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Post Reply crunchyroll not working on apple tv ?
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Posted 2/19/14
dose anyone have same problem with crunchyroll in apple tv ?? when i try open it it says "crunchyroll is unavailable now ,try again later "
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Posted 2/19/14
It could be maintenance. I'm not at home so I can't test my tv but It happened a month or two ago and within a couple hours it was working again.
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Posted 2/23/14
Mine works on iPad and Mac but not Apple TV. Strangely I can't even airplay from the iPad app to Apple TV
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Posted 3/2/14
Having the same problem here, too...

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Posted 3/3/14
I've been having all sorts of problems from any iOS device.. AppleTV or iPad, and this is via Comcast. Any ideas on when this might be addressed?
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40 / M / Minnesota, USA
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Posted 3/3/14
I've had this issue with Netflix, but not Crunchyroll. Try unplugging your AppleTV for a minute and then plug it back in. That's has been what works with Netflix.
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Posted 3/4/14
Yeah, unplugging it doesn't help. Btw, I'm on Verizon.
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Posted 3/4/14
Just checked with Verizon. Verified no issues on their end. Noticed that ALL devices experienced issue (playstation, Apple TV and xbox wired + wireless iPad). I even experienced an issue getting to their website at the same time. I did check to see if earlier shows from older seasons had an issue and they would play, just the new season had an issue playing. Although menu was slow to load. Would be nice if other folks could also confirm.
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30 / M / Dallas, TX
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Posted 3/4/14

temple12 wrote:

Just checked with Verizon. Verified no issues on their end. Noticed that ALL devices experienced issue (playstation, Apple TV and xbox wired + wireless iPad). I even experienced an issue getting to their website at the same time. I did check to see if earlier shows from older seasons had an issue and they would play, just the new season had an issue playing. Although menu was slow to load. Would be nice if other folks could also confirm.


They're unlikely to come out and tell you there is an issue, because from their end, everything is connecting just fine. It's just that there isn't sufficient bandwidth for all the users who are trying to access these servers at the same time.
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Posted 3/5/14 , edited 3/9/14
You're right.... After some routine network ping tests, CR provided this very respectful but mostly useless form letter....

"Hello,
Thank you for your follow up and providing the requested details for us to research your connectivity issues further.

Sincere apologies for the issues you are encountering, and thank you for your patience as we have worked to troubleshoot them.

At this point there are unfortunately no further steps that we can take to resolve your issue at this time. I will pass your information and test results onto our Operations Team.

However, we would like to let you know that issues you are encountering have been known, and we are actively working on multiple solutions to provide you a better streaming experience in the future. We are currently working to enhance our Flash Player, so as to remedy the playback problems described.

We are also adding additional CDNs to help provide more robust serving, and a physically closer servers to your PC for when you do stream our content.

Our Operations Team is hard at work to bring you these enhancements in the near future, and we again appreciate your patience as we work on improving your connectivity experience. In the meantime, if you have a mobile, console, or set top box device you may experience better connectivity when watching our content through a Crunchyroll app.

Thank you for supporting Crunchyroll, as well as the Anime Industry. Please let me know if there is anything at all I can further assist with.

Regards,

Customer Support
Crunchyroll, Inc. "

Would have been nice to have something to point to, but pretty much says to me suck it up until it gets sorted. Which is an answer. Of sorts.
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Posted 3/7/14 , edited 3/7/14
I've had the same problem for the last couple of weeks too. (From the UK)
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Posted 3/10/14
Yeah, still no improvement. In fact, I'd say it's worse since now there seems to be no time of day I can watch the new seasons shows without an issue.
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22 / M / United States
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Posted 3/10/14 , edited 3/10/14

temple12 wrote:

Yeah, still no improvement. In fact, I'd say it's worse since now there seems to be no time of day I can watch the new seasons shows without an issue.


I also dislike that message they give. Not only is it a copy and paste that we've seen way too many times now, these promises for a better streaming experience haven't been made factual yet...in fact, CR has made MANY promises that have not yet been fulfilled. My patience is at its course unfortunately.
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Posted 3/11/14
Just checked. Sadly enough, it's working at this time of day on my Apple TV - 9am. Also checked on a laptop and it's working there. Will check tonight again.
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Posted 3/11/14
Ok, confirming.... Laptop works now but all the other devices won't even start a stream.
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