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Post Reply Cr loading problems
65065 cr points
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42 / M / So Cal, USA
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Posted 2/9/14
Here's my relatively simple test to determine if it's your end or something else.

Try firing up a video during off peak hours, something either really late at night or very early morning on a weekday. Try the same video during a time you traditionally have issues, like the weekend or weekday evening during "prime time."

You can probably draw some obvious conclusions by the simple test. If the video plays fine during off peak, then it's *probably* not your setup. If you still have issues at, say, 2am on a wednesday, then you need to reconsider your rig. I realize it's not always practical to do this for some people, but it's at least worth trying once if it answers questions.

One of the big problems with Crunchyroll is that they do not buffer a lot of video and they also give you no indication of how much video has been buffered. So even if you start a video and then immediately pause, it will do you no good. My understanding is that it's due to licensing restrictions and to minimize the effect of piracy. Yes, pirates still manage to get clean videos out there for distribution shortly after release, so how do they manage it when the average user can't? I'll leave that very lengthy discussion/explanation out for now. If you're so inclined to find out why, I'm sure some internet searching will reveal the answer to that but it would be rather inappropriate to talk about that here.

To minimize some of the video play issues, I wish Crunchyroll would at least release some data about when their servers are most heavily utilized. Just a simple graph of server activity or load over the course of a week. With that least that information on hand, I could adjust my own viewing habits to eliminate variables to a smooth playback experience.
Posted 5/9/14
Hello! My friend and fellow Crunchyroll user hickey1992 hasn't been able to access his account for these past two days (the page will not load, or will partially load, though he cannot access any shows). It was briefly possible to access his account through a different region (crunchyroll.ca) but no other region URLs have been functional. (Other websites are fully accessible and we have also tried accessing the website unsuccessfully through tablet and phone). Any assistance or advice would be much appreciated : ) I am posting on his behalf, since it is impossible for him to access the site.
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30 / M / Dallas, TX
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Posted 5/9/14

Sophiekat89 wrote:

Hello! My friend and fellow Crunchyroll user hickey1992 hasn't been able to access his account for these past two days (the page will not load, or will partially load, though he cannot access any shows). It was briefly possible to access his account through a different region (crunchyroll.ca) but no other region URLs have been functional. (Other websites are fully accessible and we have also tried accessing the website unsuccessfully through tablet and phone). Any assistance or advice would be much appreciated : ) I am posting on his behalf, since it is impossible for him to access the site.


Even if he can't log in, he should still be able to access the /contact page, filling out the form, and hitting Send.
Posted 5/9/14 , edited 5/9/14
Awesome! Thank you. Have forwarded the contact form link
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