Post Reply Unable to Authenticate
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Posted 2/9/14
After many months of searching, I've found where I can update my credit card on Crunchyroll. However, much to my displeasure I've run into another problem. After I entered everything, the site informed me that the information has been saved but was unable to authenticate. I'm so close to crying, its not even remotely funny. I hope this gets answered before the 30 day free trial I was offered expires..

PLEASE HELP.
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Posted 2/9/14

lilshirolover wrote:

After many months of searching, I've found where I can update my credit card on Crunchyroll. However, much to my displeasure I've run into another problem. After I entered everything, the site informed me that the information has been saved but was unable to authenticate. I'm so close to crying, its not even remotely funny. I hope this gets answered before the 30 day free trial I was offered expires..

PLEASE HELP.


/contact Customer Support for help. Double-check with your bank to make sure the billing address on file matches what you're entering on CR. If it's a pre-paid card, that may not be able to verify through CR's billing system.
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