Post Reply PS3/PC issues
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Posted 2/7/14 , edited 2/7/14
I've been having problems both with the PS3 app (which I have heard gripes about from others, as well), and on my PC. I just cancelled my premium membership, because this has been an issue for me for a few months now. Videos, on average, will take between an hour and two hours to load even halfway, and the app is just riddled with bugs (constant crashing of both the app and system, video desyncs from audio, etc). I know part of the issue lies with my terrible ISP, but other streaming services work just fine, and It's hard to want to wait two hours just to watch half of an episode when I could go to another site and have one loaded it 10-15 minutes. I'd love to re-subscribe, and support the site, but these issues are just a deal breaker for me :/
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Posted 2/7/14

strangleroot wrote:

I've been having problems both with the PS3 app (which I have heard gripes about from others, as well), and on my PC. I just cancelled my premium membership, because this has been an issue for me for a few months now. Videos, on average, will take between an hour and two hours to load even halfway, and the app is just riddled with bugs (constant crashing of both the app and system, video desyncs from audio, etc). I know part of the issue lies with my terrible ISP, but other streaming services work just fine, and It's hard to want to wait two hours just to watch half of an episode when I could go to another site and have one loaded it 10-15 minutes. I'd love to re-subscribe, and support the site, but these issues are just a deal breaker for me :/


It still shouldn't take 15 minutes to load a video, so you might not have sufficient bandwidth for CR's player.

Post results from http://speedof.me and http://pingtest.net to better help people troubleshoot your issues.
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Posted 2/8/14
Here are the results of the bandwidth test. http://speedof.me/show.php?img=140208124840-30264.png
The Wise Wizard
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Posted 2/8/14

strangleroot wrote:

Here are the results of the bandwidth test. http://speedof.me/show.php?img=140208124840-30264.png

Are you on a cellular connection? The reason I ask it because that is the only time I've seen an upload speed that was faster than the download speed on a properly functioning connection.

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Posted 2/9/14

TheAncientOne wrote:


strangleroot wrote:

Here are the results of the bandwidth test. http://speedof.me/show.php?img=140208124840-30264.png

Are you on a cellular connection? The reason I ask it because that is the only time I've seen an upload speed that was faster than the download speed on a properly functioning connection.



Nope, I'm on my home connection.
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Posted 2/9/14 , edited 2/9/14

strangleroot wrote:

Nope, I'm on my home connection.


And you're using a wired connection for both PC and PS3? Do you know what your internet service is supposed to be providing you? Do the results of the speed test seem in line with that? If not, I would contact your provider and see if they can help with your connection.

2MB/s is pretty slow, but I had no trouble on 3MB/s in the past, so not entirely sure that's the problem either. Try going to your account settings here: https://www.crunchyroll.com/acct/?action=video and put it on the lowest video quality, then try watching an episode on your PC. If it doesn't work on the lowest quality setting, I would think something is wrong with your connection.
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Posted 2/9/14

filiadragongurl wrote:
And you're using a wired connection for both PC and PS3? Do you know what your internet service is supposed to be providing you? Do the results of the speed test seem in line with that? If not, I would contact your provider and see if they can help with your connection.

2MB/s is pretty slow, but I had no trouble on 3MB/s in the past, so not entirely sure that's the problem either. Try going to your account settings here: https://www.crunchyroll.com/acct/?action=video and put it on the lowest video quality, then try watching an episode on your PC. If it doesn't work on the lowest quality setting, I would think something is wrong with your connection.


No, I'm using a wireless connection for both. I will test wired connection on my desktop to see if my loading time improves. I'll also check with my provider on what I'm supposed to be supplied in terms of connection speed. I'll post back with the results, thank you!
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Posted 2/11/14

strangleroot wrote:
I'll post back with the results, thank you!


I'm anxious to hear if wiring your connection helped. I look forward to hearing how it went
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