PS3/comments/1b56az/when_i_turn_my_ps3_on_it_beeps_3_times_and_then/

Your problem very likely had nothing to do with the CR app, and it just happened to be what you had running at the time:
http://ezinearticles.com/?The-Truth-Behind-the-PS3-3-Beeps&id=4074780

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Posted 12/3/14
I'm putting the blame on CR app because I've been playing and streaming from this system for many years, in the same place it's currently in without any hiccups whatsoever. I've been using the CR app for a long time also without any problems, but until maybe 6 months ago my PS3 began to behave like I mentioned. I assumed it was a bad patch and I eventually learned I could force the videos to play by being persistent.

What I think really happened is my NIC card (network interface card) inside the system burned hot enough to damage the GPU/CPU. My system is the first generation; my guess is that since there was no actual video being stream the GPU/CPU fans were never triggered to run. The lack of time-out error coding and cancel-operation function held the NIC card in a constant ping without any fans trying to cool the system. I remember at the time that it happened I heard no fans running and also when I put my hand on the system to turn it back on the outer shell was extremely hot. Hotter than I've ever felt in that spot.

It's really a combination of hardware/software not talking to each other correctly. My suggestion to CR is to add in time-out error coding to prevent the NIC card from waiting 10 minutes at a time for a signal. Also a cancel operation for while the NIC is pinging is needed. There really is just no error coding in the app. The oddest part is that prior to 6 months I really had no problems at all.
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25 / M / Ohio
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Posted 12/22/14
So, just got a PS4 for christmas. Crunchyroll is the first app I install and it doesn't work. I have more than a dozen series in my queue and nothing plays. I hit play and it just goes to the watch screen but the video never loads. This is ridiculous.
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