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Posted 2/28/14 , edited 2/28/14
Last night a purchased another month of premium membership only to find it wasn't added to my account, yet the money was taken from my paypal. So I've been trying to email support all morning but once I type up everything and then try to send it I end up on a white page like this -http://i.imgur.com/DvHxFRO.png

I've been trying to find another way to contact someone but with no luck. Can someone please help me?
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Posted 2/28/14 , edited 2/28/14
I've just experienced the same exact thing, I bought subscription with CR bucks, my account was charged, no premium was added, and I was sent to the same link and white screen. I tried contacting customer service, but it just sends me to the same exact link with the white screen. Help please.
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Posted 2/28/14

ImAbusive wrote:

Last night a purchased another month of premium membership only to find it wasn't added to my account, yet the money was taken from my paypal. So I've been trying to email support all morning but once I type up everything and then try to send it I end up on a white page like this -http://i.imgur.com/DvHxFRO.png

I've been trying to find another way to contact someone but with no luck. Can someone please help me?


Naroso wrote:

I've just experienced the same exact thing, I bought subscription with CR bucks, my account was charged, no premium was added, and I was sent to the same link and white screen. I tried contacting customer service, but it just sends me to the same exact link with the white screen. Help please.


Latest info about this issue is here: /forumtopic-840813/crunchyrollcom-site-issues#45888647
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