Post Reply About the video quality of some shows
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Posted 2/28/14 , edited 2/28/14
Hello, I'm not sure where to post this, it's about the technical aspects of some video files, if you know a better category where I should post this please let me know.

Recently I've noticed some glitches in Saki season one, especially in episode 03 where the glitch is more distracting than the other episodes, it's a problem related to the encoding settings, I think it was converted from 60i to 24p using unusual settings, you can see the deinterlacing filter used was not working very well, for example some scenes in the opening (diagonal lines on the chairs/blackboard in 1st picture and around the hands in 2nd picture):

Other than that there're duplicate frames, this causes an "hiccup" effect to the playback, it's very noticeable in the beginning of episode 03 when the visual rotates from the roof to the floor and always in the opening from 1:11 to 1:21 it looks like the player is lagging but it's actually unrelated to the decoding process, it was happening at every resolution avilable SD/1080p when I watched it some day ago and to be honest I captured a short clip form the RTMP stream to check the file properties (please understand I'm just trying to report a problem), the frame rate is 24 while it usually recommended to be 23,976 if it was converted from 60i, I don't know what's the format of your source video files, but since they're coming from Japan I guess they're probably 60i NTSC at 29.970 fps, so if it needs to be converted to 24p for playback compatibility, then it should be 23.976 instead of 24.

That's all I wanted to point out in this post, I've worked as amateur in the past with some transport streams, avisynth and other encoding related stuff but nothing on professional level, so I think I cannot help with anything else, other than the stuff I wrote in this post.

Thanks for your patience and for reading this post.
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Posted 2/28/14

randommangaguy wrote:

Hello, I'm not sure where to post this, it's about the technical aspects of some video files, if you know a better category where I should post this please let me know.

Recently I've noticed some glitches in Saki season one, especially in episode 03 where the glitch is more distracting than the other episodes, it's a problem related to the encoding settings, I think it was converted from 60i to 24p using unusual settings, you can see the deinterlacing filter used was not working very well, for example some scenes in the opening (diagonal lines on the chairs/blackboard in 1st picture and around the hands in 2nd picture):

Other than that there're duplicate frames, this causes an "hiccup" effect to the playback, it's very noticeable in the beginning of episode 03 when the visual rotates from the roof to the floor and always in the opening from 1:11 to 1:21 it looks like the player is lagging but it's actually unrelated to the decoding process, it was happening at every resolution avilable SD/1080p when I watched it some day ago and to be honest I captured a short clip form the RTMP stream to check the file properties (please understand I'm just trying to report a problem), the frame rate is 24 while it usually recommended to be 23,976 if it was converted from 60i, I don't know what's the format of your source video files, but since they're coming from Japan I guess they're probably 60i NTSC at 29.970 fps, so if it needs to be converted to 24p for playback compatibility, then it should be 23.976 instead of 24.

That's all I wanted to point out in this post, I've worked as amateur in the past with some transport streams, avisynth and other encoding related stuff but nothing on professional level, so I think I cannot help with anything else, other than the stuff I wrote in this post.

Thanks for your patience and for reading this post.


When simulcasting first started taking off, a lot of the Japanese companies didn't really know how to encode for the web. It's likely the error you describe (pictures aren't working, by the way) are in the source video file CR was provided with, and at this point, it's unlikely to be rectified.
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Posted 2/28/14 , edited 2/28/14


I don't know what agreements there're with the sources but I think it's not related to the companies providing the files, because I've seen the same fps glitch in other shows (even the most recent ones) from different licensors too, I've reuploaded the pictures on imgur, this should work:
http://imgur.com/a/1pCFe#0

The encoding mistake is quite evident with Saki, why is it unlikely to be rectified? I think it's in the licensors' interests to provide decent quality files, if I had to decide to buy the DVD with my impressions of Saki based off the CR streaming version, most likely I wouldn't buy it, I know that the animation quality is a lot better than this but, who doesn't know anything about formats and conversions (many CR users don't) most likely won't spend any money on it. Also CR is paying the license for Saki, I guess, isn't it a right of CR to request appropriate source files?

By the way, is anyone related to the encoding team of CR going to read this forum, or should I send a support ticket? because I'd like this message to reach at least someone who knows in depth about the CR technical side, like an engineer for example.
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Posted 3/1/14
You are providing a report about a gitch in crunchyroll's video player. Since this is telling CR about the problem and you are telling them "How they can make it better" to a degree, you should be fine. Anywho, back to why I was gonna post a reply here.
This problem can be found in more than those videos you provided, it occurs from time to time in almost any series on Crunchyroll in a episode or more of the series. I agree, this does get bothersome to see, especially since I can watch those episodes else where (illegal and legal sites) where these problems do not occur as often.
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Posted 8/2/14 , edited 8/2/14
So, 6 months have passed and no news? when are you going to replace the old shows that were encoded wrongly? Saki was licensed like 5 years ago, did you even try to get in touch with the raw provider in order to resolve the quality issues?

Now I wonder, why can't Crunchyroll just hire a dedicated after-release quality checker? someone who goes around the site checking video quality and making sure that the encode didn't have any glitches, if you really have 300'000 subscribers, I can't believe you've no funds to pay one more person.

I'm starting to think you guys don't care at all about quality as long as you get it licensed... is that ok? do you think a service with these standards will ever stop people from joining the dark side? (don't answer me, answer the questions for yourselves).

That's all, do whatever you feel, I'll soon be gone from this site and never come back again so don't worry about me, I'm just an unimportant nameless dark sider that gave you a chance... and was disappointed. When the season ends, it's good bye, will stay here just to be your "one more viewer in the stats" till then.
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Posted 8/2/14 , edited 8/2/14


While.. i think you might be slightly overreacting. I understand the want for perfect quality. I dont think it has anything to do with their attitude towards customers what so ever. Working in technical support on a site like this is an extremely tedious and strenuous job. I used to work as a tech support Mod on a private streaming site created by a friend for his university, and it was quite a bother to have to deal with every bodies problems.

If you dont report the problem to them, how are they supposed to know about the issue?

Of-course they can hire someone, but what if that person doesn't pick up on that minute detail? people will still complain.

I have no idea about the corporate structure of CR, but i think they do a pretty great job at providing quality shows at a quality price.

Those pictures seemed to be very insignificant visual glitches. Which really shouldn't be that much of a bother to the majority of customers, unless they are specifically looking for something to complain about.

Also, that was not a Mod who answered you, it was a regular user. From the end of your comment, you made it seem as if a mod was telling you they were not doing anything about it. Have you tried the "Contact us" button?
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Posted 8/2/14 , edited 8/2/14


I did report in details about the problems half a year ago and kindly wrote this post with dedication, consideration and a constructive feedback. If you cannot see the awful quality and interlacing glitch after this comparison:
https://imgur.com/a/Lptpr

I don't know what to tell you. Just because you paid for it, that doesn't make it automatically better.

Any by the way, I wasn't asking to that user who answered me, I was asking to Crunchyroll in general I bumped this post for that reason alone.
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Posted 8/2/14

randommangaguy wrote:



I did report in details about the problems half a year ago and kindly wrote this post with dedication, consideration and a constructive feedback. If you cannot see the awful quality and interlacing glitch after this comparison:
https://imgur.com/a/Lptpr

I don't know what to tell you. Just because you paid for it, that doesn't make it automatically better.


When you say "TV," do you mean fansubs? Because most fansubs go through a lot of filtering before being released, and may not accurately reflect the video quality of the original television broadcast.
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Posted 8/2/14 , edited 8/2/14


I know what I'm talking about, did you even read the first post? my reply was a continuation of the first post, I've already explained ALL techincal details there.

It doesn't matter how you look at it, that screenshot from Crunchyroll is clearly falwed as hell, if you don't believe me then ask someone from doom9 or videohelp to verify what I am saying here.
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Posted 8/2/14
I don't really get why you're so bothered by this quality problem. I understand your point, but after a bit of reading, I can't help but think that you just need attention. Honestly, why are you making such a big deal out of this? I've seen it and it doesn't bother me at all. Although, I must say, it's weird seeing pixel art-like outlines in anime.
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Posted 8/2/14 , edited 8/2/14

tlegoman wrote:

I don't really get why you're so bothered by this quality problem. I understand your point, but after a bit of reading, I can't help but think that you just need attention. Honestly, why are you making such a big deal out of this? I've seen it and it doesn't bother me at all. Although, I must say, it's weird seeing pixel art-like outlines in anime.


Are you kidding me? that quality might not bother you but it bothers me and anyone who knows that the neet hikikomori kids from the fansubs groups can make better video encoding than a millionaire corporation that is cr, and YES I'm screaming for attention after 6 MONTHS with no damn answers, if you said I was an attention whore, I'd agree, yes I'm whoring for attention because this bothers me, very much. Any problems with that?

I'm going off now, so flame and troll all you want while I'm not here, have fun (it still won't change reality though).
Polysyllabic Support Lead
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Posted 8/2/14
Hey everybody, sorry we haven't been in contact about this. Our engineers are aware of the issue with Saki, but unfortunately we don't have an immediate timeline in place. Please stay tuned, though, and we'll try to keep you updated as things develop.
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Posted 8/15/14

Anonymooo wrote:

Hey everybody, sorry we haven't been in contact about this. Our engineers are aware of the issue with Saki, but unfortunately we don't have an immediate timeline in place. Please stay tuned, though, and we'll try to keep you updated as things develop.


5 years... it's about time, I guess they're going to replace all the other problematic files after Saki, even if nobody ask them, right? or maybe they'll still be waiting for yet another complaining user to spam the forums for every single glitched episode? I hope it's not the case, CR wants the monopoly on anime after all, if I were a japanese licensor I wouldn't be happy to know that our largest (and potentially exclusive) international licensing partner cannot even release my content in decent quality.

I'll try to think positive and believe all the problems will disappear one after another, so I thank you for answering me, even if after 6 months, and wish you good luck.
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Posted 8/15/14
LOL, I complained about this back in 2012. http://www.crunchyroll.com/forumtopic-432774/naruto-shippuden-episode-91-simulcast?pg=8#21137239

I know at least Shugo Chara, Skip Beat and Gintama all had some horrific encodes that were never corrected.
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Posted 8/15/14

DigitalDeviant wrote:

LOL, I complained about this back in 2012. http://www.crunchyroll.com/forumtopic-432774/naruto-shippuden-episode-91-simulcast?pg=8#21137239

I know at least Shugo Chara, Skip Beat and Gintama all had some horrific encodes that were never corrected.


Looks like if you don't complain with passion they don't even "meh" about it and they simply ignore everything.
It's funny that if a fansub released something with such horrible quality, everyone would bash them to oblivion (hadena, just to mention one), meanwhile if you try to complain about the quality of cr, then "you're a jerk". Logic at work. In the "dark side" when there're similar problems I can just move on to a different fansub or source, but that's something I cannot even consider on the "bright side" because cr is getting the exclusive of almost everything recently and all the other sites are not even avilable in my region anyway.
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