Post Reply Cancel Membership No Working For Me
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Posted 2/28/14 , edited 2/28/14
I've been trying to cancel my current membership to save money for a bit, but when submitting it after filling the mandatory feedback survey I end up on a blank page here: http://www.crunchyroll.com/?a=formhandler

I need to stop all recurring payments before it renews on March 2nd but the site simply won't allow me to.

Edit: oh, typo in the title. GG.
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Posted 2/28/14
Was the typo "No"? You really meant not? HARHARHAR

Posted 2/28/14
Same problem here, have been unable to cancel my recurring payments.
Your problem isn't isolated.
Does anyone know any other way to cancel payments?
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Posted 2/28/14 , edited 2/28/14

Forgara wrote:

I've been trying to cancel my current membership to save money for a bit, but when submitting it after filling the mandatory feedback survey I end up on a blank page here: http://www.crunchyroll.com/?a=formhandler

I need to stop all recurring payments before it renews on March 2nd but the site simply won't allow me to.

Edit: oh, typo in the title. GG.


fullxion wrote:

Same problem here, have been unable to cancel my recurring payments.
Your problem isn't isolated.
Does anyone know any other way to cancel payments?

If by chance you subscribed through Apple/iTunes you'll need to cancel through them

If not, then contact support directly using the Contact Us link

ETA -- I just got a formhandler error submitting this reply, so it sounds like there may be some glitchy stuff going on in general

Another ETA: Latest info about this issue is here: /forumtopic-840813/crunchyrollcom-site-issues#45888647
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Posted 2/28/14
I received an e-mail from paypal saying the recurring payments had been suspended http://imgur.com/iPVR8Re

However, my account status here on Crunchyroll still showed the same active status. I went and tried out the cancelation form again and it's working today.

Thanks!
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