Post Reply Spanish sub only
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Posted 3/14/14
Crunchyroll anime viewing app for Android is playing all my anime in Spanish subs, when I have English(US) checked as main language. Someone please help I been trying to watch Kill la Kill for the past hour.
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Ezgi 
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Posted 3/14/14

EngiThreePiece wrote:

Crunchyroll anime viewing app for Android is playing all my anime in Spanish subs, when I have English(US) checked as main language. Someone please help I been trying to watch Kill la Kill for the past hour.


First, please try unlinking your Android device from your account. Click the link below and click deactivate next to Android.
https://www.crunchyroll.com/acct/?action=devices

Then can you please scroll down to the bottom of your screen and select anything besides "English (US)"?
Same with your default video language:
https://www.crunchyroll.com/acct/?action=video

Log out and log back in and reselect "English (US)". Bottom of your page and your default video language should be English (US) again. Log back into your app and try any of the videos. This should resolve the issue. If by the off chance it doesn't, please contact us at support:
http://www.crunchyroll.com/help?topic=contact
5055 cr points
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Posted 3/14/14

Ezgi wrote:


EngiThreePiece wrote:

Crunchyroll anime viewing app for Android is playing all my anime in Spanish subs, when I have English(US) checked as main language. Someone please help I been trying to watch Kill la Kill for the past hour.


First, please try unlinking your Android device from your account. Click the link below and click deactivate next to Android.
https://www.crunchyroll.com/acct/?action=devices

Then can you please scroll down to the bottom of your screen and select anything besides "English (US)"?
Same with your default video language:
https://www.crunchyroll.com/acct/?action=video

Log out and log back in and reselect "English (US)". Bottom of your page and your default video language should be English (US) again. Log back into your app and try any of the videos. This should resolve the issue. If by the off chance it doesn't, please contact us at support:
http://www.crunchyroll.com/help?topic=contact


Thank you for your help, it fixed all videos, but episode 22 of Kill la Kill, is there a problem with that certain episode?
all episodes below 22 have English subtitles but the most recent one.
Kiki's Customer Support Service
Ezgi 
83353 cr points
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Posted 3/14/14

EngiThreePiece wrote:

Thank you for your help, it fixed all videos, but episode 22 of Kill la Kill, is there a problem with that certain episode?
all episodes below 22 have English subtitles but the most recent one.


That's the episode that was just released 20 minutes ago, correct? Spanish subtitles go out before English. Check back in 30 minutes. It should be in English by then. If you don't want to wait that long, you could always stream the episode on your computer. Apologies for the inconvenience.
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