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Post Reply Continued Crashing
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Posted 2/16/14
Occasionally, but far too often for a paid service, my Crunchyroll Ap freezes up and crashes my PS3 forcing me to do a hard reboot and then restore my system because it was corrupted in the process. I do not understand how this can continue as I know I am not the only one with this problem and this is endangering my PS3 and really putting a damper on my ability and desire to watch anime while relaxing.

I do not use paid programs much because I worry that this exact sort of thing will happen. If this continues than I can't risk my PS3 by paying for something that might break it!
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34 / M
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Posted 2/17/14
I crash multiple times a day. Right now shows aren't even loading.

Instead of doing a hard reboot, Press the PS3 power button and let it shut itself off.
At least that's what works on my PS3 Slim so I'm not just doing a hard shutdown every time.

But seriously, I'm thinking about canceling my subscription too, if I can't get shows to play when I want to watch them.
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27 / M / Boston, MA
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Posted 2/19/14
The past week or more it keeps crashing my PS3. Not just the app. Gotta hold the power button to reset. One time that didn't even work. Had to unplug it. May have to do w/ the latest PS3 system update. Made the already crash prone CR app even more unstable?
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34 / M / USA
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Posted 2/20/14
Can't watch videos at all now. Most of the time video lists are "unable to retrieve data" and when it tries to load a video the "chime of doom" happens and the system completely crashes.
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Posted 2/20/14 , edited 2/20/14
Can we get a responso from a staff member? Ww are paying customers why we must be subjected to this kind of crap on the ps3 app?
If I cancel my 1 year subscription I get returned the money from the next 11 months I havent used?
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Posted 2/20/14
I'm having the same problems. Most of the time, the app will simply list "unable to retrieve data", requiring me to quit and restart the app. If my queue actually loads, then attempting to play an episode will result in a "beep", followed by a blank screen and an unresponsive console. I've repeated this process of trying to access content six times in the past half-hour - the last two times, just trying to load the app caused the beep/crash. Is there any information on this? Are the servers just getting hammered too much to function?
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Posted 2/21/14
I can't even use the app on my ps3 anymore. Every time i try to open it up my ps3 crashes. i just started having this problem today.
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Posted 2/22/14
I'm having the exact same problem with my slim PS3. App gets to the Crunchyroll loading screen, loads for a second, goes black, then grey, then I get the "beep" and my console locks up. I have to press the power button to restart.
jmofat 
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Posted 2/22/14
ps3 app is a POS which they don't seem to care to fix. panasonic app is rainbows and unicorns, haven't had any problems with it since I started using it.
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Posted 2/22/14

mrnewbielol wrote:

I can't even use the app on my ps3 anymore. Every time i try to open it up my ps3 crashes. i just started having this problem today.



Bright_Future wrote:

I'm having the exact same problem with my slim PS3. App gets to the Crunchyroll loading screen, loads for a second, goes black, then grey, then I get the "beep" and my console locks up. I have to press the power button to restart.


I had been seeing more complaints like this recently so checked my PS3 app last night and it still opens, though I didn't try playing anything. Anyway, here's one suggestion that may help you...?

It's possible that something in your queue is not loading properly and crashing the app before it gets a chance to start. Try to move the first couple of things to later in your queue using the website and see if the PS3 app will load. If you're willing to go extreme, try deleting your whole queue and that might fix it too. Good luck!
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Posted 2/22/14 , edited 2/22/14

filiadragongurl wrote:


mrnewbielol wrote:

I can't even use the app on my ps3 anymore. Every time i try to open it up my ps3 crashes. i just started having this problem today.



Bright_Future wrote:


I'm having the exact same problem with my slim PS3. App gets to the Crunchyroll loading screen, loads for a second, goes black, then grey, then I get the "beep" and my console locks up. I have to press the power button to restart.


I had been seeing more complaints like this recently so checked my PS3 app last night and it still opens, though I didn't try playing anything. Anyway, here's one suggestion that may help you...?

It's possible that something in your queue is not loading properly and crashing the app before it gets a chance to start. Try to move the first couple of things to later in your queue using the website and see if the PS3 app will load. If you're willing to go extreme, try deleting your whole queue and that might fix it too. Good luck!


It won't even load data when the app finally loads. On my third try I got the menu to load last night. I got an error that it couldn't load the data for my queue. I used the search to get to the show I wanted (Gurren Lagann). The search wouldn't work after a few tries. Finally, results came up. After that, the show's page wouldn't load. Several tries later - and 40 minutes after I started this whole process - I was able to select an episode.
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29 / F
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Posted 2/23/14

Bright_Future wrote:
It won't even load data when the app finally loads. On my third try I got the menu to load last night. I got an error that it couldn't load the data for my queue. I used the search to get to the show I wanted (Gurren Lagann). The search wouldn't work after a few tries. Finally, results came up. After that, the show's page wouldn't load. Several tries later - and 40 minutes after I started this whole process - I was able to select an episode.


The main problem is a memory leak in the app, so the longer the app is running the more likely it will not work. That's why I suggested changing or deleting your queue in case there is a show it is having trouble loading. (I've had it crash before due to a particular show in my queue it couldn't load.) If it's able to load up without queue issues, you should have an easier time getting where you need to as long as it doesn't run too long and as long as you don't scroll too much or too fast through anything. Yeah, it's a pain, I know...

I've been dealing with the issues by making sure the show I want to watch is first in my queue (just one button press to start watching once loaded) and always stopping and quitting the app after one episode. For me, I can get by without crashing my PS3 this way. Until we get an update, I think we're stuck with the way things are, so I hope you can figure out a way to work around the loading issue!
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Posted 2/27/14 , edited 2/27/14
I'm having the exact same problem with my slim PS3. App gets to the Crunchyroll loading screen, loads for a second, goes black, then grey, then I get the "beep" and my console locks up. I have to press the power button to restart. If this isn't resolved very soon, I won't be paying for something that isn't working or that I'm not using. Love Crunchyroll but not to the point of being ignored when there is so much people having the same problem.
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Posted 2/28/14

Lucifer_hawk wrote:

I'm having the exact same problem with my slim PS3. App gets to the Crunchyroll loading screen, loads for a second, goes black, then grey, then I get the "beep" and my console locks up. I have to press the power button to restart.


Did you try removing the first few shows from your queue? I've had it crash right away before due to a show it didn't like loading. The first show and maybe the next two that show on the first screen need to be loaded when it first starts up, so if there's a "problem show" there, that could cause it to crash right away. I know it particularly doesn't like extremely long running shows like Bleach, but there might be a few other normal length ones it doesn't like too. Hope this might help you temporarily.

I haven't had this problem in a while, but do have to tread carefully and only watch one episode before quitting and restarting the app in order to avoid crashing. Definitely not a good thing, but I use it seldom enough that I haven't gotten too enraged yet...
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31 / M / Not-so-sunny Cali...
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Posted 2/28/14
Hey, everybody. I just wanted to let all of you know that we're checking every thread that gets posted in these forums. We're well aware of the problems with the PS3 app, and they're working hard to get a fix out (I know, it's been a while).

I use the PS3 app for almost all my CR watching, so I know how frustrating it can get. A lot of the suggestions folks are giving are helpful, and I'm finding it works okay when I restart it every three or four episodes (when the framerate starts to chug or there's audio sync issues). It's become like clockwork now--"oh, framerate issues? *sigh* Back out, restart, next episode..."
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