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Post Reply Crunchyroll.com - Site Issues
37 cr points
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19 / M / The Reality known...
Online
Posted 20 days ago
On my profile I am a free member. In my settings I am a Premium Member. In Real Life I am confused.

It won't let me buy Premium Membership, when I Try it says "You are not eligible because you already used a Free Trial or are currently a Premium Member." Or something like that. I think you're glitched out. I did use the Free Trial but that was Months ago. I recently cancelled my Premium Plus Membership to cut costs, that's when this all started. When I try to cancel it in settings either it gives me a pop up saying something along the lines of It will be cancelled on July 7 2016. That was yesterday! Or when I go to fill out the Cancel Survey, after I'm done it will say, "Thank you for the response. Your membership cannot be cancelled at this time. Your membership will not be cancelled until you-" I forgot the exact words, I think it has something to do with the submit button at the bottom. I pressed it! A bunch of Times! Like THREE times!
Otter Modder
42242 cr points
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23 / M / Florida
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Posted 20 days ago
If you /contact support directly, they can get you all sorted out.
18 cr points
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Posted 19 days ago
Okay then, so I have been dealing with premium errors since the free trial ended two days ago. I purchased a 3 month premium gift for myself, and redeemed it. I logged in today, and saw that I was set back to a normal member, and my videos all had ads on them, which I paid 19.95 to have removed. This should not be happening to people who buy premium with real money.
20010 cr points
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Posted 18 days ago
Getting error message trying to update billing method to continue membership subscription.
18228 cr points
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M
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Posted 17 days ago

ChiGirl29 wrote:

Getting error message trying to update billing method to continue membership subscription.


Same here. I got a new card and need to update my info, but I keep getting an error.
5005 cr points
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Online
Posted 23 hours ago
HELP!! I need to update my billing and I keep getting an error message on the billing page.
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